- Liked: Cleanliness, staff & service
- Disliked: Amenities
The airport shuttle is nice but the ride felt like it took much longer than you would expect for the proximity of an aiport hotel. For such a chain hotel, I expected free coffee to be offered in the lobby. The only other efficient hotel option was to go down to the restaurant and order a coffee to go and that took about a 15 min wait plus almost $3 USD for a tiny paper cup (cute handles at least) and it didnt taste good .The room hot water pot was not clean so didnt want to use it to make fake coffee. My room TV didn't work which I gave up anyway. The room bed was the only good thing I enjoyed as it was quite comfortable.The fitness center was on the smaller side and although the equipment was in decent shape, the fitness center room and equipment looked much bigger and modern in the Expedia pics. Overall, I'm disappointed that such a chain hotel does not meet the standards I have seen most provide, especiallly in Thailand.