Ratings based on 574 Verified Reviews

4.3 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 1, 2017
Clean rooms, beautiful views, and we would like to stay there again.
Comment from Hotel Management
Jun 4, 2017 by Front Desk Team, Hotel Management
Dear Guest, Thank you for this amazing feedback, we love seeing reviews like this. We hope to welcome you back to Solara very soon
2 out of 5
by A verified traveler

Don't plan on using hide-a-bed in suites

Posted May 28, 2017
Pros: The scenery
Cons: Spend some money in order to bring it up to the standard suggested
Found that the hide-a-bed mattress was old with no cushion just springs covered. Sounded like someone above us was building furniture in their room throughout our stay. Lights were burnt out or could not find a switch to turn on. Otherwise not a bad stay!
Comment from Hotel Management
Jun 4, 2017 by Front Desk Team, Hotel Management
Dear Guest, Thank you for your review. We have been looking into getting a better mattress for the hide-away-beds, we hope that by your next stay we have had this improved.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bentley, AB

Fully Stocked Suite

Posted May 16, 2017
Room was clean, comfortable, very spacious, and well appointed. All the comforts of home, including stainless steel appliances, washer/dryer, soaker tub, separate shower with body jets, leather furniture, fireplace, patio set, etc.
Comment from Hotel Management
May 16, 2017 by Celina, Hotel Management
Dear Dawn. Thank you for your amazing feedback. We love seeing comments like this. We are glad you enjoyed everything we had to offer in our units and we hope to see you again very soon at Solara Resort and Spa
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 18, 2017
Had a really lovely stay, our bed was a little uncomfortable though. It was supposed to be a kind sized but they just pushed two twins together :/
Comment from Hotel Management
Apr 18, 2017 by Jenn Nelson, Interim Hotel Director, Hotel Management
Thank-you for staying with us at Solara Resort & Spa, we are so pleased you enjoyed your stay with us. We are sorry you were inconvenienced by the split-able king in the second bedroom, this is an often requested feature in our two bedroom suites and the majority that are kings will be this style. For future stays you can request not to have a split-able king and we will try our best to meet that request. Again thank-you for staying with us and we look forward to welcoming you back again.
3 out of 5
by A verified traveler

Going Downhill

Posted Apr 15, 2017
We have been here many times and were very disappointed with our stay this last time. We booked through Expedia, who failed to mention that the pool at Solara was under construction. Solara's response was that it was Expedia fault not theirs. We had booked at this hotel BECAUSE of the pool and could have gone elsewhere for less money. We got to our room and found it to be messy on the patio, bird poop everywhere and rust dripping down the glass door. It was chilly so we turned up the heat, when it kicked in it sounded like the furnace was IN the room. We looked past all that and went to set up the fold out couch and found it was less of a mattress and more like a bed of springs. We travel often, I've never felt anything so uncomfortable, the floor would have been better. We called the front desk and they said there was no cot, no option other than to upgrade to get another bed, $50+ a night, which we did because there was no way anyone could possibly sleep on the springs.wgen checking out I asked if there was anything they could do and at first the lady said there wasn't, but then a manager came out and said she would wave the upgrade fee, which we really appreciated. Previous to this experience the staff at solara seemed to take pride in their jobs and making it a five star hotel but this last trip was really disappointing. Much of the staff we talked to had a 'not my problem' attitude. When you're paying over $200 a night you expect it to be impressive.
Comment from Hotel Management
Apr 20, 2017 by Jenn Nelson, Interim Hotel Director, Hotel Management
Dear Guest, Thank-you for staying with us at Solara Resort & Spa, we are sorry to read that your most recent stay with us failed to meet the standards you have come to expect from us. Please know that we take comments for improvement very seriously and have discussed your review with our team; while some circumstances are beyond our control care and understanding should be part of the attitude with which any concerns are addressed so the fact your received a "not my problem attitude" is something we will work to correct. We are sorry that the pool renovation impacted your enjoyment of your stay, we do have this closure noted on both our website and the Expedia website and once the renovation is complete in mid-June we will have a new larger pool and an over-size hot tub for our guests to enjoy. Please accept our apologies for the nonchalant attitude your received in raising this concern. As for the state of your balcony we are working with our maintenance team to try and provide a solution which will allow the birds which are part of the natural environment to co-exist better this our guests and start our spring patio cleaning to address the issues you encountered. We know that you have stayed with us at Solara Resort & Spa before and hope that on your next visit you will see the improvements you are seeking here.
3 out of 5
Recommended
for Everyone
by A verified traveler from Mc

Comfortable but needs attention to detail.

