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Reviews of Chateau Canmore

3.5 out of 5
Chateau Canmore
1718 Bow Valley Trail, Canmore, AB

Reviews

8.4

Very Good

Rating 10 - Excellent. 442 out of 1003 reviews" "
Rating 8 - Good. 370 out of 1003 reviews" "
Rating 6 - Okay. 101 out of 1003 reviews" "
Rating 4 - Poor. 60 out of 1003 reviews" "
Rating 2 - Terrible. 30 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly front counter staff explained the amenities for the hotel and restaurant
Stayed 1 night in Apr 2024

8/10 Good

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Annie on Apr 15, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore

10/10 Excellent

Usama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Annie on Apr 15, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore

10/10 Excellent

ma. theresa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Annie on Apr 15, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore

10/10 Excellent

Larry

Traveled with partner
Liked: Amenities
Wonderful little getaway with a beautiful Mountain View, the staff was very friendly and accommodating and the motel is centrally located next to everything you need , it’s not modern and Swanky but well kept and comfortable and a great value
Stayed 1 night in Apr 2024
Response from Annie on Apr 13, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore

6/10 Okay

Andrea

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property was not as nice as pictures online. Needs renovations, very dated. Also website said there was room service, there was not as it was recently took over by new management. Pool is very very small and hot tub waa lukewarm. Definitely wont be going back, not worth the price for what you get.
Response from Annie on Apr 13, 2024
Dear guest, Greetings. We appreciate you taking the time to provide us with your thoughts at Chateau Canmore. We apologize for your expectation that our restaurant would provide room service. The room service that is advertised on our website is exclusively available upon housekeeping request. It is essential to providing our guests with exceptional service. We strive to provide better service, and customers like you who help us examine our processes and procedures are vital to us. Thank you. Warm regards, Team Chateau Canmore

8/10 Good

paul

Stayed 1 night in Apr 2024
Response from Annie on Apr 8, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

2/10 Terrible

Selene

Traveled with family
Disliked: Staff & service
Extremely noisy, the train would pass right in front of the hotel several times per night and you could hear it all. The staff wouls vacuum the halls at 7:00 am and you could hear the water pipes when the next room would open a tab.
Stayed 1 night in Mar 2024
Response from Annie on Apr 15, 2024
Dear guest, Greetings. We appreciate you taking the time to provide us with your thoughts at Chateau Canmore. It is essential to providing our guests with exceptional service. We sincerely apologize for any inconvenience that have caused you. Rest certain that this matter will be addressed to our team. We strive to provide better service, and customers like you who help us examine our processes and procedures are vital to us. Thank you. Warm regards, Team Chateau Canmore

10/10 Excellent

Dean

Traveled with family
Liked: Property conditions & facilities
Convenient location with lots of self parking. Nice big rooms with lots of space for our family to spread out.
Stayed 1 night in Apr 2024
Response from Annie on Apr 5, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

domingo

Liked: Property conditions & facilities
Facilities and style is more aline in the nature
Stayed 3 nights in Apr 2024
Response from Annie on Apr 5, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

8/10 Good

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Annie on Apr 5, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

8/10 Good

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how friendly everyone was, and I loved the views from our hotel room!
Stayed 2 nights in Mar 2024
Response from Annie on Apr 5, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

6/10 Okay

jeonghoon

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When I was checking in the male receptionist wasn't that nice to me. He asked me if I had a pet but I couldn't hear him well because english is my second language and he laughed at me.
Stayed 1 night in Mar 2024
Response from Team Chateau Canmore on Apr 2, 2024
Dear Guest, I trust you are well. Thank you for spending valuable time sharing your feedback after your stay at Chateau Canmore. Guest feedback is integral to our quest for service excellence.We understand that the friendliness of the staff did not meet your expectations. We sincerely apologize for the inconvenience caused to you. Please be assured that this matter has been addressed at length and the team has been trained to display appropriate friendliness without being intrusive. It is feedback from esteemed guests like you that assists us in reviewing our systems and procedures in striving for better service.We look forward to the pleasure of your continued patronage and assure you of the best in service and hospitality.Thank you. Warm regards, Team Chateau Canmore

10/10 Excellent

Teresa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice that the location is accessible to everything like restaurant and groceries.
Stayed 1 night in Mar 2024
Response from Team Chateau Canmore on Apr 1, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Annie on Apr 1, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Annie on Apr 1, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Annie on Apr 1, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Annie on Apr 1, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

8/10 Good

JENNIFER

Liked: Cleanliness, staff & service, amenities
The only thing that we didn’t like was - no room temperature adjustment panel so we had a hard time sleeping cos it was too hot in our room (March/spring break). I had to open the window at one point but it was also snowing. The place was very clean though, staffs are good.
Stayed 1 night in Mar 2024
Response from Annie on Apr 1, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

