Ratings based on 629 Verified Reviews

3.5 out of 5
73% of guests recommend
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Night Auditor lady was exceptional

Posted Mar 27, 2017
Pros: Rooms are good size.
Cons: Housekeeping missing a few checks. One of our group found old socks and garbage underneath the bed. I too found garbage under my bed when I checked.
Location: Good location...walking distance to Rec Centre.
Have stayed there for the past few years. This time we brought our sports team with over 25 people in seven rooms. The lady night auditor ensured all our needs were cater to ...exceptional service !!!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 24, 2017
Nice big rooms. Love the little bonus area Hot tubs jets were really weak.
Comment from Hotel Management
Mar 25, 2017 by General Manager, Hotel Management
Thank you for the comments. We are doing major work to the hot tub as soon as the weather permits. Thank you for choosing to stay with us.
3 out of 5
by A verified traveler

Posted Mar 22, 2017
Missed a cleaning , the room was next to the tracks. Very noisy
Comment from Hotel Management
Mar 25, 2017 by General Manager, Hotel Management
Hi Yes there are several hotels in Canmore along the tracks. Next time ask for a room on the opposite side that seems to help. Sorry I am not sure what you meant by missed a cleaning.
3 out of 5
Recommended
for Everyone
by A verified traveler

Large rooms, comfortable

Posted Mar 6, 2017
Enjoyed the large room and hot tub/pool staying open until 10pm. Many hockey kids there the weekend I stayed, very loud, running up and down halls, taking over common areas like pool and lounge areas. Rooms were clean but when we arrived at 4pm for our checkin they said our room wasn't ready and won't be for at least another 30 minutes. We were tired after a long and cold ski day, and when I asked for compensation or discount due to room not being ready, they said because we booked on Expedia, we won't get any discount or compensation which we weren't pleased about.
Comment from Hotel Management
Mar 9, 2017 by GM, Hotel Management
With all third party websites it is hard for us to give any refunds direct from the hotel. We try to be able to check our guests in at 4 pm but sometimes especially this time of the year it is difficult. Sorry for any inconvenience
2 out of 5
by A verified traveler

Not impressed AT ALL!!!! DO NOT STAY HERE!

Posted Mar 6, 2017
We recently stayed at this hotel. List of problems include: -elevators are extremely slow (waited 10+mins for elevator, it still didn't come) -layout is extremely confusing (after waiting for the elevator that never came, we searched for the stairs. Which we couldn't find, because on level 2 you have to go through the pool to find them, to get to the pool you have to go through the change rooms, which requires a key card entry WHICH DOESNT WORK!!!) - wifi doesn't work - train goes by the hotel REGULARLY ALL NIGHT LONG! - they gave our room to other people while we were sleeping in it at 1:00am! That's right PEOPLE CAME IN OUR ROOM AT 1am
Comment from Hotel Management
Mar 9, 2017 by GM, Hotel Management
Where the elevator is on the second floor there is a set of stairs right there. I am very sorry about the 1 Am surprise. I will find out why that happened.
2 out of 5
by A verified traveler

Posted Feb 28, 2017
The hotel is right on the train tracks and the staff was not helpful. The rooms are very dark and depressing.
Comment from Hotel Management
Mar 2, 2017 by Dean , Hotel Management
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Dean Bertsch General Manager Quality Resort Chateau Canmore
3 out of 5
Recommended
for Everyone
by A verified traveler from C

Outdated hotel

Posted Feb 26, 2017
Hotel was clean but outdated. Hottub wasn't working
Comment from Hotel Management
Feb 27, 2017 by General Manager, Hotel Management
Hello, Thank you for your comments. The hotel is about to start getting some renovations as of today. Product came in last week.
3 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton

Okay for one night

Posted Feb 21, 2017
Pros: We had a suite and it was simple but good for one night.
Cons: Better service and there should not be pets disturbing other guests peace.
Location: good central location
There was a very annoying yappy puppy across the hall that barked non stop the entire day and pawed at the doors. His/her owners left him alone all day and when they weren't there it was barking. Very annoying and the hotel staff didn't seem to interested in doing anything about it. There also seemed to only be one staff member working who was there all day and all night, except for when we went to the front desk, he was always outside on a smoke break...
4 out of 5
Recommended
for Everyone
by A verified traveler from lethbridge

Good value

Posted Feb 13, 2017
Room comfort good but bar staff ignored me for over 10 minutes , they were more interested in chatting up friends than giving paying customers good service.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Nice size room

Posted Feb 13, 2017
We stayed in a room with a king bed, pull-out couch and small kitchenette. The room was a comfortable size with a cornerback fireplace and a decent view. There was however a door that adjoined ours to the one next door that let quite a bit of noise in - including a man who snores very loudly and some rambunctious children who woke up quite early.