Posted Apr 6, 2017
We have stayed at the Solara countless times as it is convenient for ski holidays. The condo units are surface clean but not thoroughly clean. In the past we found someone's underwear behind a chair in the living area. The corners, and behind doors are often a bit dirty. Housekeeping is not this hotels strong point. We found peanuts in the master bedroom in the unit this time. Not our peanuts I might add. Front desk staff are friendly if you speak with them and sometimes they are not at all friendly. They aren't too attentive either. But the hotel amenities are good. Convenient.
Comment from Hotel Management
Apr 23, 2017 by Jenn Nelson, Interim Hotel Director, Hotel Management
Dear Skiers, Thank-you for staying with us at Solara Resort & Spa and while we are pleased you enjoyed the location and amenities of our resort we are very sorry to read about the issues you had with both guest services and housekeeping. We strive to constantly deliver great service to our guests and are very concerned that we failed on your visit, we are working with our guest service team to be more receptive and responsive to guest concerns so that we are addressing them quickly. We will also be reviewing your comments with our housekeeping managers as finding other people's items is not okay and we are deeply concerned that you found underwear. We hope that our guest service team was able to get this situation rectified for you quickly. We hope that you will return to Solara Resort & Spa in the future and give us the opportunity to prove we can provide much better service. Jenn Nelson Interim Hotel Director
4 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Nice hotel close to everything

Posted Apr 3, 2017
Great hotel close to everything. We were upgraded to a 2 bedroom suite upon arrival which was nice. The rooms are very spacious. We were there for a wedding so didn't use the room much but had we been around we could have utilized the room better. Fully stocked kitchen, BBQ. A very cosy vibe. Showers were great and the bed was super comfy. The pool was under construction unfortunately when we're there so can't comment on that. Would definitely stay again
Comment from Hotel Management
Apr 15, 2017 by Front Desk Management, Hotel Management
Dear Guest. Thank you for your feedback. We are glad you enjoyed your upgrade, we hope on your next visit you get to use the room more. We look forward to your next stay and we hope you get to enjoy the new hot tub area when it reopens.
4 out of 5
by A verified traveler

Pleasantly surprised!

Posted Mar 25, 2017 on Hotels
We were upgraded once we arrived, and the room exceeded our expectations. I would stay again, and recommend others to as well.
5 out of 5
by A verified traveler

Posted Mar 21, 2017 on Hotels
Comment from Hotel Management
Mar 23, 2017
Thank you for this amazing review! We love knowing when out guest are enjoying their time while stay with us at Solara Resort and Spa. We hope to see you again very soon
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Weekend Girls Getaway

Posted Mar 20, 2017
Pros: spacious and lots of parking, better rate than other 2 bdrms in Canmore
Cons: Customer Service, Attention to Details in Units
Location: Downtown has great shops, lots of awesome restaurants - notably Tapas, Crazyweed Kitchen and The Trough. Enjoyed a couple of Mini Markets on Saturday
Hotel was nice overall. Check in lady was lacking energy and enthusiasm. Our 2 bdrm was spacious. One toilet appeared to not be clean - lid/seat were both up and it had dried splatter on it (cleaned myself). King room door did not close properly, needed black-out blinds and odd that there was not a TV in that room. Ice dispenser didn't work - we got 2 mini cubes the entire weekend. Bathroom lighting is very dim. Day of check out the elevator to parkade was out of order. Thankfully we were on level one and didn't have to drag our luggage down the stairs. While these issues were annoying, we weren't there enough to discuss with the staff and have the issues addressed. Perhaps if we were asked about our stay at check out (same lady that checked us in) we could have given great feedback for them to follow up on.