Ratings based on 2,056 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

A modern hotel

Posted Aug 28, 2015
Rooms were large and clean and the beds were very comfortable. Food was OK. Rooms were quiet.
5 out of 5
Recommended
for Everyone
by A verified traveler

Complimentary transport to town.

Posted Aug 28, 2015
Cons: Main bath area was a little small. But having two sink areas was a plus.
Location: Free transportation was always on time. Banff is a nice walking town with lots of restaurants.
We enjoyed the beautiful view from our room and the hotel restaurant. The complimentary transport to town was so easy and appreciated. We would definitely stay at Rimrock again. The location is convenient and the hotel very accommodating.
3 out of 5
by A verified traveler

Old and narrow

Posted Aug 27, 2015
We were required to pay a parking fee, but a parking was really narrow. For the room, it was cold despite of air conditioning, the furniture were unnecessary big and it occupied a lot of spaces of the room. There were dusts on the top of bed side table that indicated it was not well cleaned. I think a usual lodge around here would be better.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Excellent Location

Posted Aug 25, 2015
Pros: Quiet, clean and comfortable.
Cons: Nothing.
Location: Excellent location, 5 minutes to town with free bus running every 15-20 minutes. Less than 5 minute walk to Sulfur Mtn. gondola and Hot springs.
Had a great time at this hotel. Would book again. Hotel staff very friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great views & great food

Posted Aug 24, 2015
We just stayed last week. We had a great room with a beautiful view. We enjoyed the area across from the entrance for food and drinks in the evening. Super close to gondola and Banff springs. Great stay.
5 out of 5
Recommended
for Couples
by A verified traveler

Great place to dip into some luxury in Banff.

Posted Aug 24, 2015
Much better than the Fairmont. Easy walking distance from the sulphur hot springs, the path up Sulfur Mountain and the gondola up.
4 out of 5
Recommended
for Everyone
by A verified traveler from Winnipeg

Nice, clean and friendly

Posted Aug 24, 2015
A very comfortable place to stay in and very friendly staff
2 out of 5
by A verified traveler

It's Banff, this automatically adds one level

Posted Aug 23, 2015
Pros: Location
Cons: Orientation, attitude and service.
Location: Close to the hot springs.
There are many other hotels with better comfort and friendlier staff for a lot less money. This one is way overrated considering the nightly rate. Extremely confusing to reach from one side of the building to the other, too many elevators to switch and remember when trying to find the pools, saunas, back yards and even parking lots. Not enough orientation signs and too much confusion finding places. When paying this kind of money you expect clean carpets (lots of stains here), no standing water when showering (plenty here), better wall insulation (so the neighbors' moaning won't wake you up) and certainly free parking (which is not, you pay quite a bit even for self parking). This hotel does not live up to its expectations.
5 out of 5
Recommended
for Families
by A verified traveler from St. Albert, AB

Nice experience

Posted Aug 21, 2015
Pros: Service, room, area, views
Wonderful location with amazing views. Nice and quiet, but close enough to Banff if you want to spend time there. Great staff...we pulled up after 2 weeks in Okanagan with 3 bikes, 10 cases of wine and a jam packed SUV. Upon check in the staff offered storage of bikes and wine and helped unload. Our belongings were ready for us when we left. Great service. The room was nice and fairly large for a hotel room.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Amazing views, fantastic facilities, super staff

Posted Aug 21, 2015
We had a wonderful time in the Rimrock. The breakfasts were excellent, and we had such a lovely view of the mountains every morning. The hotel staff were very attentive during our stay. The rooms were big and spacious, most offering great views. Gym and pool facilities were great. This hotel is the perfect spot for preparation, and recovery for pre and post Banff activities. We had a wonderful stay and would highly recommend this hotel.