Terrace/patio

Reviews of DoublePool Villas by Banyan Tree

DoublePool Villas by Banyan Tree
33,33/27 Moo 4, Srisoonthorn Road, Choeng Thale, Phuket

Reviews

9.4

Exceptional

Rating 10 - Excellent. 40 out of 50 reviews" "
Rating 8 - Good. 5 out of 50 reviews" "
Rating 6 - Okay. 4 out of 50 reviews" "
Rating 4 - Poor. 0 out of 50 reviews" "
Rating 2 - Terrible. 1 out of 50 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort, with wonderful service from the staff, and the villas are exceptional - you can lose yourself in them forever! I'll be back here. The differentiator, in my view, is the amazing service.
Stayed 4 nights in Aug 2019
Response from Sriram Kailasam on Dec 2, 2019
Thank you for your 5-star rating highlighting the wonderful service and associates as well as the exceptional villas! We can't wait to welcome you back!

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The pool was not clean. The jacuzzi was not working properly.
Stayed 3 nights in Oct 2019
Response from Sriram Kailasam on Nov 4, 2019
Thank you for your feedback, we believe these challenges have now been ironed out.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, property conditions & facilities
I was a relaxing place and all the things even food can order for room service so we not need rush for the time special for breakfast. And the private pool was so amazing. We love this villa so much.
Stayed 5 nights in Sep 2019
Response from Sriram Kailasam on Sep 30, 2019
Thank you for your 5 out of 5 review highlighting the relaxing atmosphere and amazing private pool! We hope to welcome you back in the near future!

10/10 Excellent

Ashley, Dallas

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property!!! The food was excellent. It was nice and quiet and our butler Jay went above and beyond. This is the only Villa I will stay in when I return.
Stayed 5 nights in Sep 2019
Response from Sriram Kailasam on Sep 30, 2019
Dear Ashley, Thank you for taking the time to review us as highlighting th excellent food as well as Jay! We can't wait to welcome you back to Banyan Tree Phuket!

10/10 Excellent

CF, New Zealand

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent 5 wonderful nights in a 1 bedroom DoublePool Villa and we were simply WOWed! Where to start, our very gracious hosts, Bin (and Yaya on her days off), really made us feel welcomed and at home and nothing was too much trouble. The room has so many great amenities and unexpected treats like ice cream and cones, well stocked toiletries bags, different nightly turn down treats, 2 coffee machines, the list goes on. One very special extra is the sign at the front of our villa, displaying our name, never had that anywhere before. The pool is huge, the outlook so serene, can't help but relax. Ate 4 nights in 2 restaurants that were open, fabulous food and amazing service. Special thank you to Bee, who looked after us so well and organised a local dining experience for us, complete with complimentary pickup/drop off. The breakfast buffet is exceptional. So much variety, such good food, kept us going until dinner time! Everyone we have encountered in this resort is so full of smiles and so helpful, made us feel very special. Hope to return one day, with our daughter!
Stayed 5 nights in Aug 2019
Response from Sriram Kailasam on Sep 30, 2019
Dear CF! We are delighted to read such a wonderful review after your recent stay! Thank you for taking the time and highlighting Bin & Yaya as well as the amenities, turn down gifts, huge pool and serene atmosphere! The smiles are all eagerly waiting for your return!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good get away
Nice property and ever trying staff to please. Room for improvement - language (English) and better training focusing on guest services. This is in a good way as the staff is ever trying to do their best but at times is experience / training. Example - etiquette for fine dining, meaning of surprise dinner/ cake minor stuff.. as whole lovely place.
Stayed 2 nights in Jul 2019
Response from Sriram Kailasam on Dec 24, 2019
Thank you for sharing your 10 out of 10 review highlighting the property and associates! We hope to welcome you back in the near future

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best luxury stay in Phuket
We traveled as a big group of 14 people to Phuket and am glad we decided to stay at the DoublePool The entire experience right from check-in to checkout was out of the world We had 3 villas (one of them their biggest a 3 room Villa) The Villas are big, beautiful and gorgeous. The infinity pool is just awesome. Kids really enjoyed their time there. Seperate Media room was a great idea we spent a lot of time there. The master bedroom surrounded by a water body was right out of a James bond movie , we later found James bond Pierce brosnen did say in the same villa :-) The villa also had a seperate dining area where we had few lunches and on the last day they even organised a barbeque which was super tasty. The staff is very kind curtuous and each villa is assigned a Host who in our case did everything possible to make our stay happy and comfortable Our hosts Jay , Joy, Sonya & Tony at the reception need special mention. We are for sure coming back and highly recommend this place to one and all
Stayed 3 nights in Jul 2019
Response from Sriram Kailasam on Dec 24, 2019
Dear Vishal! We highly appreciate your review and we are all looking forward to welcoming you and your friends back to DoublePool Villas!

