Ratings based on 710 Verified Reviews

4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Clean hotel, friendly staff, great location.

Posted Feb 16, 2017
I booked this hotel the day before as a Valentine's Day surprise for my partner. Upon arrival it took us less than 5 minutes to check in. The free wi-fi and parking was great. The room was extremely clean, spacious and had a view of the pool and mountains. The bed was comfortable and both the tub and shower were clean and big. Only a 15-20 minute drive to Banff from this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 10, 2017
The room was very clean and had everything you might need for the weekend.
Comment from Hotel Management
Feb 11, 2017 by Anthony, Guest Services, Hotel Management
Dear Guest, We are very happy that you found the suite to be clean and to have everything you needed during your stay in the Canadian Rockies! We sincerely hope you will return to our well-appointed resort soon in the near future! Thank you for your invaluable feedback. In Hospitality, Anthony
5 out of 5
Recommended
for Everyone
by A verified traveler from Winchester UK

Stoneridge Mountain Resort

Posted Feb 3, 2017
Pros: Everything
Cons: Some of their hose keeping staff need a little bit more training. The first part of the week was managed by a Jamaican lady who was first class
Location: Dog sledding in Canmore by 'Howling Dogs' is a must
We were checked into a large 1 bed with den for our duration.The room was roomy and clean and had a great view.
Comment from Hotel Management
Feb 3, 2017 by Anthony, Guest Services, Hotel Management
Hey Mike, Thank you for the full 5 stars! We are very happy that you found almost everything to be satisfactory! Your constructive criticism has been noted and sent to housekeeping; Kesheaka (the Jamaican lady) also appreciates your kind words. Thank you for submitting feedback as we do use it to improve our brand. Please visit us again! In Hospitality, Anthony
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 1, 2017
Underground parking nice, pool and hot tub wonderful. Lovely suite and dvds to borrow are enjoyable. Does not have a restaurant on site in winter.
Comment from Hotel Management
Feb 4, 2017 by Anthony, Guest Services, Hotel Management
Dear Guest, I am happy that you found the parking underground, and the pool area to be satisfactory. I am also very pleased that you enjoyed the accommodations and found our DVD collection to be useful. Unfortunately, we may not have a restaurant in the hotel, but there are more than a dozen with 5 minutes driving distance. Feel free to check them out when you return! In Hospitality Anthony
5 out of 5
Recommended
for Everyone
by A verified traveler from Wisconsin

Posted Jan 20, 2017
Pros: Size, location, comfort, quiet
Cons: Nope:)
Location: Close to everything, need a car however but they have a great heated underground parking facility
Spacious clean condo with all the comforts of home. Loved our stay and will book again at this resort.
Comment from Hotel Management
Feb 1, 2017 by Anthony, Guest Services, Hotel Management
Dear Maia, First and foremost, thank you for your invaluable feedback, as without comments like yours, we would not be able to maintain or improve our brand. I am happy to read that you found the location to be convenient, as we are just a five minute drive from town. If you don't have a car, and need to be transported anywhere in town, there are multiple taxis services available at set rate, as the cars do not use meters. Next time you stay with us, feel free to give one of our guest service agents a call to arrange a taxi to pick you up! If you do not like the idea of taking a taxi, the city's Roam Bus Service is available to take you to Banff, and anywhere in Canmore. There is a bus shelter, only a couple blocks away from us! Nonetheless, I am happy that you found the accommodations to be comfortable (categorizing it in the same bracket as home), and we hope that you will return to us soon! In Hospitality, Anthony
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 18, 2017
It is a very nice place to stay but you could hear traffic at nighy
Comment from Hotel Management
Jan 30, 2017 by Anthony, Guest Services, Hotel Management
Dear Guest, I am very pleased to read that you found the accommodations to be satisfactory, however, disappointed that you were disturbed by the noise from the traffic outside. A quick call to the front desk could have fixed that issue if we had availability. Next time, feel free to alert us so that we can either move you, or place a permanent note on your file that you should never be assigned a suite that faces the road and train lines. We love to make our guests happy, and whatever we can do to accomplish that, we will certainly attempt! Thank you for submitting feedback, and we hope that you will return to us soon! In Hospitality, Anthony
5 out of 5
Recommended
for Everyone
by A verified traveler from edmonton

