Exterior

Reviews of Stoneridge Mountain Resort

4 out of 5
Stoneridge Mountain Resort
30 Lincoln Pk, Canmore, AB

Reviews

9.2

Wonderful

Rating 10 - Excellent. 310 out of 436 reviews" "
Rating 8 - Good. 86 out of 436 reviews" "
Rating 6 - Okay. 25 out of 436 reviews" "
Rating 4 - Poor. 8 out of 436 reviews" "
Rating 2 - Terrible. 7 out of 436 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Traveled with partner
Liked: Amenities
Disliked: Cleanliness
We stay here every year and this time noticed our room was more run down looking and not as clean. One of the toilets was dirty and looked like the floors needed a sweep/vaccum. Still a relaxing quiet stay and enjoyed the pool.
Stayed 3 nights in Mar 2024
Response from Eddie on Mar 27, 2024
Hi AmandaI just want to apologize in regards to the state of the room you had. It is not our standard to have dirty toilets or dirty floors. This is something we take very seriously and will be taking action so we do not repeat it. I do hope your stay was not ruined and if you wish to contact us we would be happy to speak to you. Thank youWarm Regards,Eddie JandresGuest Services

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff that are very friendly and welcoming at the front desk. Clean rooms. Beautiful pool. Underground parking was a treat. Great place to stay we will absolutely be returning.
Stayed 2 nights in Feb 2024
Response from The Team at Stoneridge Mountain Resort on Mar 12, 2024
Dear Amy,Thank you very much for your thoughtful review of your recent stay at Stoneridge Mountain Resort. Your positive feedback has truly brightened our day and we're so happy to hear that you had an enjoyable experience with us.Passing on your kind compliments to our dedicated team was a joy, as they work diligently to ensure our guests' comfort and satisfaction.Thank you again for choosing Stoneridge Mountain Resort for your stay, and we're eagerly looking forward to the opportunity of hosting you again in the future. Please don't hesitate to let us know if there's anything we can do to make your next visit even more memorable.Warmest Regards

10/10 Excellent

Ramneet

Liked: Amenities
One of the best stay
Stayed 1 night in Mar 2024
Response from Team at Stoneridge Mountain Resort on Mar 9, 2024
Dear Ramneet,Thank you very much for your thoughtful review of your recent stay at Stoneridge Mountain Resort. Your positive feedback has truly brightened our day and we're so happy to hear that you had an enjoyable experience with us.Passing on your kind compliments to our dedicated team was a joy, as they work diligently to ensure our guests' comfort and satisfaction.Thank you again for choosing Stoneridge Mountain Resort for your stay, and we're eagerly looking forward to the opportunity of hosting you again in the future. Please don't hesitate to let us know if there's anything we can do to make your next visit even more memorable.Warmest Regards,

8/10 Good

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that this property was family friendly. The property and views were beautiful. We didnt like that there were no duvet covers, only sheets to cover the duvet.
Stayed 2 nights in Feb 2024
Response from Eddie on Feb 28, 2024
Hi Sara,Thank you for taking the time to write a review. I do apologize that you wished we had duvet covers and hope that does not deter you from staying with us in the future. Warm Regards,Eddie JandresGuest Services

8/10 Good

Nicholas

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice place to stay in. Very convenient and accommodating . First place to stay in with a bathtub I can actually relax in. The outdoor pools looked cool, but I didn’t use them while staying there.
Stayed 1 night in Feb 2024
Response from Eddie on Feb 28, 2024
Dear NIcholas,Thank you for your kind words regarding our hotel. Our hot tub is something people will always love and i am glad you were able to enjoy it. Look forward to welcoming you back!Warm Regards,Eddie

10/10 Excellent

Twyla

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely home away from homr experience, cant wait to go back!
Stayed 2 nights in Feb 2024
Response from Eddie on Feb 28, 2024
Hi Twyla,Thank you for your kind words, this hotel really does feel like a home away from home. We can't wait to have you back here with us!Warm Regards,Eddie JandresGuest Services