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool spot
Cool spot. Great service. Room is not 13,000 square feet tho.
Stayed 1 night in Sep 2018
Response from Sriram Kailasam on Dec 24, 2019
Dear Douglas, Thank you for taking the time to rate us! 13'000 sqft is the total area including villa, pool and gardens.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Banyan Tree - Double Pool Villa
The Double Pool Villa was Amazingly spaces. Main pool was long and wide enough to have a good swim. it also had a Juzcuzzi for relaxing. The room we stayed in had a good view over looking the golf course. All the double pool villas was detached and very private and had your own name associated with the Villa that you was staying. We booked an in-villa BBQ. The food was tasty with great service. You had you own chef and a waiter to serve you. Bayan also provide bikes so that you can ride around the resort. Overall it was a great relaxing place to stay.
Stayed 2 nights in Oct 2017

10/10 Excellent

Jim, ayrshire, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private downtime in a top quality resort
Quality from start to finish Great attentive and personalised service Staff couldn't do enough for us Everything we'd hoped for Hope to get back in the near future
Stayed 4 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very memorable stay. Will choose this hotel again.
Stayed 5 nights in Jul 2017
Response from Sriram Kailasam - General Manager on Aug 1, 2017
Dear Valued Guest, I am so happy to see your review and I am thrilled to find that your recent stay at Banyan Tree Phuket gave you the desire to return! Thank you for allowing us to be at your service. Look forward the pleasure of being your host time and time again. Sincerely, Sriram Kailasam General Manager

10/10 Excellent

Hellmut, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic view and a generously large villa.
The villa is very large and open and very much full of light. You can push the huge glass doors in the living room completely to the side so the whole living room experience can become an outdoor experience. Very nice if you are lucky as I was and have good weather. Bedroom and bathroom are also very large and very well done. The view is over a lake large enough to give complete privacy. I had a freshly flown in Dover sole al meunière which was excellent. No complains, a very relaxing environment and excellent service from my Villa host AU. Thank you.
Response from Sriram Kailasam - General Manager on Jun 14, 2016
Dear Hellmut, Greetings from Banyan Tree Phuket! I am delighted to hear that you had such an enjoyable stay and I am glad to see that the design of our private pool villa allowed you to immerse yourself in nature while the glorious weather doubled your joy. Thanks for taking the time to recognize Khun Au and her outstanding job as your personal Villa Host. We have gladly conveyed your kind remarks to her and the team. We all hope to have the pleasure of welcoming you back to this Sanctuary for the Senses. Sincerely, Sriram Kailasam General Manager

10/10 Excellent

katherine, Canberra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible Honeymoon
Absolutely wonderful! Villa was perfect, swimming pool was lovely and private. Patty, our villa hostess was a delight, always available if we needed anything. Highly recommended.
Response from Sriram Kailasam - General Manager on Apr 29, 2016
Dear katherine, We indeed appreciate you choosing Banyan Tree Phuket as your romantic getaway. It is fantastic that everything lived up to your expectations. I have personally passed on your kind compliments to Khun Patty for her professionalism. I am proud to say that our Villa Hosts team consistently performs outstandingly and this kind of personalized service does add a bonus to our guest’s stay. Hopefully, we will have the honor to celebrate your anniversary and future milestones at Banyan Tree Phuket. All the best. Sincerely, Sriram Kailasam General Manager

