Ratings based on 351 Verified Reviews

3.5 out of 5
74% of guests recommend
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from lethbridge

Good value

Posted Feb 13, 2017
Room comfort good but bar staff ignored me for over 10 minutes , they were more interested in chatting up friends than giving paying customers good service.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Nice size room

Posted Feb 13, 2017
We stayed in a room with a king bed, pull-out couch and small kitchenette. The room was a comfortable size with a cornerback fireplace and a decent view. There was however a door that adjoined ours to the one next door that let quite a bit of noise in - including a man who snores very loudly and some rambunctious children who woke up quite early.
4 out of 5
Recommended
for Everyone
by A verified traveler from alberta

Great hotel

Posted Feb 12, 2017
Great hotel not the newest or most modern but the beds are comfy the restaurant is faily good and you get a discount so that's always good.
3 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, TX, USA

Old, worn-out furniture, bed, and microwave.

Posted Feb 7, 2017
Pros: The cost was low relative to everywhere else in Banff, Canmore and Lake Louise.
Cons: Everything needs to be updated.
Location: Every hotel in Canmore is "near" everything (within 1-2 miles). It's a tiny town.
I stayed here in November and December also. The elevator is old and very slow. The staff said it would be fixed in January. This time (in January), it was not fixed, and the staff said they don't think it ever will be. The room looks like it was last upgraded in 1974. The couch is worn out and has sloped cushions (since it was probably new in 1974). The sink by the refrigerator was clogged. The bathroom sink was clogged. The microwave took 12 minutes to boil 3 cups of water. The beds are totally worn out, the mattresses are crooked and sloped because they were probably new in 1974. The hotel has an old, kind of shabby feel. I stayed here many times, and will again, because it's inexpensive.... but, you get what you pay for.... not a comfortable experience, just a adequate place to sleep...
4 out of 5
Recommended
for Everyone
by A verified traveler from alberta

Nice hotel in Canmore

Posted Jan 30, 2017
We booked a king bed room. It was super spacious, comfortable and very reasonably priced. We loved it and would book again. The hotel is close to the tracks and you can hear the train...but didn't bother us! We sat in the outdoor hot tub every evening after our activities! Was very nice!!
Comment from Hotel Management
Jan 31, 2017 by Dean , Hotel Management
Thank you very much, we do appreciate your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Great, peaceful stay

Posted Jan 23, 2017
This hotel is awesome. Only downside is how small the pool is - I was hoping to swim some laps but it's about the size of the hot tub. Hot tub was great though! Room was very clean and comfortable. Quiet even though it's beside the train tracks which is amazing. Close enough to the action without being right on top of downtown. Would definitely stay again and reccomend!
Comment from Hotel Management
Jan 26, 2017 by Dean, Hotel Management
Thank you for your comments, we do appreciate you choosing to stay with us. Hope to see you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveler from Dallas, Tx

Microwave and small refrigerator

Posted Dec 18, 2016
Pros: Microwave and small refrigerator
Cons: Update. Newer furniture. Faster elevator.
Location: Adequate. Everything in town is within 5-10 minutes. (Small town)
Basic hotel. Nothing special. Old bed and chairs and flimsy pillows.
2 out of 5
by A verified traveler from s

Not great

Posted Dec 9, 2016
Gym was gross and sticky, equipment broken. Room felt grimey and had old carpets and couch
3 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Posted Dec 2, 2016
Cons: That elevator needs improvement, slowest thing ever!
Not the fanciest of hotels, but it had what we needed, it was clean, and the location was good. The price was nice too.
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Posted Dec 1, 2016
Cons: It's pretty outdated, but clean.
Great stay, friendly staff. Would definitely stay there again.