Large rooms, comfortable
Posted Mar 6, 2017
Enjoyed the large room and hot tub/pool staying open until 10pm. Many hockey kids there the weekend I stayed, very loud, running up and down halls, taking over common areas like pool and lounge areas. Rooms were clean but when we arrived at 4pm for our checkin they said our room wasn't ready and won't be for at least another 30 minutes. We were tired after a long and cold ski day, and when I asked for compensation or discount due to room not being ready, they said because we booked on Expedia, we won't get any discount or compensation which we weren't pleased about.
Comment from Hotel Management
Mar 9, 2017 by GM, Hotel Management
With all third party websites it is hard for us to give any refunds direct from the hotel. We try to be able to check our guests in at 4 pm but sometimes especially this time of the year it is difficult. Sorry for any inconvenience