10/10 Excellent

Serge, Houston TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Awesome, spacious villa with huge private grounds containing a pool, jacuzzi, a sala and a terrace with table/chairs/parasol and 2 large sunbathing beds on each side of the pool. Bedroom "floating" on the second pool, large bathroom and living room with TV/DVD on the other side of the villa. Simply awesome. Butler service (called villa host) is very personalized and very different than what I have experienced at other hotels with this kind of service. Our host, Khun Au, just made our stay much more enjoyable and brought a soul to the hotel. There are 3 sections in the hotel. The double pool villas (the most exclusive part of the hotel) are 5 minutes bike ride from the main lobby. The hotel pool is very large and has swim up bar. The spa is nice but less impressive than what we were expecting. The restaurants are great and the breakfast simply awesome. Finally the beach, also a 5min bike ride is great, beach service is very good just missing a hotel bar, but there are other bars/restaurants nearby. And when we got bored of the 3 restaurants of the hotel, we took the free shuttle to the other properties in the Laguna resort the hotel belongs to to try their restaurant and could still do room charge. Basically, my wallet was in the safe from day 1 until we left almost. We ventured twice outside the Laguna resort, once to try the Dedos restaurant in the little village adjacent to the resort and another time to visit Phuket town, 30 min away.
View of the villa from the private grounds
Response from Sriram Kailasam - General Manager on Dec 4, 2015
Dear Serge, Thank you once again for posting another delightful review. It is very kind of you to share how you enjoyed the stay with details. Khun Au and all of us truly felt honored to have been at your service. We are pleased to hear of your memorable holiday. Hope that our DoublePool Villa will welcome another opportunity to host you. Cordially, Sriram Kailasam General Manager

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Banyan tree in Phuket is slipping
This is my second time to stay in a double pool Vila by Banyantree. The first time was amazing, however this time around was not at all for the following reasons: 1-If the hotel is shutting down main facilities,as main lobby, restaurants and theme events that goes without, it should shut down period.Having guests to stay with them under these circumstances is not Faid got guests who planned and came from great distances for the experience . 2-The bed mattress is rundown,sheets were ragged and torn, you would not expect this even from a 2 star facility. The bed itself with its big wooden ledge is not comfortable at all. 3-Pest control had difficulty controlling wasps taking over the Vila entrance, in two occasions we were locked in the bedroom rather than staying out. 4-Frequent visits inside the room from Water Monitor lizard was not particularly pleasant either.
Water Mpnitor
Response from Sriram Kailasam - General Manager on Aug 8, 2015
Dear Valued Guest, I am thrilled to learn that your earlier stay convinced you to come back to our signature Double Pool Villas, when in fact this second stay has let you down, and we are sorry to hear off that. It is true that some units of the resorts are in pause of service, we are nevertheless confident, considering it overall that still we are capable of serving our guests a pleasant experience of Banyan Tree Phuket, those essential elements such as Spa, Swimming Pools, Gym, Western/Seafood/Thai/Japanese restaurants, Bar, Beach services etc. remain available. Since April when the renovation began, the flow of fabulous feedback and gracious reviews from our guests continue. I am sorry that the condition of furniture did not made you feel as comfortable as your last stay, as we are able to locate the villa you just stayed in, the details you have kindly given will be really helpful for our team to examine for improvement. Nonetheless, the “torn fabric” you mentioned were actually the open edge for the filling of duvet. I am sorry if the team did not better explain it to you. I have also checked with your personal Villa Host regarding the pests, and we can assure you that they were general insects you saw at the villa entrance during the rain. I apologize for the inconvenience caused. Since each of Double Pool Villa connects to the lagoon, monitor lizards can be occasionally seen, I am glad that your personal Villa Host and our Security team rushed there to offered you assistance. Again I am sorry that this recent holiday could not compare to your previous visit and truly hope you will give us a chance to redeem ourselves. With my best regards, Sriram Kailasam General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at the Doublepool Villas
Stayed at the Doublepool Villas in early December for a week of rest and chill out. Having read all the trip advisor reviews, we had high expectations - am pleased to say we were not disappointed in anyway. Villas are HUGE! Exquisitely appointed, and an absolute delight to stay in. A special mention must go to the French Vietnamese restaurant, Tre. We went on the last night of our trip - wish we'd gone earlier. Wonderful food and atmosphere. Guests need to be aware that the villas are not really walking distance from reception and bars/restaurants - not a problem because a golf buggy is provided whenever you need a lift, and bikes are available for use throughout your stay (if you can cope with cycling in the heat!). Would return without any hesitation - just need to start saving.
Response from Jerry on May 16, 2015
Dear Valued Guest, I am so glad you decided to visit us for the first time following the online reviews of tremendous stories of great impressions towards Banyan Tree Phuket. This resort is an incredible escape, a place for rejuvenation of your body, mind and soul. We are proud that we managed to offer you what you had come to expect. The Villa and restaurants, especially our French-Vietnamese themed Tre located by the luxurious DoublePool Villas, offer our visitors the sense of romance and intimacy. We are elated to hear that you are already preparing to return, we would like to assure that you will definitely have a terrific experience no less than what you just had. Cordially, Sriram Kailasam General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible
The whole Banyan Tree resort is beautiful - however the Double Pool Villas are their top end dwellings and they do not disappoint. The Villa is incredible, the pool at the back is the largest private pool I have had, and the rest of the villa doesn't disappoint either. Would definitely recommend this hotel - perfect for a romantic getaway or a honeymoon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Kurt, Hoboken, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing private slice of paradise
The double pool villa was absolutely amazing. It was very private, luxurious, and breath taking. It's by far the best "hotel" I've ever stayed at. The only minor complaint is that it might be *too* private, so you feel a bit isolated. However, I'd encourage you to skip the room service and instead check out either the beach restaurants or some of the restaurants in town that provide free roundtrip transportation (Siam Supper club was our favorite).

