Courtyard

Reviews of Canalta Lodge

3.5 out of 5
Canalta Lodge
545 Banff Ave, Banff, AB

Reviews

9.2

Wonderful

Rating 10 - Excellent. 678 out of 1001 reviews" "
Rating 8 - Good. 242 out of 1001 reviews" "
Rating 6 - Okay. 55 out of 1001 reviews" "
Rating 4 - Poor. 17 out of 1001 reviews" "
Rating 2 - Terrible. 9 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Erin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was great, nice room and walking distance to everything in Banff
Stayed 1 night in Mar 2024
Response from Canalta Lodge Banff on Mar 27, 2024
Thank you for your feedback! we appreciate it!

10/10 Excellent

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Canalta Lodge on Mar 25, 2024
Hi Jaclyn,Thank you so much for taking time to give a positive review. We appreciate it. We look forward to welcoming you again soon.

10/10 Excellent

edwin

Liked: Cleanliness, staff & service
Great experienced....
Stayed 1 night in Jan 2024
Response from Canalta Lodge on Mar 22, 2024
We appreciate your feedback!

10/10 Excellent

Lukasz

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price nice clean place. Friendly and helpful staff. About 15 min walk to Banff main area. Bus is very close. Will be back.
Stayed 4 nights in Mar 2024
Response from Canalta Lodge on Mar 20, 2024
We appreciate your feedback and we look forward to welcoming you back!

10/10 Excellent

Janessa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with friendly environment and staff
Stayed 3 nights in Mar 2024
Response from Canalta Lodge on Mar 20, 2024
Thank you for your feedback we appreciate it!

10/10 Excellent

Egidio

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was excellent, especially Phoebe and her sister . LOL, not her sister but looked soo a liked. I’m so sorry I can’t remember her name. They were very polite and informative .
Stayed 5 nights in Mar 2024
Response from Canalta Lodge on Mar 21, 2024
Thank you for taking the time to write such a positive review of our hotel. We’re thrilled to hear that you had an enjoyable stay with us and that were able to exceed your expectations. Our team takes great pride in providing exceptional service to all of our guests, and were delighted to see that our efforts were recognized during your stay.Once again, thank you very much for your kind words. We look forward to welcoming you back and serving you in the future.Warm regards

10/10 Excellent

Roberto

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from Canalta Lodge on Mar 20, 2024
Thank you!

10/10 Excellent

Melanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. It lacked some amenities like shampoo and conditioner. It was meant to be in a dispenser in the shower but we didn’t have one. They gave us bottles instead. The room was very clean. The outdoor space was great. The only complaint was our room was on 1st floor by elevator. Late at night can hear people coming in. There was breakfast included that was pretty decent. An elevated continental. Would recommend staying here.
Stayed 1 night in Mar 2024
Response from Canalta Lodge on Mar 21, 2024
Thank you for sharing your experience at our hotel. We appreciate your honest feedback as it helps us to continuously improve our services

8/10 Good

Melanie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was included, the bar and snacks on sight were reasonably priced which was refreshing for a Banff hotel and the board games created a fun feel in the lobby.
Stayed 3 nights in Jan 2024
Response from Canalta Lodge on Mar 15, 2024
Hello Melanie, Thank you for taking the time to write such a positive review of our hotel. We’re thrilled to hear that you had an enjoyable stay with us.Kind Regards

8/10 Good

Wendy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, downtown very walkable. Clean rooms, fair breakfast and very helpful staff. Great Stay would recommend!!
Stayed 3 nights in Mar 2024
Response from Canalta Lodge on Mar 15, 2024
Hello Wendy! Thank you for taking the time to write such a positive review of our hotel. We’re thrilled to hear that you had an enjoyable stay with us and that were able to exceed your expectations. Our team takes great pride in providing exceptional service to all of our guests, and were delighted to see that our efforts were recognized during your stay.Once again, thank you very much for your kind words. We look forward to welcoming you back and serving you in the future.Warm regards,

10/10 Excellent

Viviane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Canalta Lodge on Mar 14, 2024
Thank you for your feedback!

8/10 Good

COSTAS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Canalta Lodge on Mar 14, 2024
Thank you for your feedback!

