Ratings based on 62 Verified Reviews

3.4 out of 5
68% of guests recommend
3.4 Room cleanliness
3.3 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Trip to the Canadian Rockies

Posted Jun 26, 2017
Pros: Convenient, spacious, comfortable.
Cons: There is no clear instructions on where to check in because the Paradise Resort Club is actually within another hotel.
Location: The hotel is located in Canmore, about 20 km from Banff, a town that most people will visit when you travel to the Canadian Rockies.
The hotel is well-maintained with covered parking available. It is quite convenient with grocery store within walkable distance. When we felt tired after a day's hiking, we can relax using the jacuzzi in-house. Our room is spacious with 2-bedrooms, 2 bathrooms, an open kitchen, a sitting room and an outdoor BBQ area. There is in-house washing and drying machines. Overall, the hotel experience is good and I would like to recommend to my friends.
Comment from Hotel Management
Jul 4, 2017 by Guest Services , Hotel Management
We appreciate your comments and agree that condo vacations are so much more convenient compared to hotel rooms. It's nice to be able to spread out just like you are at home. We will work with Expedia to add more information to our check in description. If you go by our address or website it will take you to Sunset Resorts Canmore front desk. We manage three properties in the vicinity allowing our guests to use the amenities in each building. We are glad that you enjoyed your time in the Bow Valley please come back again soon! Guest Services
4 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Family friendly hotel

Posted May 30, 2017
Finding the hotel lobby was tricky. But quickly friendly checkin. Room was huge, two bedrooms. Perfect for traveling with kids. Easy access to the pool. The kids loved the pool. I almost died on the water slide of death. Took my 4 year old on it, fastest waterslide ever. Shoots you out like a cannon. It was an effortless stay for us with two small kids.
Comment from Hotel Management
Jun 5, 2017 by Guest Services, Hotel Management
We are so happy to hear that you and your family had a great time! The pool is fun for all ages. We hope to see you back again soon! Take care, Guest Services
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hitle

Posted May 26, 2017
We loved the swimming pool! The room was spacious, lots of room for our family of 5 (we stayed in a 2 bedroom suite).
Comment from Hotel Management
Jun 5, 2017 by Guest Services, Hotel Management
The pool is fantastic nice and relaxing after a long day of hiking or biking. Once you have stayed on a condo vacation it is hard to go back to a hotel room. We are glad that you had a nice vacation here in Canmore. Have a nice day, Guest Services
4 out of 5
by Eric

Posted Aug 15, 2016 on Hotels
Comment from Hotel Management
Aug 29, 2016 by General Manager, Hotel Management
We appreciate your review and we hope to see you back in Canmore soon!
1 out of 5
by A verified traveler

Location great, hotel not so great.

Posted Jun 26, 2016 on Hotels
The room was ok, but the kitchen was grimy. The pool and water slide were awesome for my daughter. I found the hotel very hard to navigate and no one ever answered the phone when I called.
Comment from Hotel Management
Jul 16, 2016
We are glad that your family enjoyed the pool and water slide! We encourage our guests to contact our front desk immediately with any issues so that we may correct them for you. We are surprised that the kitchen wasn't considered clean as we normally receive good reviews about our housekeeping team but we will work harder to make your stay better next time. During busy times our front desk may not be able to answer the phone so we ask you to please leave a message and they will respond as soon as possible. Sorry for any inconvenience we hope to see you back soon!
2 out of 5
by A verified traveler