10/10 Excellent

Yamaha, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious villa
The villa is very spacious and the facilities are well maintained. Only improvement may be to clean the kitchen outside the entrance as obviously the trash after cleaning up the villa was dumped there although temporarily, it gives quite unpleasant smell when we walked through the entrance.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best experience!!
I've been to many hotels and resorts around the world, and Double Pool Villas by Banyan Tree was the best pool villa I've been to!! Everything was just perfect and I and my husband had the best vacation. Also there's a personal assistant who gives you a cell phone and he comes right away when you call. I know it is a bit pricy, but it definitely worth it!!

10/10 Excellent

MASAKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
静かにのんびり過ごせて、リラックス出来ました。朝食も専用のレストランで、池を眺めながらゆったり取る事が出来ました。スタッフもとても感じ良く快適でした。
Stayed 5 nights in Dec 2019
Response from Sriram Kailasam on Dec 24, 2019
당신의 경험을 주셔서 감사합니다

2/10 Terrible

Verified traveler

Stayed 3 nights in Aug 2019
Response from Sriram Kailasam on Dec 3, 2019
Thank you for your feedback, we would like to better understand the challenges faced during your stay, please do email us.

8/10 Good

ka fung susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Sriram Kailasam on Oct 11, 2019
Dear ka fung susan, Thank you for reviewing Banyan Tree Phuket!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Sriram Kailasam on Sep 30, 2019
Thank you for your 5 out of 5 review! We look forward to welcoming you back to Banyan Tree Phuket!

10/10 Excellent

MONG YING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019
Response from Sriram Kailasam on Sep 30, 2019
Dear Mong Ying, Thank you for your 10 out of 10 review! We look forward to welcoming you back to Banyan Tree Phuket!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
スタッフの気配りがよく、施設は古いながらもメンテナンスがしっかりしてあった。
Stayed 3 nights in Aug 2019
Response from Sriram Kailasam on Oct 5, 2019
Thank you for rating us 5 out of 5!

10/10 Excellent

Nobuaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
何度でも行きたい!!最高!!
昨年滞在し、とても気に入ったので、今年も5泊のんびりと滞在しました。 ダブルプールヴィラならではの広いお部屋、解放感のあるラグーン面した広いプール、庭にはいろんな種類の鳥がやってきて、ラグーンを眺めていて飽きません。朝食はルームサービスで好きなものを好きなだけ、プールで泳いで、のんびりして、昼すぎにはアイスクリームサービルも。ヴィラにずっとこもって、贅沢な時間を過ごせました。 ヴィラには専任のバトラーさんもいて、お世話になりました。また、日本人スタッフのミクさんもいて、心強かった。ミクさん、ミスターMAXありがとうございました。 プーケットではほかのホテルにも滞在したことありますが、やはり、ここが一番。また戻ってきたいです!!
Stayed 5 nights in Aug 2019
Response from Sriram Kailasam on Oct 5, 2019
We highly appreciate your 10 out of 10 rating and detailed description. We hope to welcome you back in the near future!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Sriram Kailasam on Dec 24, 2019
Thank you for your 5 star rating!

6/10 Okay

Hoi Hin

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jul 2019
Response from Sriram Kailasam on Dec 24, 2019
Thank you for rating us!

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Mar 2019
Response from Sriram Kailasam on Dec 24, 2019
Thank you for your 5 star rating!

