Ratings based on 321 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Resort in Canmore

Posted Sep 1, 2015
Comfy, like new accomodations with room to feel at home. Nice little kitchen. Hotel is with in walking distance of the town of restaurants and shops and 15 minutes from Banff. There is a nice deck with seating for 6 and a grill. 3 electric fireplaces, 2 tvs, a shower in the master with overhead water, handheld, and 2 sprayers that hit you in the back. Lovely surroundings. My daughter said it was nice to have living room seating to relax in the evening just like you would if you were at home.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Posted Aug 31, 2015
Pros: Love the fact that they had a dishwasher and washing machine and dryer. And free wifi and parking garage.
Location: Our suite had a gorgeous mountain view. It was within minuites walking distance to the quaint little town.
Our suite was comfortable with the convenience of a washing maching and dryer, dish washer and free wifi. The staff were very pleasant and eager to help when we needed anything from battery replacements to the remote control, extra shampoo and lotion. If we ever come back to Calgary, we would definately book this hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 29, 2015
The hotel is located in a great area, a 10 minute walk to shops and restaurants. The apartments are well maintained, well equipped, clean, and have great views of the mountains from the balcony. Free indoor parking is also great.
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to banff, nice and quiet

Posted Aug 29, 2015
Nice and quiet, clean enviorment. Lots of facilities for guests including a in room playstation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2015
Very nice place!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Nice hotel, close to Banff national parks.

Posted Aug 20, 2015
Nice resort to stay. Close to Banff national parks and Canmore is a beautiful town. Need room clean more often. And indoor pool and fitness center is to small to use.
1 out of 5
by A verified traveler

Dirty and inefficient staff.

Posted Aug 19, 2015
My family and I had a terrible experience at this facility. We do a lot of traveling, but we have never before encountered such bad service and dirtiness. Our room's bathroom had not even been cleaned: it had towels thrown on the floor, no complimentary toiletries, a towel dirty with feces hanging on a rack. The phone was not working. The halls were filthy: a used q-tip was laying on the floor for 3 days, along with dirty napkins, and other trash. We complained about our room but got no help and were told that the manager would have contacted us within an hour. A week later we are still waiting for him to call us! It's a shame because the rooms were nice.
4 out of 5
Recommended
for Everyone
by A verified traveler

Canmore

Posted Aug 16, 2015
Pros: Staff helpful and friendly, room clean and plenty of space for us.
Cons: The pool at this hotel isn't much.
Enjoyed the overall hotel, convenient, clean and easy to get to. We were there to visit Banff and found the location good to Banff, Canmore is less crowded.Staff helpful and friendly. The only negative: A non smoking hotel, however, the hotel provides a smoking area right below customer balconies. You can smell the smoke when you are on your room balcony. The hotel really needs to go either completely non smoking and not allow people to smoke within customer balconies or provide an area that does effect others. The smoking area got a surprisingly a lot of use.
1 out of 5
by A verified traveler from winnipeg

Horrible service, filled with partiers.

Posted Aug 15, 2015
We booked 5 nights so my family could explore Banff and surrounding area. No cleaning service. People partied every night, making tons of noise and bringing into question the family friendly claims of hotel. Pool sucked! When we brought our concerns up, the staff informed us that because we booked through expedia, they could do NOTHING for us huge disappointment considering the cost of our stay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgart

Family wise Hotel

Posted Aug 10, 2015
I had a two bedrooms suite, it is good for 3 cp to stay, the living got a playstation and a sofabed. I will revisit this hotel.