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The heated pool and hottub were our favourite features!
Stayed 3 nights in Feb 2024
Response from Eddie on Feb 23, 2024
Thank you very much for taking the time to leave a review, Sarah. We are so happy to hear that you had such an enjoyable stay at our resort. It is always so nice to receive such positive comments on our facilities. The heated pool and hot tub are quite awesome, aren't they?We look forward to welcoming you back to Stoneridge Mountain Resort on your next stay.Warmest Regards,Eddie JandresGuest Services

10/10 Excellent

Candace

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eddy and the staff at the front desk were so friendly and went out of their way to offer exceptional service. For example, we arrived 2 hours before check-in and decided to walk around town while we waited. Eddy took our number and called to let us know when our room was ready. Later the same evening, we asked where we could get more cream for our coffee, thinking we would be directed to a local store, instead they gave us extra. These thoughtful details are what separate good customer service to exceptional customer service. One recommendation I have is to have more black rubber matting from the building to the hot tub and pool as the pool deck was incredibly slippery at night.
Stayed 1 night in Feb 2024
Response from Eddie on Feb 22, 2024
Dear Candace,We are genuinely grateful for your thoughtful review and the time you took to share your experience at Stoneridge Mountain Resort. We eagerly await the opportunity to welcome you back to the stunning landscapes of the Canadian Rockies and to provide you with another memorable stay that meets and exceeds your expectations.Until your next visit, please feel free to reach out to us for any inquiries or assistance. We value your loyalty and can't wait to welcome you back.Warm regards,Eddie Jandres

10/10 Excellent

carol, Calgary

Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 21, 2024
Thank you very much for a 5 stars review. We are delighted to hear that you enjoyed your stay at our resort. It was a pleasure to share your compliments with our team.Thank you for choosing to stay at Stoneridge Mountain Resort. We hope that we will have the pleasure of welcoming you back for a future stay.Warmest Regards,

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 22, 2024
Thank you very much for your review, Curtis. Thank you for choosing to stay at Stoneridge Mountain Resort. We hope that we will have the pleasure of welcoming you back for a future stay.Warmest Regards, The Team @ Stoneridge Mountain Resort

6/10 Okay

Ritu

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 21, 2024
Hi Ritu,Thank you so much for taking the time out of your day to leave your feedback. We are so sorry that your stay fell short of your expectations and our operational standards. Once again, we very much appreciate your feedback, thank you for taking the time to share with us. If there are any other concerns that you didn't get the chance address, or would like to discuss further, please don't hesitate to reach out to us at any time.Warmest Regards,

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 20, 2024
Thank you very much for a 4 stars review. We are delighted to hear that you enjoyed your stay at our resort. It was a pleasure to share your compliments with our team.Thank you for choosing to stay at Stoneridge Mountain Resort. We hope that we will have the pleasure of welcoming you back for a future stay.Warmest Regards,

6/10 Okay

Mike

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Eddie on Feb 18, 2024
Dear Mr. Ash,I do hope you had a great time at our hotel and if there was anything we could have done to make it more enjoyable we would love to hear from you. Thank you!Warm Regards,Eddie JandresGuest Services

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Pool
Stayed 1 night in Feb 2024
Response from Eddie on Feb 17, 2024
Hi Dave,Thank you for taking the time to give us a 5 star review. We are happy to know you had a great time and enjoyed our pool. Warm Regards,Eddie JandresGuest Services Manager

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff who were very polite and showed genuine interest in this being a good job!
Response from Eddie on Feb 16, 2024
Hi Michelle!I am happy to see that you had a 5 star stay with us and hope to see you back here with us again. Our staff are exceptional and genuine when they interact with our guests. Warm Regards,Eddie JandresGuest Services Manager

10/10 Excellent

Kelly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was absolutely awesome!! Rebecca!!
Stayed 1 night in Feb 2024
Response from Eddie on Feb 11, 2024
Hi Kelly!Thank you for your kind words regarding our staff and especially Rebecca! We look forward to welcoming you back.Warm Regards,Eddie JandresGuest Services Manager