10/10 Excellent

Sean

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, responsive and present. Great concept for Nordic spa, excellent breakfast that came with room, overall great experience
Stayed 4 nights in Feb 2024
Response from Canalta Lodge on Mar 5, 2024
Hi Sean,Thank you so much for your positive feedback. We hope to welcoming you again. We really appreciate your review.

10/10 Excellent

Thomas

Stayed 1 night in Mar 2024
Response from Canalta Lodge on Mar 24, 2024
Thank you for your feeedback!

8/10 Good

Melissa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, enjoyed the stay. Unfortunately the shower water took forever to drain and we couldn't figure out how to turn the fireplace on.
Stayed 1 night in Mar 2024
Response from fd on Mar 4, 2024
Thank you for the great review! We hope to welcome you back sometime!

10/10 Excellent

Marcus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay as always
Stayed 1 night in Mar 2024
Response from fd on Mar 4, 2024
Thank you for the great review! We hope to welcome you back sometime!

8/10 Good

LORI

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from fd on Mar 4, 2024
Thank you for the great review! We hope to welcome you back sometime!

10/10 Excellent

Sue

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing room and beds were comfortable.
Stayed 2 nights in Feb 2024
Response from Canalta Lodge on Mar 2, 2024
Hello Sue, We’re thrilled to hear that you had an enjoyable stay with us and that were able to exceed your expectations. Our team takes great pride in providing exceptional service to all of our guests, and were delighted to see that our efforts were recognized during your stay.Once again, thank you very much for your kind words. We look forward to welcoming you back and serving you in the future.Warm regards,

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Feb 2024
Response from Canalta Lodge on Mar 1, 2024
We appreciate your feedback!

8/10 Good

Jodi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Place!! Our only issue is that the hot tubs were completely jammed packed and my kids didn’t get to go in them once.
Stayed 2 nights in Feb 2024
Response from Canalta Lodge Banff on Feb 27, 2024
Thank you for sharing your experience at our hotel. We appreciate your honest feedback as it helps us to continuously improve our services.

10/10 Excellent

Melissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the hot tub fire pit area with the free smores. The breakfast was nice too
Stayed 1 night in Feb 2024
Response from Canalta Lodge Banff on Feb 27, 2024
We appreciate your feedback!

10/10 Excellent

Jon

Stayed 5 nights in Feb 2024
Response from Canalta Lodge on Mar 20, 2024
Thank you!

10/10 Excellent

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. The sauna, cold plunge and hot tub are the reason we picked it. Well worth it and very cute hotel.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 25, 2024
Good evening Kristin, Thank you so much for your review, we're glad you enjoyed your stay and hope to welcome you back again soon!Kind regards, Canalta Lodge

10/10 Excellent

Megan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is super cute and unique. The rooms were very spacious and modern. The property had a bar with a great happy hour, provided breakfast, two hits, a cold plunge, and a sauna. Very fun and nice.
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 23, 2024
Good afternoon Megan, Thank you for your reservation, we're so glad you enjoyed your stay and we hope to welcome you back again soon!Kind regards, Canalta Lodge

10/10 Excellent

Riley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the first time my sister and I were visiting Banff for the night. We loved it at Canalta lodge and enjoyed spending the evening in the hot tub, sauna, and cold plunge pool.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 23, 2024
Good Afternoon, thank you so much for your review, we're glad you enjoyed your time with us and we hope to welcome you back again soon! Kind regards,Canalta Lodge

10/10 Excellent

Stephane

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 23, 2024
Good Afternoon Stephane, Thank you for your positive star rating, we're glad you enjoyed your stay! Kind regards, Canalta Lodge

10/10 Excellent

kate

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel allowed my family to check-in earlier, which was so nice. We enjoyed the hot tub and sauna as well. The breakfast was absolutely amazing with a large variety of breakfast foods. Moreover, the FrontDesk upgraded me to a beautiful suite and I couldn't be happier with the friendly staff. I would definitely come again and strongly recomand Canalta Loge to all! Thanks staff for amazing accommodation! 👏 Kate
Stayed 1 night in Feb 2024
Response from Canalta Lodge Banff on Feb 17, 2024
Thank you for taking the time to write such a positive review of our hotel. We’re thrilled to hear that you had an enjoyable stay with us and that were able to exceed your expectations. Our team takes great pride in providing exceptional service to all of our guests, and were delighted to see that our efforts were recognized during your stay.Once again, thank you very much for your kind words. We look forward to welcoming you back and serving you in the future.Warm regards

