Ratings based on 302 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Families
by A verified traveler from Büdingen, Hessen

Super Hotel, in toller Lage!

Posted Aug 29, 2015
Pros: Das W-LAN funktioniert gut. Das Preis-Leistungsverhältnis passt, weil nichts auszusetzen ist.
Cons: Das Frühstück könnte im Preis inbegriffen sein.
Location: Kurz hinter Banff, leicht außerhalb von Canmore. Die Ortschaft ist klein, aber sehr schön gelegen. Im Vergleich zu Banff nicht so überlaufen.
Die Zimmer sind groß und sehr modern eingerichtet und sauber. Das Hotel-Personal ist feundlich und zuvorkommend. Der Whirlpool mit traumhaftem Ausblick auf die Berge ist das Highlight!
5 out of 5
Recommended
for Everyone
by A verified traveler

A very nice and clean hotel

Posted Aug 24, 2015
Pros: Very nice and clean and a good restaurant.
Location: Town of Canmore had a lot of restaurants and with beautiful mountains around it. Lots of restaurants and shops in town and not as busy as Banff.
Very nice and clean. Staff very friendly and helpful. The restaurant was very good. The pizza was excellent. The hotel was located right off freeway so it was easy to get up to Banff and Lake Louise. I would stay here again. The town of Canmore was very nice and not so busy as Banff with lots of restaurants.
Comment from EPC
Aug 31, 2015 by San, EPC
Dear Guest, Thank you for choosing to stay with Holiday Inn Canmore and for taking the time to share your feedback with us. We are pleased to know that you found everything up to your expectation and had a great stay. It would be our pleasure to welcome you again. Looking forward to your future visits. Warm Regards, Guest Relation
3 out of 5
by A verified traveler from Rome, GA

Hotel was close to Banff, our main concern.

Posted Aug 23, 2015
Pros: location was pretty good. we had a first floor room - yay!
Cons: smoking area needs to be around the corner from the front door instead of across the breezeway. i couldn't leave the hotel without being bombarded!
Staff weren't too knowledgeable about the town of canmore. Breakfast was extremely overpriced and mediocre. we slept late one morning, and put the "sleeping" sign on the knob, but left the room fairly early. Housekeeping did not service the room - at all. since we were only there 2 days, not a big deal, but i've never had that happen before. usually they come back to check rooms skipped the first time.
Comment from Hotel Management
Aug 26, 2015 by San, Hotel Management
Dear Ellen, Thank you for sharing your valuable feedback with us. Please accept our unreserved apology for the inconvenience caused. I have made a note of your comment regarding the issue that adversely affected your experience at the hotel. We sincerely hope you will give us another opportunity to host your future stays and stay assured for personalized attention to meet your expectation. Kind Regards, Guest Relations
3 out of 5
Recommended
for Everyone
by A verified traveler

Disappointing breakfast

Posted Aug 19, 2015
The staff were friendly and the room was very clean. The beds were comfortable. Parking was not a problem. This was my fault for not checking into it more throughly, but I was disappointed when I realIzed that the hotel did not have a pool. While my stay overall was good, my only complaint is about the breakfast. Expedia lists a 7-10 fee for breakfast, however it was $13 per person plus $3 for a tea or coffee. The selection was limited and the food was cold. Very disappointing!! While I would recommend the hotel, I suggest to get breakfast somewhere else.
Comment from Hotel Management
Aug 26, 2015 by San, Hotel Management
Dear Jenny, Thank you for sharing your valuable feedback with us. Please accept our unreserved apology for the inconvenience caused. I have made a note of your comment regarding the issue that adversely affected your experience at the hotel. We sincerely hope you will give us another opportunity to host your future stays and stay assured for personalized attention to meet your expectation. Kind Regards, Guest Relations
3 out of 5
by A verified traveler from calgary

Room not reasy

Posted Aug 17, 2015
There are much nicer places to stay in Canmore . We were checked into a room that wasn't cleaned yet.
Comment from Hotel Management
Aug 21, 2015 by San, Hotel Management
Dear Guest, Thank you for your feedback. We are extremely apologetic for the inconvenience caused. We sincerely hope you will give us another opportunity to host your future stays and stay assured for personalized attention to meet your expectation. Kind Regards, Guest Relations
4 out of 5
Recommended
for Everyone
by A verified traveler from Windsor, ON

Very nice hotel, clean and quiet.

