Very out of bate and dirty.
Posted Jul 28, 2016
Even though our trip was short. We weren't offerd any amenities. The condo suite has stains all over the old carpet. For a place like can more,were all the hotels are full from tourists, then why can't they update things,when they are making money. Check in time is supposed to be 4pm. We checked in at 5 pm and room service was still cleaning our room. Would not recommend anyway he staying at the sunset resort in canmore. Not worth a $500.00 a night stay. Should be shut down.
Comment from Hotel Management
Aug 29, 2016 by Guest Services, Hotel Management
Thank you for responding we appreciate your feedback. Resort amenities are offered to all of our guests in both Sunset Resorts Canmore and Paradise Resort Club. You have 2 resorts for the price of 1 no matter how long you stay. Please enjoy them next time.
All of our units were scheduled for hardwood upgrades this year but unfortunately our contractors couldn't complete them all on time so the remaining few will be done this fall. In the meantime the carpets have been cleaned and we apologize for any inconvenience.
Even though they do their best on certain days of the week during peak times our housekeeping team can be a little backed up. We are sorry if you had to wait as 4pm is their goal.
Canmore was in very high demand this summer which not only stressed our resources but increased the rates. If possible we suggest that you try coming back during the fall or spring seasons. We hope to see you soon!