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and clean spaces. Nice host and staff
Stayed 1 night in Feb 2024
Response from Eddie on Feb 6, 2024
Hi Laura!Thank you for taking the time to write a review! Glad to read you had a 4 start stay and thank you for your kind words regarding our staff and suites. Hope to see you again!Warm Regards,Eddie JandresGuest Services Manager

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Eddie on Feb 3, 2024
Hi Craig,Thank you for taking to time to give us a score. If we fell short anywhere, I would love to know how we could have made your stay a 5 star stay! Hope to see you back here with us again!Warm Regards,Eddie JandresGuest Services Manager

10/10 Excellent

Brittany, Camrose County No. 22

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Guest Services on Jan 30, 2024
Good morning Brittany,Thank you for taking the time to do a review. Glad to know you had a 5 star stay and hope we can see you again in the future! Warm Regards,

10/10 Excellent

Nicole, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little hole away from home. Love the outdoor pool and hot tub with heated paths to get to them, year round. Suite was cozy and comfy, had everything we needed. Lovely front desk employee with a warm and welcoming personality. Looking forward to coming back!
Stayed 1 night in Jan 2024
Response from Eddie on Jan 30, 2024
Dear Nicole, I assume you meant Home and not hole hahaha and yes, this is exactly the feeling we shoot for every single day with all of our guests, we not only want you to feel at home, but to feel that you are also a part of Stoneridge itself. Our guest services team strives for that and we hope we see you back home with us again. Warm Regards,Eddie JandresGuest Services Manager

10/10 Excellent

Chris

Stayed 1 night in Jan 2024
Response from Guest Services on Mar 21, 2024
Thank you very much for a 5 stars review. We are delighted to hear that you enjoyed your stay at our resort. It was a pleasure to share your compliments with our team.Thank you for choosing to stay at Stoneridge Mountain Resort. We hope that we will have the pleasure of welcoming you back for a future stay.Warmest Regards,

10/10 Excellent

Kevin, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Becca on Jan 12, 2024
Thank you very much for your review, Kevin. Thank you for choosing to stay at Stoneridge Mountain Resort. We hope that we will have the pleasure of welcoming you back for a future stay.Warmest Regards, The Team @ Stoneridge Mountain Resort

10/10 Excellent

Niall, Surrey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Becca on Jan 12, 2024
Thank you very much for your review, Niall. Thank you for choosing to stay at Stoneridge Mountain Resort. We hope that we will have the pleasure of welcoming you back for a future stay.Warmest Regards, The Team @ Stoneridge Mountain Resort

10/10 Excellent

Joseph

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Becca on Jan 12, 2024
Thank you very much for your review, Joseph. Thank you for choosing to stay at Stoneridge Mountain Resort. We hope that we will have the pleasure of welcoming you back for a future stay.Warmest Regards, The Team @ Stoneridge Mountain Resort

10/10 Excellent

cory

Liked: Cleanliness, amenities, property conditions & facilities
Quiet lots of parking
Stayed 2 nights in Dec 2023
Response from Becca on Jan 12, 2024
Thank you very much for your review, Cory. Thank you for choosing to stay at Stoneridge Mountain Resort. We hope that we will have the pleasure of welcoming you back for a future stay.Warmest Regards, The Team @ Stoneridge Mountain Resort

10/10 Excellent

Edward

Stayed 1 night in Dec 2023
Response from Eddie on Dec 23, 2023
Good Morning Edward,We are glad to know you had a 5 start stay with us and hope we can have you back with us next year!Warm Regards,Eddie JandresGuest Services Manager

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is our 10th time staying here - that says it all!
Stayed 2 nights in Dec 2023
Response from Eddie on Dec 23, 2023
Hi Tanya!10th visit?! That is amazing! Guest such as yourself are the bedrock of our hotel and we are so proud to know you have chosen to constantly stay with us over the years. We look forward to #11.Warmest Regards,Eddie JandresGuest Services Manager