10/10 Excellent

Nobuaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ダブルプールヴィラ最高!!
ダブルプールヴィラに4泊しました。ラグーンに面した解放感のあるプールは最高によかったです。 以前に宿泊したプールヴィラも素敵でしたが、こちらはオープンエリアなのでとても解放感があり、自然を身近に感じられ、ヴィラのプールで一日中泳いでいましたが、全然飽きることがなかったです。朝食は、ヴィラのインルームダイニングで好きなものをオーダーできます。午後にはアイスクリーム(日替わりのフレーバーでどれもおいしかった)を届けてくれます。サンセットのインルームBBQもおすすめです。 ヴィラから一歩もでなくても素敵な時間が過ごせます! また、お部屋担当のバトラーさんがついてくれるのと、日本人のスタッフの方もいるので、とても安心で快適でした。Mr.M、MIKUさん ありがとうございました! また滞在したいと思います。
Stayed 5 nights in Aug 2018
Response from Sriram Kailasam on Dec 24, 2019
Thank you for your wonderful review highlighting Miku!

10/10 Excellent

takaou, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
至福の時間でした
プーケット、サムイ含めて複数回タイのビーチリゾートに旅行してますが、1番よかったです。施設、ヴィラもそうですが、バトラーのニムさんのホスピタリティも最高でした。ランクアップいただいて部屋は使いきれなかったですが、どの部屋も手入れが行き届いており素晴らしかったです。
Stayed 2 nights in Jul 2018

10/10 Excellent

Suho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
반얀트리 푸켓 더블풀빌라 그립다
가족여행으로 아주 좋습니다. 풀이 대박이에요. 골프치기도 편하고, 서비스도 좋습니다. 아침을 빌라에서 먹을수 있다는개 정말 좋았어요
Stayed 5 nights in Jul 2018

10/10 Excellent

yvonne, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant
Everything in hotel very awesome. But just restaurant the service need to improve only.
Stayed 2 nights in Oct 2017
Response from Sriram Kailasam - General Manager on Nov 6, 2017
Dear yvonne, We are thankful to receive the high marks for your satisfactory stay with us. Our Food and Beverage team has taken note of your feedback with gratitude and we would appreciate any specifics you might want to share. Thank you for choosing Banyan Tree Phuket, we look forward to serving you better. Sincerely, Sriram Kailasam General Manager

10/10 Excellent

Lawrence, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常好的體驗
Villa很大,泳池面向湖很漂亮,員工服務亦非當體貼,在viia入面也算沒什麼蚊蟲的問題。雖然villa有些地方有點舊,但整體仍是非常好的。
Stayed 3 nights in Sep 2017

10/10 Excellent

tony, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service with tailor made experience. Good food from water ciurt and breakfast is amazing. Definitely will come back next time and recommended to others
Stayed 4 nights in Aug 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ラグーンの畔に建つ限られたVilla
4度目の滞在から戻りました。 毎回感じる事ですが、『welcome back』の気持ちが強く、思わず『l'm Home!』と応えてしまいますw 好きなものをたっぷり用意して下さったり、メニューに無いイブニングカクテルも作ってくれたり、ゲストをもてなす気持ちに溢れています。『I'll be back』と言うよりは『I'm going』と言いたくなるホテル。 欠点と言えば以前はVillaが広過ぎてベッドルームまでWi-Fiが届かなかったと思いますが、今回はサラまで届いて助かりましたw
大好きなマンゴーが山盛り
夜のヴィラ
イブニングカクテル
Response from Sriram Kailasam - General Manager on Mar 30, 2017
Dear Valued Guest, It is indeed a privilege to have always been your preferred destination. DoublePool Villas have been long known for the personalized service provided by our dedicated personal Villa Hosts. It is great to know that once again we were able to create for you fond memories to bring back home. Your invaluable trust in our hospitality is highly appreciated and we hope to be your home away from home for many more years to come. Sincerely, Sriram Kailasam General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
本当に最高なホテルです☆
毎年宿泊させていただいてる大好きなホテルです☆ ホテルの雰囲気はもちろんスタッフさん皆さんが凄く優しくて常に気遣ってくれ本当に最高のホテルです☆
Response from Sriram Kailasam - General Manager on Oct 19, 2018
Dear Valued Guest, Your continued patronage and your trust in Banyan Tree Phuket are noted with great appreciation. We are delighted to hear from you about the great experiences that made you return year after year whether it is our impeccable service or our extremely private and relaxing atmosphere. Thank you very much for sparing your time to write about us. We are honored to be your top choice and we look forward to being at your service again in the near future. Sincerely, Sriram Kailasam General Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extreme luxe, dicht bij het strand
Erg mooie villa met luxe uitstraling en enorm Infinity pool. Vriendelijk en gastvrij en 24/7 paraat voor gasten. Eten erg goed met veel mogelijkheden. Privé butler met eigen keuken voorziening bij de villa werkt erg prettig. Snelle dienstverlening, redelijk proactief en oplossingsgericht. Veel privacy en je hebt het idee dat je je alleen waant in het resort. Lobby erg rommelig en Housekeeping laat soms de wensen over.
Response from Sriram Kailasam - General Manager on Jul 14, 2016
Dear John, Thank you for your preference in choosing our DoublePool Villas. It is delightful to note that our Villa Host has seamlessly exhibited highest standards of service and personalized your experience. I am glad that the place gave you a sense of peaceful isolation. Thank you once more for sharing an unforgettable experience with us. When you travel to Phuket, we hope to be at your service again. Sincerely, Sriram Kailasam General Manager