10/10 Excellent

Carminia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Feb 12, 2024
Good evening Carminia, Thank you so much for your review, we're glad you enjoyed your stay and hope to welcome you back again soon!Kind regards, Canalta Lodge

10/10 Excellent

Chuka E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for your money
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 7, 2024
Good Afternoon Chuka, thank you for your review, we greatly appreciate it! We're glad you enjoyed your stay and hope to welcome you back again soon. Kind regards,Canalta Lodge

10/10 Excellent

Andie

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Jan 2024
Response from Front Desk on Feb 7, 2024
Good Afternoon Andie, thank you for your review, we greatly appreciate it! We're glad you enjoyed your stay and hope to welcome you back again soon. Kind regards,Canalta Lodge

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Desk on Feb 7, 2024
Good afternoon Robert, thank you for your review, we greatly appreciate it! We're glad you enjoyed your stay and hope to welcome you back again soon. Kind regards,Canalta Lodge

2/10 Terrible

Thomas

Disliked: Staff & service
Called the property at 9:30 in the morning to ask for early check in. Gave “Chloe” our name and she said she would try and get it ready. Showed up at 2:00 and was greeted by Chloe. Asked if we could check in early, she acted like she looked in the computer, but didn’t hit any keys. Told us it would be ready at 4:00. Never again. Really appreciated the customer service after a 1300 mile drive. Plenty of other places in town to book I advise trying somewhere else closer to downtown with better service
Response from Canalta Lodge on Jan 31, 2024
Hi Thomas, We appreciate you taking the time to share your feedback, and we sincerely apologize for any inconvenience you experienced during your visit. We understand the importance of a smooth check-in process, especially after a lengthy drive.Regarding the early check-in request, we regret any confusion caused by our team member, Chloe. We would like to communicate that Chloe did put through your request with our housekeeping team and did check when you arrived if your room was ready, it does not require her to "hit any keys" as you expected, as she can scroll through the arrivals list for our hotel and search for your name. We will review this with our Front Desk team to improve our services.While we understand your frustration, we want to emphasize that early check-ins are subject to availability and operational constraints, and are NOT guaranteed as mentioned on our property page, your confirmation email and our website. Unfortunately, in this instance, we were unable to meet your request promptly for a number of operation reasons. We appreciate your patience and understanding.We value your input and will use it to improve our services. If you choose to explore other options in the area, we hope you find accommodations that better suit your preferences. If your plans bring you back our way, we'd welcome the opportunity to provide you with a more positive experience.

10/10 Excellent

kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Canalata Lodge Banff on Jan 31, 2024
We appreciate your feedback!

8/10 Good

Chantal

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, love the underground parking for $9.00/day. The rooms are cute and very Indie/Hipster. Loved the hot tub/sauna/cold pool, what a great feature. The bath soaps were also great and loved the Indigenous owned feature. My only gripe was the breakfast. When advertised as a buffet breakfast we certainly had more in mind. It was a bit of a hyped continental that you would find at a basic best western. Would have loved some healthy options like fresh fruit, boiled eggs.. the powdered eggs, hash browns and sausages daily gets a bit old. I would challenge management just to try the hashbrowns. Outside of the breakfast we had a great stay and found staff to be genuinely friendly and helpful. We would come back!
Stayed 2 nights in Jan 2024
Response from Canalta Lodge on Jan 30, 2024
Dear guest,Thank you for sharing your experience at our hotel. We appreciate your honest feedback as it helps us to continuously improve our services. We are sorry to hear that not all aspects of your stay met your expectations and we are always looking for ways to improve our in all departments here at the lodge.We hope to see you soon.Warm regards

10/10 Excellent

Dwayne

Stayed 1 night in Jan 2024
Response from Canalta Lodge on Mar 20, 2024
Thank you!