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Eddie on Dec 16, 2023
Hi Michelle,Thank you for taking the time to write out a review. We are glad to know you had a 5 star stay with us and hope to see you again!Warm Regards,Eddie JandresGuest Services Manager

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
This is a very good, well maintained condo complex in the Canadian Rockies. It has valued amenities like the barbecues, kitchens and washer-dryers for each unit. We appreciate the location, the easy access to walking trails, the nearby shuttle bus, and the underground parking. Staff are helpful and friendly. There is plenty to see and do in the area year-round. We prefer this property when we visit the mountains.
Stayed 3 nights in Dec 2023
Response from Eddie on Dec 16, 2023
Hi Judith,Thank you for taking the time to write out a thoughtful review! We do look at ways to improve our building along with having such a helpful staff. We hope we can see you in the new year!Warm Regards,Eddie JandresGuest Services Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Eddie on Dec 16, 2023
Thank you for taking the time to write out a review! Warm Regards,Eddie JandresGuest Services Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
The property was spacious and clean. The kitchen was well equipped.
Stayed 2 nights in Dec 2023
Response from Eddie on Dec 16, 2023
Hi Sandra,Glad to see you had a 5 star stay with us! Hope to have you back next year!Warm Regards,Eddie JandresGuest Services Manager

8/10 Good

Trevor, Calgary

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Eddie on Dec 16, 2023
Thank you for taking the time to fill out a review, Trevor. Hope to see you back here with us again!Warm Regards,Eddie JandresGuest Services Manager

10/10 Excellent

Paul

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and spacious.
Stayed 4 nights in Nov 2023
Response from Guest Services on Nov 29, 2023
Good morning Paul! Thank you for the review! Yes, well kept unit we have here. Thank you for choosing to stay with us and we are happy to hear you had a 5 star stay with us! Visit us soon!

10/10 Excellent

Brandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heated pool!
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 29, 2023
Good morning Brandy, Thank you for taking the time to do a review. Glad you enjoyed our heated pool. We are pleased that you had a 5 star stay with us. Please visit us again in the future! Warm Regards,

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Eddie on Nov 23, 2023
Hi Elaine,Thank you for your review! Hope you visit us soon!Warm Regards,Eddie JandresGuest Service Manager

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
great location , I would have preferred an earlier check in time . 3 pm is pretty much standard
Stayed 2 nights in Nov 2023
Response from Eddie on Nov 23, 2023
Hi Allen!Thank you for taking the time to write a review, Allan! Our check-in starts at 4pm so a 3pm check-in is an early check-in. Due to the nature of our rooms it is hard to guarantee an earlier check in but we do try to do an even earlier check-in if possible but sometimes it is not feasible. Warm Regards,Eddie JandresGuest Services Manager

10/10 Excellent

Brandy

Stayed 1 night in Nov 2023
Response from Eddie on Dec 16, 2023
Hi Brandy,Glad to see you had a 5 star stay with us and hope you can visit us again in the new year!Warm Regards,Eddie JandresGuest Services Manager

10/10 Excellent

Heather

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 10, 2023
Hi Heather! Thank you for the review! Yes, well kept unit we have here. Thank you for choosing to stay with us and we are happy to hear you had a 5 star stay with us! Visit us soon!

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Services on Nov 3, 2023
Good morning Jill,Thank you for taking the time to do a review. We are pleased that you had a 5 star stay with us. Please visit us again in the future! Warm Regards,

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Oct 2023
Response from Eddie on Oct 30, 2023
Hi Kevin!Excellent we are! Thank you for choosing to stay with us and we are happy to hear you had a 5 star stay with us! Visit us soon!Warm Regards,Eddie JandresGuest Services Manager