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高のコストパフォーマンス
アマン、セントレジスなど色々なビーチリゾートの高級ホテルに宿泊して来ましたが、過去最高のコストパフォーマンスのホテルでした。(雨季入り直後のGWに行ったのでその期間が特別安かったのであれば申し訳ないです。) このホテルのヴィラはゴルフ場、池、林に接しており海には面していないのでオーシャンビューに拘らない方であれば本当に最高だと思います。 プライベートビーチへはヴィラからバギーで送ってもらうのですが、このビーチが完全なサンディービーチで石ころ一つないのも最高でした。プーケットのビーチはリーフや石ころがあるビーチが多いのですが、ここのプライベートビーチは目の細かいパウダーサンドのビーチで本当に素晴らしかったです。
Response from Sriram Kailasam - General Manager on Jun 10, 2016
Dear Jack, Thank you for giving us an honor to host you recently and for leaving us with perfect scores. Your valuable time to share thoughts and opinions are truly appreciated. Thank you for your constructive comments. Despite pool cleaning service on daily basis, the villa and pool areas are surrounded by trees and leaves which fall often especially in rainy season. Nevertheless, we are willing to re-clean it for you whenever you request. We hope to have an opportunity to offer you an enjoyable experience time and time again. Sincerely, Sriram Kailasam General Manager

8/10 Good

perfect, seoul, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친절하고 편안하게 보냈어요
빠통에 있는 호텔에 있다오니 직원들이 참 친절하다 느껴졌어요 하지만 한국어하는 직원이 없어서 살짝 불편한 감은 있었네요 그리고 아무래도 야외에 노출이 되어있어서 도마뱀이 좀..ㅠㅠ 무서웠구요 그러나 모기는 생각보다 없었어요~ 풀빌라 물도 깨끗했구요 다만 침실쪽에 있는 물은 지저분했어요 침대도 엄청 편안했고 불편한 점은 딱히 없었네요 하지만 바틀러가 호텔에 대해서 충분이 설명해주지 않는거 같아서 좀 그랬네요 모르면 이용을 못하는????? 팁은 다 줬는데 ㅡ.ㅡ;;;; 그건 좀 아쉬웠어요
Response from Sriram Kailasam - General Manager on Jun 2, 2016
Dear perfect, Thank you very much for being our guest recently. Moreover, your precious time to provide us with this insightful and informative feedback is appreciated. I am glad to note about comfort and convenience you received at our DoublePool Villas. Even so, I am sorry that despite your generous rating, your stay has not been totally pleasurable. Our Villa Hosts will strive to be more informative. Being in tropics, mosquitos and insects are inevitable but, please rest assured that we do take every steps possible in order to mitigate the disturbance. Thank you for your review again. We are hopeful that in the future you will allow us to offer you a better experience. Sincerely, Sriram Kailasam General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
리조트 후기
친절하고 주변환경도 좋았습니다.
Response from Jerry on Jan 2, 2016
Dear Valued Guest, We are grateful for your lovely review. Thank you very much for sharing your experience on Hotels.com web page. I am happy to see that the ambience and all the touches made you feel that this place is a Sanctuary for the Senses. It would be our pleasure to host you again in the near future. With my best regards, Sriram Kailasam General Manager