6/10 Okay

Catherine

Stayed 1 night in Mar 2024
Response from Team Chateau Canmore on Apr 2, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Jamaica, calgary

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Team Chateau Canmore on Apr 2, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

8/10 Good

Alain

Traveled with partner
Liked: Cleanliness, staff & service
The room was dated but decent. There was a large number of pillows to choose from, sadly none were comfortable for us. The wood burning fireplace was actually a gas fireplace. And part of the curtain was missing, and never replaced, so the room was never actually dark enough for me to sleep well. And the tv randomly turned on by itself.
Stayed 3 nights in Mar 2024
Response from Annie on Mar 31, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Marge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in. Peaceful and Quiet. Bed is comfy.
Stayed 1 night in Mar 2024
Response from Annie on Apr 5, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Frederic

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had big rooms designed for big families
Stayed 1 night in Mar 2024
Response from Annie on Mar 31, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Rosemarie

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed overnight and we had fun.
Stayed 1 night in Mar 2024
Response from Annie on Mar 31, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Gurvinder

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s ok but the hot tub and swimming pool is small according to the people can stay at the hotel
Stayed 1 night in Mar 2024
Response from Annie on Mar 31, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

KJ

Liked: Cleanliness, staff & service
Great! Suited our needs.
Stayed 1 night in Mar 2024
Response from Annie on Mar 31, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

8/10 Good

J.R.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Annie on Apr 1, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

6/10 Okay

Heather

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over priced for what it was.
Stayed 1 night in Mar 2024
Response from Annie on Mar 31, 2024
Dear Guest, Thank you for sharing your feedback with us. Warm Regards, Team Chateau Canmore

10/10 Excellent

himjot

Stayed 1 night in Mar 2024

10/10 Excellent

Hammer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, pool and hot tub are really good bonus for the stay
Stayed 4 nights in Mar 2024
Response from Annie on Mar 29, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Chateau Canmore on Mar 28, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Haidee

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hot tub.
Stayed 2 nights in Mar 2024
Response from Team Chateau Canmore on Mar 28, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Faith

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it! We enjoyed our stay
Response from Team Chateau Canmore on Mar 28, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

6/10 Okay

Wellie

Traveled with family
Disliked: Staff & service
What I like it's pet friendly. Staff are nice, service are just average, like in the other hotdl.
Stayed 2 nights in Mar 2024
Response from Team Chateau Canmore on Mar 28, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Lyndy

Stayed 1 night in Mar 2024
Response from Team Chateau Canmore on Mar 28, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Chateau Canmore on Mar 28, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

6/10 Okay

Nicole

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Team Chateau Canmore on Mar 28, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Sauna was great. Hot tub was more like a warm tub and only fit 6 people comfortably. Pool also was small.
Stayed 2 nights in Mar 2024
Response from Team Chateau Canmore on Mar 26, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Chateau Canmore on Mar 28, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Cayla

Liked: Cleanliness, staff & service, property conditions & facilities
Always a great stay
Stayed 1 night in Mar 2024
Response from Team Chateau Canmore on Mar 26, 2024
Dear Guest, Thank you for your feedback. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Graham

Stayed 2 nights in Mar 2024
Response from Annie on Apr 13, 2024
Dear guest, Greetings. We appreciate you providing us with your feedback. It would be a pleasure to have you back soon. Thank you. Warm regards, Team Chateau Canmore

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable and conveniently located. Enjoyed our spacious loft room!
Stayed 2 nights in Mar 2024
Response from Team Chateau Canmore on Mar 19, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Donna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the beautiful mountain decore and views. Our room was was like something right out of a mountain lodge.
Stayed 2 nights in Mar 2024
Response from Team Chateau Canmore on Mar 19, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

8/10 Good

Lisa

Traveled with family
Liked: Cleanliness, staff & service, amenities
This property is beautiful and the staff was wonderful. The hotel is dated however considering the cost per night.
Stayed 1 night in Mar 2024
Response from Team Chateau Canmore on Mar 19, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Phanomsack

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay!
Stayed 3 nights in Feb 2024
Response from Team Chateau Canmore on Mar 7, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

8/10 Good

Weiyan Annie

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Team Chateau Canmore on Mar 7, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 1 night in Feb 2024
Response from Team Chateau Canmore on Mar 7, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore

6/10 Okay

Ethan

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Team Chateau Canmore on Feb 28, 2024
Dear Guest, Thank you for your feedback. Regards, Team Chateau Canmore

10/10 Excellent

Christopher

Stayed 1 night in Feb 2024
Response from Team Chateau Canmore on Mar 20, 2024
Dear Guest, Thank you for sharing your feedback with us. We look forward to welcoming you back soon. Thank you. Warm Regards, Team Chateau Canmore