Beautiful View

Posted Jan 17, 2017
My husband and I recently booked a one bedroom suite for three nights and have absolutely zero complaints. Although we had no complaints about the interior of our first room, we weren't that impressed with the view. We decided we had nothing to lose and decided to call front desk and they immediately moved us to another available room on the fourth floor. We had an amazing view of the mountains plus a spectacular interior. Any staff that we encountered were friendly and accommodating. We would definitely go back.
Comment from Hotel Management
Jan 17, 2017 by Anthony, Guest Services, Hotel Management
Dear S, Thank you for submitting feedback as it pertains to your stay here at our resort! We were happy to move you to a different room that made you feel more comfortable! That is what we are here to do! We try our best to make guests happy which was why your experience was so positive! I am happy to read that you enjoyed the suite on the 4th floor; getting to see part of the Canadian Rockies from your suite is only reasonable if you visit the Canadian Rockies! We sincerely hope that you will return to the resort soon, and thank you again for your invaluable feedback. In Hospitality Anthony
5 out of 5
Recommended
for Everyone
by A verified traveler from calgary

Best in canmore

Posted Jan 9, 2017
Stone ridge consistently offers the nicest accommodations in the area. Really nicely appointed and laid out rooms. We were upgraded to a two bedroom at check in (big thank you!!) by the friendly and efficient front desk staff. Overall made the weekend a nice escape from the city.
Comment from Hotel Management
Jan 9, 2017 by Anthony, Guest Services, Hotel Management
Hey SL, We are very pleased that you have categorized our accommodations to be the nicest! We enjoy making our guests happy and are happy that you enjoyed the upgrade. Getting away from the hustle of the city is indeed welcomed, isn't it? Please come back again SL! We look forward to entertaining you once more. In Hospitality
5 out of 5
Recommended
for Everyone
by A verified traveler from Randolph, NJ

Very nice hotel

Posted Jan 1, 2017
Very nice days at the Stoneridge. We booked a suite with one bedroom. Very nice, spacious and modern apartment. Beautiful living room area with gaz chimney. Only 2 things: the mattress in the adult bedroom and the fact that we had to do the bed for the 3 kids when we arrived! But in general, very happy without stay. Nice staff and the pool and jacuzzi outside were fantastic.
Comment from Hotel Management
Jan 9, 2017 by Anthony, Guest Services, Hotel Management
Dear Sandrine, First of all, I love your picture! It was very kind of you to share this. We are happy that you were pleased with the accommodations! The suites are perfect for families, and we are happy that you found areas like the living room to be satisfactory as well. Our apologies that you found the mattress to be uncomfortable. Did you report this to Front Desk? We would have been more than happy to arrange for a new mattress to be placed in the room or even assign you to a different suite with a mattress more to your liking! We do go above and beyond to make our guests happy! Also, you have the option of requesting your sofa bed to be made up. Next time, please consult our front desk staff so that we can arrange this. Thank you so much for the constructive criticism which we find invaluable in developing our brand. We sincerely hope that you will return to our resort some day! In Hospitality,
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Lovely place!

Posted Jan 1, 2017
We stayed a week at StoneRidge over Christmas 2016. The accommodation is very spacious and has all the modern conveniences you could ask for in a condo. Huge bathrooms, a deck with a gas BBQ, fireplace, great kitchen, washer/dryer. Nice sized pool and hot tub perfect for apres ski with amazing views of the mountains. The staff were wonderful - they are friendly and helpful and put on a special event for the children on Christmas Eve with a visit from Santa and a present. The housekeeping staff was great too and always restocked laundry soap, sponges, fresh tea towels, etc which was more than what most self catering places like this do. Overall a fabulous trip. A few minor points - no shuttle to Banff or Sunshine village so you need to be prepared to drive 20-30 mins to the slopes. Also, hardwood floors which meant we had noisy neighbors above us. Would opt for 4th floor next time. The gym is very basic.
Comment from Hotel Management
Jan 9, 2017 by Anthony, Guest Services, Hotel Management
Dear Denise, Thank you so much for contributing some feedback as it pertained to your stay here. We are very pleased that you found the accommodations to be satisfactory! As I always inform people, our suites are designed to be your home away from home PLUS THE CANADIAN ROCKIES, and all the luxuries you can enjoy by staying here. We are exceedingly happy that your children found the visit from Santa to be a joy in the Christmas season! Tis the season to be jolly - we do not take that phrase lightly in the least! As for our staff, our unofficial motto here at Stoneridge is "Make the guest happy" - this is all we strive to do in all that we do so it is no wonder that you had such pleasant experiences. Putting a smile on someone’s face makes our job complete. Regarding transportation, unfortunately we have no control over the shuttles that run to Sunshine Village Resort. But the Roam Transit here in town will take you to Banff at a small fee. We also have buses that run in Canmore as well! Next time, please feel free to consult our front desk staff about this. We would be more than happy to give you the necessary information. We do have a noise policy here in the hotel which is enforced to protect all of our guests from an inability to relax and enjoy the resort. Did you report this to Front desk? We implore you to do so next time so we can be aware of the issue and take care of this. We sincerely hope you will return to our resort soon! In Hospitality