Stay satisfaction linked room.
Posted Nov 29, 2016
The location and price point are excellent. The room is a modern serviced apt - clean, great layout, no carpets. Perfect 1 bedroom set up for 3 days. However, the room we were in 709 was terrible. The air vent system in our room circulated another room cooking aromas. From 5 - 10 pm we could smell strong cooking aromas. It was completely off putting. The first time i complained, they sent a room spray. The second time i complained, they said they had no available room to change. Finally on the last night, they were able to change rooms. Once this happened, it was perfect. No offensive smells. I think it is only the air vent in that room. However, i was frustrated they did not move us immediately.
Comment from Hotel Management
Dec 1, 2016 by Nimit, Hotel Management
Dear kelly ann,
Thank you for taking the time to provide your feedback, although I do regret that some elements were not as expected.
First of all, I would like to extend my sincerely apologies for all the problems and sorry to hear that your room got the unpleasant smell.
Your feedback and suggestions are important to us so that we can constantly review our system and room maintenance in order to exceed our guests' expectations, and make our guests' stay more enjoyable.
Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.
Hotel Manager Arcadia Suites Bangkok