Ratings based on 683 Verified Reviews

4.2 out of 5
90% of guests recommend
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 21, 2017
The rooms stayed was not really nice. Stove was old, not enough pots to cook with. Cooking wears were not good quality so couldn't really used it. Bed mattress has dents in the middle. Bathroom sink have rust & water pressure for shower was not good. Hot spring is awesome.
4 out of 5
Recommended
for Everyone
by A verified traveler from New Brunswick

nice

Posted Feb 19, 2017
Loved the hotel and their amenities. Hot tub and sauna were awesome and the view is spectacular. Staff strict with water bottles around hot tub which was such a pain after you've hiked a mountain and are trying to rehydrate and they're snatching your water bottles from you like you're doing something wrong. Wood supply not plentiful so was hard to always have a good load in your lodge. Other than that beautiful place and would recommend it to friends! Ps- tell your staff to relax on people having beverages by the hotub! If it's not in glass containers and non alcoholic- wtf is the problem???
3 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful views

Posted Feb 18, 2017
Beautiful views, nice location and very quiet. The pool is a little small but still nice. Loved the overall atmosphere of Hidden Ridge, it felt like a small village. Staff was very good.
5 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Posted Feb 13, 2017
Beautiful location Super friendly staff Big rooms Great price point
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2017
Really loved my trip! Warm room, fireplace. And those pools are gorgeous!
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Nice and rustic, it was a terrific stay.

Posted Jan 30, 2017
Everything was great. The room was cozy and comfy. Great atmosphere only the room needs upgraded inventory e.g. couch, kitchen utilities.
5 out of 5
Recommended
for Families
by A verified traveler from Calgary, AB

Successful Birthday Getaway Weekend!!!

Posted Jan 27, 2017
Pros: The hot pools was the biggest hit with our group travelling. It's nice being able to sit outside in a warm pool while it's snowing...Gorgeous!
Cons: nah!
Location: Lots of fine dining near by about a three minute drive down the hill. Also don't forget to visit the Upper Hot Spring and the Cave and Basin, fun!
Traveled to Banff with our family of 6 one of whom was having a surprise birthday, who absolutely loved it. The space was a great size and the view was incredible. The hot pools are a great feature, especially in the winter. The children lovvvvved it! I enjoyed that the hotel is a 2 minute drive to downtown Banff and that the hotel offered free bus transport as well. There is a small grocery store and liquor store which came in handy for us. Was a great space for a family gathering.
5 out of 5
Recommended
for Everyone
by A verified traveler from saskatoon, sk

Nice hotel up in the hills

Posted Jan 26, 2017
The hotel is a little far from downtown but it is nice and quiet in that regard.
5 out of 5
Recommended
for Everyone
by A verified traveler from Claresholm, AB

Amazing hotel.

Posted Jan 24, 2017
Pros: Everything was great.
Cons: Cupboards and drawers in kitchen need to be fixed.
Location: The views are amazing.
Loved this hotel. Check in was easy, Ashley did a great job getting us an upgraded room. The room was clean, comfortable and spacious. Having a full kitchen was great. There are no words to describe the view from the hot tub, it is stunning. I will be staying here again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 20, 2017
Loved this resort would definitely stay here again!