Noisy, too much traffic, elevator very slow

Posted Jul 12, 2015
Pros: Parking
Cons: All of the above
Location: Walk
Noisy, too much traffic, elevator very slow, hot tub jets didn't work, no towels at pool, sliding door on deck fell off when opening, kitchen sink plugged, bathroom sink wouldnt drain, high-tech shower worked about 50% Way too expensive for this place, rather would have stayed at Ramada
Comment from Hotel Management
Feb 9, 2016 by bell, Hotel Management
Thank you for your comments the heated underground parking is a great feature especially during the winter season and our location is fantastic. Our property is situated in the Heart of Canmore and is very close to downtown and all of the restaurants and stores. Consequently we are also situated fairly close to the highway and if a window is open, it can get a little noisy but to be quite honest this is no comparison to any properties that are located along the rail tracks. During the busy summer season the elevators will be busier than usual. Unfortunately there is not much anyone can do about this as it’s a common problem in other facilities too. We provide personal pool towels in the rooms for your convenience and they are placed on your bed upon check in. The pool area itself doesn’t provide pool towels. We encourage our guests to contact our Front Desk immediately for any issues related to the unit as we have a maintenance team ready to fix or replace any defective equipment. Please note that our property is very competitively priced in the area and the condo style accommodation we offer comes with full kitchens and all of the conveniences of home. The cost may be a little higher but it more than makes up in other services and amenities that you don’t receive in a typical hotel room. You are also able to sleep more people comfortably in these units which works out great for families or larger groups. If you prefer hotel accommodations we can offer you this as well.
3 out of 5
by A verified traveler

Typical Time-Share

Posted Apr 27, 2015
Cons: Better online description would be nice. This is a condo complex, not a hotel. They (currently) do not have onsite pool/spa available.
Not a hotel. Typical time-share type accommodation. No housekeeping service (2 night stay). No hotel-type service -- just a condo. Room was nice, some repairs needed to cupboards and such. Note that their onsite pool (waterpark) is not operational, and has not been for some time. This is not correctly represented on Expedia, and they should update their listing. They offer free passes to the local municipal pool (nice but very popular and very, very crowded).
Comment from Hotel Management
Feb 9, 2016 by bell, Hotel Management
Thank you for your comments but we are a little confused as while this may be a mixed use building it offers every amenity that a hotel would offer and then some. When booking with Paradise Resort Club you actually receive 2 resorts for the price of 1 as you also have access to all of the amenities over at the adjacent Sunset Resorts Canmore. Please note that we are very diversified as we cater to a variety of guests needs which include corporate, long term rentals, short term rentals and we also offer a vacation membership program for those that wish to have a discounted plan in place for their families. Due to the nature of condo style vacations in general and our mountain environment our owners prefer to use a green policy to help protect it so our housekeeping during your stay is limited to the essentials. We do not perform a full clean every day, but rather a trash and tidy, replenish soaps and detergents and make your beds just as long as the “do not disturb” sign is not on the door and no personal effects are on the beds. We also offer optional extra housekeeping at a fee for a full clean anytime during your stay. During your stay with us the pool and hot tub area was closed for repairs. We did our best to notify all of the online sites we advertise with but unfortunately we didn’t have a lot of notification ourselves. Due to this a complimentary pool pass was supplied for the Elevation Place in Canmore. We apologize for any inconvenience this may have caused but on a good note the pool looks fantastic now! Hopefully we see you back soon.
2 out of 5
by Jeremy from Meeting Creek

Weekend getaway

Posted Oct 19, 2014 on Hotels
Room was OK. Not very clean but nice and roomy for our family. Across the hall was the garbage room and the smell in the hall was tremendous!
4 out of 5
Recommended
for Everyone
by A verified traveler

Room needs service & hallway smells terrible

Posted Oct 8, 2014
Overall it was a nice stay except that the furnace made a terrible smell in the room, the bathroom sink was clogged and the toilet would run the water until we had to lift the top and stop it. We were on the first floor and the whole hallway smelled disgusting, clearly coming from the garbage room. It was also very hard to get ahold of the front desk, I called a few times with no answer. Friday night we rented movies and could not get the DVD player to work and when I finally got ahold of someone at 8pm he said everyone was gone home and could not help us. Also, we mentioned to the front desk that when the fireplace is turned on it melts the bottom of the DVD player, the sticker on it was melted onto the ledge. Would stay at this hotel again but not through paradise, only directly through the grand rockies resort.
4 out of 5
by Ellena

This traveler left a rating score only Posted Oct 3, 2014 on Hotels