Beautiful hotel in Banff
Posted Dec 22, 2016
We stayed in this hotel over 10 years ago, and we really loved it. The rooms are starting to show their age, but we noticed that they were renovating, so that is likely to improve. Our room was a little tired looking and there was a little bit of mildew in the bathroom. Overall, though, the facilities and common areas are beautiful, and we had fantastic views. We went during Christmas season, and the decor was very tasteful and beautiful.
Service was pretty good. However, when we first arrived we had drinks and lunch at the Larkspur. The fireplace and views were spectacular. The service was lacking and our server was not very friendly. After he brought us our first round of drinks, he disappeared. Perhaps, it was a shift change. We never had anyone check on us after we received our food. My husband went to the bar to get our drinks, and then service picked up a little bit. We also had room service, and food and service was great. Overall, a very nice hotel and experience with some opportunities for improvement.