Clean rooms, helpful, friendly & courteous staff!
Posted Apr 24, 2017
Had a great time in Banff, and the hotel was central to all my activities! I was part of a group there for the weekend, and all the rooms were clean & nicely decorated. All the staff were helpful, friendly, and courteous, not just the front desk staff!. My only complaint about this hotel is that my room was accessible only via stairs from the 2nd level, which I found odd. Because of the layout of the hotel, I had to take 2 different elevators from the underground parkade, and a set of stairs to reach my room. I had a fair bit of luggage with me, due to my reason for being in Banff.