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room we stayed in felt like a condominium. It was well furnished and gave us the feeling of a home away from home.
Stayed 2 nights in Oct 2023
Response from Eddie on Oct 30, 2023
Hi Christian!Home away from home is exactly what we aim for all of our guests and I am proud to know that is exactly how you felt. We can't wait to have you come back home to us!Warm Regards,Eddie JandresGuest Services Manager

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing place. Scenery was beautiful. Was an enjoyable timefor our vacation.
Stayed 4 nights in Oct 2023
Response from Eddie on Oct 29, 2023
Hi Michael!Thank you for your kind words regarding our hotel and its scenery. We hope we can have you stay with us again!Warm Regards,Eddie JandresGuest Services Manager

8/10 Good

Jason

Would have been nice to be informed that the hot tub was not in service. This is the second time we’ve been here under similar circumstances.
Stayed 3 nights in Oct 2023
Response from Eddie on Oct 29, 2023
Hi Jason!Apologies if you were not informed of the Hot Tub closure that was happening this month. It was not our intent for you not to be informed and we will do better. Thank you!Warm Regards,Eddie JandresGuest Services Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙소 상태가 좋아 매우 만족하였습니다.
Stayed 4 nights in Oct 2023
Response from Guest Services on Oct 24, 2023
Thank you for staying with us.Have a wonderful day,

10/10 Excellent

Bartlett Randolph Teal

Liked: Cleanliness, staff & service, property conditions & facilities
We loved all of the space and how clean the suite was! It was not too far from Banff and Canmore is a neat town too! Easy to park and a coffee shop in the hotel. Go to Fergie’s Bakery and Convenience and get the BEST Cronut you will ever taste!!!
Stayed 5 nights in Oct 2023
Response from Guest Services on Oct 24, 2023
Good morning Bartlett, Thank you so much for the amazing review on your most recent stay with us at the Stoneridge Mountain Resort! We are happy to hear that we managed to exceed all expectations to make your stay that much more memorable! Cannot wait to welcome you back at a future date. Kind regards,

10/10 Excellent

cindy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding guest weekend
The rooms are very nice with kitchen and living room. Double sinks in bath quite large. The only negative is the elevators a little wonky but underground parking was great. A little pricey but I would stay again
Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 24, 2023
Thank you very much for your review, Cindy. Thank you for choosing to stay at Stoneridge Mountain Resort. Rates in Rockies or in anywhere are quiet fair when in its peak season. We hope that we will have the pleasure of welcoming you back for a future stay. Warmest Regards,

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 24, 2023
Hi Irene! Thank you for taking the time to do a review. We are pleased that you had a 5 star stay with us. Please visit us again in the future! Warm Regards,

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place. Lovely lady at check in made the process very smooth. She had a great sense of humor and a wonderful personality(Not sure of her name, tall long blond hair)
Stayed 3 nights in Oct 2023
Response from Guest Services on Oct 24, 2023
Thank you very much for your review, Jennifer. Thank you for choosing to stay at Stoneridge Mountain Resort and your kind words to our staff. We hope that we will have the pleasure of welcoming you back for a future stay. Warmest Regards,

10/10 Excellent

Hubert, Yarmouth

Liked: Cleanliness, staff & service, property conditions & facilities
Although Expedia canceled the reservation by mistake, the staff at Stoneridge resolved the issue. The type of room we had reserved through Expedia was sold out, so the resort actually upgraded us to a bigger / nicer room for the same initial quote.
Stayed 3 nights in Oct 2023
Response from Guest Services on Oct 24, 2023
Good day Hubert, Thank you so much for the amazing review on your most recent stay with us at the Stoneridge Mountain Resort! We are happy to hear that we managed to exceed all expectations to make your stay that much more memorable! Cannot wait to welcome you back at a future date. Kind regards,

10/10 Excellent

Glenna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful 2BR villa. Lovely views, well appointed, clean and quiet.
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 24, 2023
Thank you very much for your review, Glenn. Thank you for choosing to stay at Stoneridge Mountain Resort. We hope that we will have the pleasure of welcoming you back for a future stay. Warmest Regards,