Ratings based on 1,919 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
70% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Lake Louise Inn

Posted Aug 8, 2016
Pros: Clean, quiet, easy to access, near the lake and the highway.
Nice hotel--clean---one lamp could not be made to work---did not bother since we were staying only one nite. Our room had a clear view of the upper part of the glacier over Lake Louise. Convenient to the Lake and the road to Moraine Lake. Would recommend to a friend.
Comment from Hotel Management
Aug 8, 2016 by Front Office Manager, Hotel Management
Dear Valued Guest, Thank you for your great review. Your comments has been shared with our staff to show your appreciation. We look forward to welcoming you back to our Inn
2 out of 5
by A verified traveler

This hotel needs a remodel badly!!!

Posted Aug 3, 2016
Hotel is in need of a remodel! Better choices of hotels in Lake Louise @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
Comment from Hotel Management
Aug 4, 2016 by Front Office Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. Although I wish you had enjoyed your stay better. We appreciate your feedback as it helping us improve for all future guests. We hope to get a chance of welcoming you back in the future.
4 out of 5
by A verified traveler

Lake Louise Inn

Posted Aug 2, 2016
Loved the condo set up, efficient use of space and comfortable.
Comment from Hotel Management
Aug 3, 2016 by Front Office Manager, Hotel Management
Dear Valued Guest, Thank you for your review. We are glad to hear that you have enjoyed our Condo style room. We look forward to welcoming you back at our Inn sometime soon!
5 out of 5
by A verified traveler from florida

Excellent view of the mountains

Posted Aug 2, 2016
Loved it!!! Close to everything. Perfect way to spend our 25th anniv.
Comment from Hotel Management
Aug 3, 2016 by Front Office Manager, Hotel Management
Dear Valued Guest, Thank you for your great review! We are glad to hear that your have enjoyed your stay with us and that your 25th anniversary was memorable. We look forward to seeing you again soon!
5 out of 5
by A verified traveler

Great Property right off the edge of Lake Louise!

Posted Aug 1, 2016
The hotel staff were excellent from check in to check out. The 8 person loft we rented was clean and an excellent option. The restaurant was reasonably priced and the lounge was relaxing and inviting. Had a wonderful stay and will definitely stay here in the future!
Comment from Hotel Management
Aug 3, 2016 by Front Office Manager, Hotel Management
Dear Valued Guest, Thank you for your great review! We are glad to see that your stay with us was wonderful. We have shared your comments with our staff who thrive on providing the very best level of customer service to all of our guests. We look forward to be welcoming you again soon at our Inn!
3 out of 5
by A verified traveler from Everywhere

Outdated, cramped rooms

Posted Aug 1, 2016
Outdated , cramped rooms that are stuffy and in need of improvements
Comment from Hotel Management
Aug 3, 2016 by Front Office Manager, Hotel Management
Dear Valued Guest, Although we wish you had enjoyed your room, we appreciate you taking the time to write us a review. We have shared your comments with all departments for review which will help us improve for all future guests. We hope to get a chance to be welcoming you again in the future.
5 out of 5
by A verified traveler from Clyde, NC

Great place to stay; easy access to attractions

Posted Aug 1, 2016
Our initial room had the odor of cooked fish when we first entered it, so we informed the manager. He immediately moved us to another room and as we were going to the new room we saw the cleaning crew going to the first room. We were impressed with the responsiveness and friendliness of the entire staff. Plus the room itself was top notch.
Comment from Hotel Management
Aug 3, 2016 by Front Office Manager, Hotel Management
Dear Rex, Thank you for your great review. Our staff continously thrive on providing the best customer service and we are happy to see that you have enjoyed your stay with us. Your comments has been shared with our staff to show your appreciation of all their hard work. We hope to be welcoming you back soon.
3 out of 5
by A verified traveler from Magog, Québec

Posted Aug 1, 2016
Pros: Piscine, localisation et personnel
Cons: Rénovation à effectuer.
Location: 10 minutes du lac Louise, 2 minutes de l'épicerie, café et essence
Cet hôtel est bien situé (proximité des services). Belle piscine et propreté des vestiaires. Personnel sympathique. Cependant, les unités auraient besoin de rénovation. En plus, mauvaise insonorisation, principalement au niveau de la plomberie (bruyant).
Comment from Hotel Management
Aug 4, 2016 by Front Office Manager, Hotel Management
Dear Stephane, Thank you for your review. I am glad to see that you have enjoyed our pool and the service provided by our staff. Your comments has been shared with our maintenance department and will certainly help us improve for all future guests. We hope to see you again soon!
4 out of 5
by A verified traveler from England

Perfect place to visit Lake Louise

Posted Jul 29, 2016
Pros: Have stayed here before at easter time when skiing. Well placed for the ski hill with a shuttle up to the Lodge. Rooms are clean and comfortable.
The hotel is perfectly situated in Lake Louise village to visit Lake Louise and Moraine Lake and within easy reach of all the spectacular scenery around Banff and the Icefields Parkway. Had a room with a view of the Lake Louise glacier which could not have been better.
Comment from Hotel Management
Aug 4, 2016 by Front Office Manager, Hotel Management
Dear Christine, Thank you for your great review! We are glad to see that our Inn has pleased you in all aspect of your vacation. We have shared your comments with our staff who will be pleased to here your appreciation for all their hard work. We look forward to be welcoming you back soon!
3 out of 5
by A verified traveler

Not far from the lake

Posted Jul 26, 2016
Pros: If I have other choice, I will not chouse this one
Old building, old facilisties, TV not clear, uncomfortable bed, need to be update. paking good, 。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。
Comment from Hotel Management
Aug 11, 2016 by Front Office Manager, Hotel Management
Dear Valued Guest, Thank you for taking the time to write your review. Although I wish you had enjoyed your stay better. It is comments like yours that allows us to improve. We will be sharing your comments with all department for review.