Ratings based on 991 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 30, 2015
Very nice place for families. Great view of the Rockies.
5 out of 5
Recommended
for Everyone
by A verified traveler from san gabriel, ca

Fabulous facility. Friendly staff. quiet.

Posted Aug 27, 2015
Close and easy access to trail. Spacious and clean. Fabulous. 10 min drive from downtown but not a problem if you have a car.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location but pricey for what is offered

Posted Aug 27, 2015
Pool and hot tub need regular maintenance, both were dirty every day of visit. No space for luggage, I mean NO space. More setup for skiers in winter.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 27, 2015
Hotel was fantastic, great mountain views from the pool and hot tub. Awesome accommodations, was happy to see kitchen was fully stocked with dishes to cook and communal barbeque was also good.
5 out of 5
Recommended
for Everyone
by A verified traveler

A restful stay

Posted Aug 26, 2015
Other than the shower faucet in need of repair, the place was amazing! I would like to have stayed longer (with the right price). I plan on coming back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel. Close to downtown Banff

Posted Aug 26, 2015
Pros: Hotel has accomodations for large groups. Beautiful place to stay.
Cons: Pool could use some upgrading.
Location: Free bus service to downtown Banff to enjoy all the restaurants.
Hotel staff was very friendly. Room was very clean. Free bus service minutes to downtown Banff. Looking forward to next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 22, 2015
リビングスペースがよかった。ジャクジーがあるのもよい。 バスパスをもらえるのでダウンタウンへもアクセス可能です。
5 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

EXCELLENT for family vocation

Posted Aug 19, 2015
It is worth the money, suitable for huge family up to six. My daughter was very excited after seeing this townhouse
1 out of 5
by A verified traveler from Japan, Saitama

Don't stay in a "basement" room! TERRIBLE NOISES!

Posted Aug 7, 2015
Pros: The scenery of the moutains. Easy access to the downtown using free bus card.
I stayed at this hotel for five nights with my husband. There were just two of us, so I chose 1 bed deluxe room (the smallest and lowest price one). Our room was 105, seemed to be a half basement. Most of their cottages had loft rooms above and half basement rooms in the bottom. As we entered our room, we were so surprised with terrible noises from the upper room. We could hear every footstep of the guests above and thought how poor sound-proof this room is! On our second night, other guests checked in the room above. After 11 p.m. they were still walking around continously, dropped something onto the floor, and took a shower. We could not sleep at all. Finally, I made a phone call to the front desk and asked them to make the guests quiet. But it is not the guests' fault. The problem is that the floor is too thin. I have never stayed in such a room where I was annoyed with the noises of the room above. This hotel should make some maintenance and repair of sound proofing. Otherwise, they should not put guests in such an awful room. Isn't is one of the biggest sales points that this hotel provides quiet and peaceful surroundings? I don't recommend this hotel. But if you would dare to stay at this hotel, I would strongly suggest you to pay more and take an upper room.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ohio, USA

Beautiful setting amongst woods and mountains.

Posted Aug 7, 2015
Pros: The hard work of the employees showed in their friendliness, the cleanliness and maintenance of the units, facilities and grounds.
Cons: For some reason, there was an air intake of some sort in our parking garage that was extremely loud. Also, our unit needed a better sofa.
Location: The location is stunning, and there are so many things to do nearby that we couldn't do them all! What a special place!
Our family loved Hidden Ridge! The facilities and accommodations were great. The staff was very friendly and helpful. Our unit was clean and quiet, and the grounds were filled with beautiful flowers. The only thing that our unit needed was either a new sofa, or a thorough cleaning for the sofa. Thank you to all the staff at Hidden Ridge!