Posted Aug 5, 2015
Hotel staff was very helpful and accomindating. Hotel is located in a perfect location for all Banff destintinations. Only 15 minutes from Banff, and you won't get trapped in all the traffic congestion when you are just trying to access your hotel. Quiet,clean and spacious rooms.
Comment from Hotel Management
Aug 21, 2015 by San, Hotel Management
Dear Guest, Thank you for choosing to stay with Holiday Inn Canmore and for taking the time to share your compliments. We are overjoyed to note that you had an enjoyable stay and found our hotel very accessible. We await your next visit to the Canmore and hope to make it a pleasurable stay for you once again. Kind Regards, Guest Relations
3 out of 5
by A verified traveler

close to town

Posted Aug 2, 2015
I stayed a week, housekeeping didnt come to clean/provide linens until 5pm...the last 2 days of my stay a large group was staying on my floor, kids were running up & down hallway & slamming doors till after midnight, staff did nothing.
Comment from Hotel Management
Aug 21, 2015 by San, Hotel Management
Dear Guest, Thank you for sharing your valuable feedback with us. Please accept our unreserved apology for the inconvenience caused. I have made a note of your comment regarding the issue that adversely affected your experience at the hotel. We sincerely hope you will give us another opportunity to host your future stays and stay assured for personalized attention to meet your expectation. Kind Regards, Guest Relations
5 out of 5
Recommended
for Everyone
by A verified traveler from AB, Canada

Great stay!

Posted Jul 27, 2015
It's location is not difficult to find. I The fact that it is near the town center is a major plus! Parking was easy. Checking in was also quick and we got the room that we requested. The rooms are clean and neat. There's a mini fridge, television, microwave, coffee maker and air conditioning system in each rooms. There's plenty of towels and the beds (we got the room with 2 double beds) are really comfortable. Guests may request a cot for $15. There's a restaurant inside which servea decent food. And there's an outdoor tub.
Comment from Hotel Management
Aug 1, 2015 by sachinaxis@gmail.com, Hotel Management
Dear Guest, Thank you for choosing to stay with Holiday Inn Canmore and for taking the time to share your compliments on Expedia. We are overjoyed to note that you had an enjoyable stay. We await your next visit to the Canmore and hope to make it a pleasurable stay for you once again. Kind Regards, Guest Relations
3 out of 5
by A verified traveler from Alberta

Over priced with nowhere to park

Posted Jul 26, 2015
We were in Canmore for a sporting event with our kids and thought we would go for a know chain, what a mistake. Check in was chaotic and not very friendly, the room was old and tiny for $279.00 a night. All services close down at 10pm and do not open until 7am on weekends. The real kicker was the parking, two boats in the lot taking up a total of ten parking spaces made it hard to find a spot and parking in the back meant a long walk for tiered kids. We will not be back.
Comment from Hotel Management
Jul 29, 2015 by San, Hotel Management
Dear Guest, Thank you for sharing your valuable feedback with us. Please accept our unreserved apology for the inconvenience caused. I have made a note of your comments regarding the issue that adversely affected your experience at the hotel. We sincerely hope you will give us another opportunity to host your future stays and stay assured for personalized attention to meet your expectation. Kind Regards, Guest Relations
3 out of 5
by A verified traveler from Ft. Lauderdale

Fine place to sleep but don't eat there

Posted Jul 26, 2015
Pros: Good room rates, good location, clean and comfortable.
Cons: Restaurant is totally disfunctional & some front desk staff does not have the basic training or sense not to call a guest room at nearly midnight.
Location: Canmore is 15 min. from Banff N.P. and Kananasis Country, both of which are beautiful & rugged. Canmore has a neat Main Street w/ good coffee shops.
Convenient location. Newish hotel. Room was fine. Front desk was friendly and helpful. HOWEVER, one of the night shift front desk people called my room at 11:30 at night(!) to see if we would be using the last night of our reservation!! Wierd, rude and just thoughtless. He woke my entire family including two tired kids. The restaurant is a joke. We waited nearly 90 minutes for our simple breakfast, and the place was almost empty. We would not be using our kids eat free coupons again. A couple of days later as we were walking out, a furious customer stormed the front desk and demanded to know why more than an hour passed since he placed his breakfast order. Does the kitchen do an order-by-order grocery run to get the ingredients at Safeway?
Comment from Hotel Management
Jul 29, 2015 by San, Hotel Management
Dear Ft. Lauderdale, Thank you for sharing your valuable feedback with us. Please accept our unreserved apology for the inconvenience caused. I have made a note of your comments regarding the issue that adversely affected your experience at the hotel. We sincerely hope you will give us another opportunity to host your future stays and stay assured for personalized attention to meet your expectation. Kind Regards, Guest Relations