10/10 Excellent

Malisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Canalta! The place was very clean and very cute! I loved all the decor and little touches! The breakfast as great every morning, and it was pretty close to town, so we enjoyed walking and enjoying the incredible scenery. Highly recommend!
Stayed 7 nights in Jan 2024
Response from Canalta Lodge on Jan 25, 2024
Thank you for taking the time to write such a positive review of our hotel. Thank you very much for your kind words. We look forward to welcoming you back and serving you in the future.Warm regards,

10/10 Excellent

Rena

Stayed 1 night in Jan 2024
Response from Canalata Lodge on Jan 25, 2024
Thank you!!

8/10 Good

Amita

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property was clean and had great amenities with amazing breakfast. We often found that the shower water was cold.
Stayed 4 nights in Dec 2023
Response from Canalta Lodge on Jan 25, 2024
We appreciate your feedback! Kind Regards

10/10 Excellent

Jamie, Stettler

Stayed 1 night in Jan 2024
Response from Front Desk on Feb 12, 2024
Good evening Jamie, Thank you so much for your review, we're glad you enjoyed your stay and hope to welcome you back again soon!Kind regards, Canalta Lodge

4/10 Poor

Tracey

Traveled with partner
Liked: Staff & service, amenities
The hotel itself is cute and the staff are great but the room we were given (room 101) was in a high traffic location by the elevator and the kitchen/bar so we were kept awake by people or clanging of glass most of the nights and mornings. We also had an awful smell of sewage coming from the bathroom sink. Additionally, we loved the hot tubs but on the Friday night there was a really drunk man in there who claimed to be hired by the hotel to do some construction there for 5 days. He was drunk and belligerent to myself and another woman in the tub so two couples left to get away from him. I wanted to love this property. The girl at check in was great abd the young man serving at the bar was very kind and helpful but the other missteps took away from the weekend and we decided to cancel the reservations we had at Canalta for February and March.
Stayed 2 nights in Jan 2024
Response from Assistant General Manager on Jan 31, 2024
Hi Tracey,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your kind words about our hotel's ambiance and the exceptional service provided by our staff. However, we sincerely apologize for the challenges you encountered during your time with us.Regarding the noise disturbances and sink in Room 101, we regret that your rest was disrupted by the proximity to high-traffic areas. Your comfort is of utmost importance to us, and we understand how frustrating it must have been to experience disturbances during your stay. We always encourage our guests to speak to our Front Desk team as soon as any issues arise, so we can resolve matters quickly. We will review our room assignment process to ensure that guests are placed in accommodations that meet their preferences and needs. Maintaining a clean and comfortable environment is paramount to us, and we appreciate you bringing this matter to our attention.Furthermore, we are deeply troubled to hear about the incident you encountered at the hot tubs involving an individual who claimed to be affiliated with our hotel. We want to assure you that this individual was not authorized by our establishment, and we do not condone such behavior in any way. Our team is investigating this matter further to prevent similar occurrences from happening in the future.We understand your disappointment and frustration, and we sincerely apologize for the impact these issues had on your weekend getaway. We value your loyalty and the opportunity to have you as our guest, and we would like to extend a heartfelt invitation for you to reconsider your decision to cancel your upcoming reservations. If you would like to reach out, we will personally ensure that your future stays with us are nothing short of exceptional.Once again, thank you for bringing these matters to our attention. Your feedback is invaluable as we continuously strive to improve our services and enhance the experiences of our guests. We hope to have the opportunity to welcome you back and regain your trust in our hotel.

10/10 Excellent

Cory

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place but the common areas are kept at a really high heat. It was very uncomfortable
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 20, 2024
Good afternoon Cory, thank you so much for your feedback, this allows us to continuously approve on our services!We hope to welcome you again. Kind regards, Canalta Lodge

10/10 Excellent

Mary-Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so sad to leave! What a beautiful hotel! The outdoor hot tubs and sauna were lovely and we even braved the cold plunge pool! Breakfast was a great variety and delicious. The customer service we experienced from check in to check out was excellent. There is nothing bad to say about this hotel. 10/10 would stay again.
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 20, 2024
Good Evening, thank you for your review, we're glad you enjoyed your stay and hope to welcome you back again soon!Kind regards, Canalta Lodge

