Ratings based on 2,241 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful winter getaway

Posted Feb 1, 2016
Pros: So relaxing and luxurious
Location: The proximity of the hot springs and the townsite are wonderful! So much to do and see and it wasn't extraordinarily expensive
My fiance and I came for a staycation to celebrate our anniversary and it was fabulous!
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel!

Posted Jan 26, 2016
I had the best experience at this hotel than I've ever had
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 25, 2016
We were first put in a handicap accessible room that didn't have a bath-tub. When we did manage to get a new room the hotel lost the remainder of our booking. Other than these specific circumstances we enjoyed our stay at the Rimrock.
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary, AB

Walking distance to hot springs

Posted Jan 25, 2016
Room safe didn't work but remedied very promptly. Staff very responsive and friendly.
4 out of 5
Recommended
for Everyone
by A verified traveler from Edmonton, AB

Nice, but overpriced for what you get.

Posted Jan 25, 2016
The hotel and staff are very nice, but the room doesn't seem worth the large price. I've stayed at significantly cheaper hotels with way better rooms.
4 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Nice hotel, could have been a bit better

Posted Jan 25, 2016
Pros: Good location, close to the hot springs.
Cons: Update and repair shower!
We have stayed here before and always been happy. However this time i have a few grievances. - The shower head was horrible, it looked like it was a $5 plastic 20 year old head and couldn't be adjusted. - The shower facet was loose and not properly secured to the wall so when you tried to turn the shower on you were afraid of ripping it off the wall. - We had a hotel staff member walk right into our room without knocking or anything. Other then the above, we enjoyed our stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Saskatchewan

Location, location, location?

Posted Jan 25, 2016
Pros: Room comfort was fantastic - quiet, clean, comfortable with superb room service. The staff are the best! Super friendly, efficient and cute, too.
Cons: Give each guest a 3D map on arrival, as finding your way around can be a bit tricky. Guests need a safe way to walk to town; the road is dangerous.
Location: Banff is skiing, either downhill or cross country. There is a host of fun things to do for every level of activity. Even the shopping excels.
The views are the best in Banff. The place is lovely, Exercise room and pool are great. Lounge by front lobby is lovely - the views are killer! My first stay, and I was fairly impressed. But it's a bit of a trip to get there; we walked to town on the road and got slimed by slush from the road.
3 out of 5
by A verified traveler

Cool location, but not worth the money

Posted Jan 23, 2016
It wasn't really as special as I thought it would be. The fitness opportunities, the pool and saunas were the best part. The view from the room was just okay, unless you stay higher up. The close proximity to the gondola and the Upper Hot Springs was pretty great. Just seemed overpriced.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful view

Posted Jan 18, 2016
We enjoyed our stay. The staff was very helpful. The room was clean and comfortable. We had a great view from our room of the mountains. The hotel is in a great location right by the hot springs and gondola. It's also not right in town so it's much quieter and relaxing. Our kids loved the pool, and the facilities were clean.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 15, 2016
Wonderful stay! A couple small errors were made with our order at one of the lounges and they did everything in their power to correct and make up for this error! Great staff! Beautiful hotel!