10/10 Excellent

YOSHITAKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
バンヤンツリーのホスピタリティに癒されて。
雨季の安い期間に憧れのバンヤンツリー、それもダブルプールヴィラに2泊しました。 夜は雨が降りましたが、全日日中はほぼ晴れか曇り。良い滞在となりました。 新設のヴィラだけあって、室内に関してはこれ以上ないものでした。 色々なヴィラがありますが、恐らくここはMAXレベルでしょう。広すぎてリビングからクローゼットまでが遠すぎて不満なくらい(笑) そして何より素晴らしいのはやはりバンヤンツリーのホスピタリティでした。 こればかりは泊まってみないとわからないと思うのですが、一つ一つの対応、こちらへの気遣い(頼んだことを何個か忘れてしまうのはタイ人のご愛嬌か)、完璧なインヴィラダイニングなどなど。 そしてバンヤンスパ。 至福の時間を過ごさせていただきました。 普段はとても高額なリゾートですので、また雨季の安い時期に行きたいです。
Response from Jerry on Dec 19, 2015
Dear YOSHITAKA, Thank you very much for being our guest. While the grand construction and the sense of space of DoublePool Villa surprised you, I am thrilled to learn that the best memory about your stay was the true hospitality we have delivered. We constantly launch interesting offerings and you can get update from our Reservation Team or our website. We hope to see you soon! Sincerely Sriram Kailasam General Manager

6/10 Okay

Bum Hee, South Korea

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice hotel, but unpleasant service
My family was satisfied with the condition of our room, facilities, and etc. However, the level of service that we were provided during our stay was very unsatisfactory to the point where we had to feel unpleasant at times. The servers did not seem to be readily available at the breakfast buffet. Moreover, our butler was constantly late to our appointments. Especially, on our departure date, our butler did not even stay to make sure that our airport limo showed up. The low level of service that we were provided at the hotel make us feel reluctant to visit again. We are quite disappointed.
Response from Jerry on Aug 29, 2015
Dear Bum Hee, I am not surprised that the DoublePool Villa delighted you, but on the contrary, the point you have shared about our service really made me surprised and disappointed as that was obviously below par and uncommon considering our constant performance. I truly regret that you have encountered such disappointment. Our villa hosts are often time considered “a good buddy” who pay attention to guest stay from top to bottom. Myself and our DoublePool Villa manager are really concerned with your feedback and seriously conducting an investigation. We hope you will accept our sincere apologies, also for the unpleasant breakfast experience. I will make sure all respective departments will look into the issues and take action for improvement. Thank you very much for your feedback. Sincerely, Sriram Kailasam General Manager

8/10 Good

YEONJI, 서울

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
최고의 풀빌라, 최악의 서비스!!
반얀트리 푸켓 중 더블풀빌라...무슨 말이 필요한가요? 정말 좋은 최고의 풀빌라입니다. 개인수영장은 정말 커다랗고, 드리워진 나무그늘과 뷰의 조화가 천국에 와 있는 것 같습니다. 룸 구성과 인테리어도 최고로 훌륭하고, 쾌적함과 안락함은 더할 나위가 없습니다. 하지만, 제가 겪어본 최악의 서비스가 모든걸 망쳤네요. 체크인 시 9개월 아기와 더운 푸켓날씨 속에서 30분 기다려야 했고, 버기가 안와서 또 10분을 기다렸습니다. 룸서비스를 3번 시켜먹었는데, 3번 모두 20분내로 온다고 해놓고 1시간이 훨씬 넘어 도착했습니다. 덕분에 음식은 다 식고 쉐이크는 다 녹았어요. 담당 버틀러가 7시에 퇴근해버려서 그 전에 모든 볼 일을 끝내야 했고, 체크아웃을 도와주기로 했던 새로운 버틀러는 약속시간에 나타나지도 않고, 연락도 없고.. 결국 따로 버기를 불러 체크아웃 했습니다. 가장 가관인건, 쓰지도 않았던 바스가운과 비치백을 가져갔다며 돈을 내라질 않나, 먹지도 않은 미니바 음료값을 잔뜩 청구하질 않나...깜짝 놀라 따지자 확인하고 취소하는데에 30분 이상 소요되었고 결국 비행기 시간에 늦어 허둥지둥 놓칠 뻔 했습니다. 지금까지 겪은 중 최고의 시설, 그리고 최악의 서비스였습니다. 하지만, 또 갈 것 같네요. 가격은 비싸지만 그 아름다운 빌라를 잊을 수 없을 것 같아요.
Response from Jerry on Dec 5, 2015
Dear YEONJI, Thank you very much for your review, hopefully it is not too late for us to reply. It gave us pleasure to hear that you were impressed by the beauty, comfort and the relaxing environment of the resort but, I am truly sorry to read that our service was not what encouraged you to give us the high rating. In relation to your arrival experience, it must be inconvenient to wait for a room when you travel with a baby, however it was a pity that we were not informed of your preference and did not receive your flight details, expected arrival time or advanced request for early check in, otherwise we could have surely offered you a smooth and more pleasant arrival experience. Nevertheless, I am glad that we managed to get the villa ready for you and your family prior to our check in time. Typically, Villa Host will be the same person to look after our guests throughout the stay but when the associate is off duty, the colleagues will be seconded to your personalized service as we communicate among the team. I do apologize that we have fallen short in this area. Moreover, it is disappointing to note that your departure was not seamless, I have shared your feedback with all concerned to ensure consistently attentive service from arrival to departure. Regarding In Villa Dining, typically, our standard is 30 minutes for breakfast and 45 – 60 minutes for main meals. Given that we had temporarily relocated our services, it might have taken longer than expected. We are sorry for that and our F&B team have been briefed on your feedback. All in all, we are grateful for your visit and we truly appreciate your candid review. I am pleased to note that we will be your preferred destination again, your next stay will be a great opportunity for us to serve you better as we have learned from your feedback. Please reach out to me directly as I wish to personally take care of you. Sincerely, Sriram Kailasam General Manager