8/10 Good

Hon-Keung

Liked: Cleanliness, staff & service, property conditions & facilities
It's good that they provide free breakfast, but would be even better if they vary the items each day.
Stayed 4 nights in Jan 2024
Response from Front Desk on Jan 18, 2024
Good Afternoon Hon-Keung, Thank you for your feedback, we will absolutely take this into consideration! We hope to welcome you back again soon! Kind regards,Canalta Lodge

8/10 Good

Joanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find on the edge of town. 15min walk to the centre which will suit some more than others. Great staff always on hand to help. Breakfast good though was the same every day - there was enough choice for it to not be a problem. Parking was great. Bed’s comfortable and room service was sufficient. Would be happy to stay there again.
Stayed 8 nights in Jan 2024
Response from Canalta Lodge on Jan 30, 2024
Thank you for taking the time to write such a positive review of our hotel. We’re thrilled to hear that you had an enjoyable stay with us and that were able to exceed your expectations. Our team takes great pride in providing exceptional service to all of our guests, and were delighted to see that our efforts were recognized during your stay.Once again, thank you very much for your kind words. We look forward to welcoming you back and serving you in the future.Warm regards

10/10 Excellent

Courtney, fort collins

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Canalta Lodge on Jan 17, 2024
Hi Courtney, Thank you for taking the time to leave us such a fantastic rating, we're glad you enjoyed our hotel and look forward to welcoming you again in future!

10/10 Excellent

Alysha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Canalta Lodge on Jan 17, 2024
Hi Alysha, Wow! Thank you for leaving us a 5 star rating, we're overjoyed the hotel exceeded your expectations and look forward to welcoming you again in the future!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Fast Check In
Stayed 1 night in Jan 2024
Response from Canalta Lodge on Jan 17, 2024
Hi Carolyn, Thank you for taking the time to leave us such a wonderful rating, we're so happy you enjoyed your stay with us and hope to welcome you again in future!

6/10 Okay

Megan

Stayed 1 night in Jan 2024
Response from Canalta Lodge on Jan 17, 2024
Hi Megan, Thank you for taking the time to rate our hotel, if you would like to reach out to us to discuss how we can improve we welcome all feedback.

6/10 Okay

Trevor

Traveled with family and small children, Traveled with partner
Liked: Staff & service, property conditions & facilities
The distance from the centre of Banff is the furthest, the breakfast is really good, beds are not comfortable at all. It’s a very middle of the road hotel, be prepared to pay for parking.
Stayed 2 nights in Dec 2023
Response from Canalta Lodge on Jan 17, 2024
Hi Trevor!Thank you for your review of our property and for taking the time to let us know your thoughts. We appreciate all feedback as it allows us to continually improve our services. We are sorry not all aspects of our hotel met your expectations, we have relayed your feedback to the appropriate avenues and hope to see you again in future for a better experience.

2/10 Terrible

cherryl r

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property was nice but our swim shorts were stolen by the cleaning staff. We left them behind in our room and they "disappeared ". Staff was very unhelpful. They kept promising to look for them and call us back. I called them three times! They finally called back only to tell us they couldn't find them. Very disappointed. Won't be staying there again.
Stayed 1 night in Jan 2024
Response from Assistant General Manager on Jan 31, 2024
Hi Cherryl,I would like to express our sincere apologies for any inconvenience you may have experienced during your recent stay at our hotel. I appreciate the opportunity to address the concerns you raised in your recent review.I would like to assure you that we take allegations of theft very seriously, and we have thoroughly investigated the matter since receiving your review. Our team has reviewed CCTV footage, conducted interviews with staff, and checked our records meticulously. I want to emphasize that we have found no evidence to support the allegations of theft during your stay.We understand that such accusations can be distressing, and we want to assure you that our hotel maintains strict policies and training to ensure the security and safety of our guests. Our staff is committed to upholding the highest standards of integrity and professionalism, and we continually reinforce the importance of guest trust.If you have any additional information or details regarding the alleged incident, please feel free to share them with us. We are here to address your concerns and ensure that your experience with us is not marred by any doubts or uncertainties.It is our priority to provide a welcoming and secure environment for all our guests. We value your feedback as it helps us continually improve our services.