10/10 Excellent

igaちゃん, 東京都

Liked: Cleanliness, staff & service, room comfort
何度来ても素晴らしい
3度目の滞在です。ここを選ぶ最大の理由はVILLA HOSTたちのホスピタリティではないでしょうか? マニュアルだけではできないパーソナルサービス。何方が担当になっても満足できるとおもいます。 もちろんVILLAはとても素敵で使いやすく、寧ろ広すぎるよ‼って思います。 シャワー、バスタブの水圧も強くストレスフリーです。 強いて言えば南国特有のヤモリがダメな方は厳しいかもしれません。(全く攻撃的ではありませんよ) リビングがフルオープンなので普通に入ってきます。ガラスの壁があるお部屋もあります。 でも、解放感は違います。シーリングファンだけで快適に過ごせます。

10/10 Excellent

Franklin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

madam TOMOKO, 東京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
VILLAから出たくなくなる
 2度目の滞在です。2泊ととても短かったのですが充分満喫しました。  専任のVilla hostおよびスタッフ全員とてもHospitalityにあふれています。前回の滞在が余りに快適だったので、帰国後すぐに予約をしました。今回は、ひとりということもありワンベットルームでした。#913は初期に建てられたVillaとのことで、前回の#904のように大きなリビングに空調がなく、スライドガラスもなかったので外の音がダイレクトに聞こえていました。(Buggyの音など) 夜になるとカエルの合唱が聞こえ、朝は鳥の囀りが聞こえます。ただ、ベッドルームは完全に遮断されているので、睡眠に支障はありませんでした。これだけオープンな割に蚊の被害にほとんど合わなかったので、コメントを寄せられている方々とは時期が違うのかもしれません。Villaからの眺めはDoublePool Villas のロビーとTré が対面にありますが、ロビーはほぼ使用しておらず、Tréは夜からの営業なので全く気になりませんでした。それより、Lagoonが鏡のようにVillaを写していて神秘的です。  また、サービスという点では文句の付けようがありません。何か不満材料はないかと考えてみても思いつきません。public facilityはあまり利用していないので感想は少ないですが(BuggyもVillaHostを呼ぶため) public poolとTréそれから、spaを利用しました。プールは、タオルを借りいに行くとすぐに冷たいおしぼり(お花を添えて)とボトルウォーター、facesprayをトレイにセットして持って来てくれます。Tréは前回closeしていて残念だったのですが、それをVillahostが覚えていて、「Tré OPENしました!!」と教えてくれました。「ひとりだからなんかね~」と躊躇っていたら、「全然平気。マネージャーに言っておくから」と励ましてくれたので予約してもらいました。これが、大正解! 本当においしくて。サービスのアミューズもとても美味しく、品数をオーダーできないおひとり様を後悔しました。また、スパークリングワインをオーダーしたのですが、serveするタイミングがよく飲み過ぎてしましました。結局、2日ともこちらで食べました。