Ratings based on 376 Verified Reviews

4.1 out of 5
91% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Feb 9, 2017
The facilities were a bit old and quality was fair.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Bangkok Hotel Lotus Sukhumvit

Posted Jan 19, 2017
Pros: its central location
Cons: restrict the room deposit to 1-day only since full payment of the hotel room has been paid in advance,
Location: lots of opportunities to eat, shop and enjoy the Thai massages
this is an ideal hotel for first-timers to Sukhumvit. the hotel is well located within walking distance to classy shopping malls and food outlets. from the Phrom Phong BTS Station one can connect to the airport which is approximately 20 km away.
Comment from Hotel Management
Jan 30, 2017 by Rungnapa, Hotel Management
Dear Steven, Thank you for choosing Bangkok Hotel Lotus Sukhumvit for your stay in Bangkok and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Jagan Lacsher General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Kuala Lumpur

Strategically located hotel in Sukhumvit

Posted Jan 9, 2017
Stayed there for 3 nights and overall, loved the hotel. We did not opt for the hotel breakfast but that wasn't an issue since there were plenty of street food available just outside the hotel and Family Mart was 2 minutes walk. Phrom Phong BTS was about 5 minutes walk and connects to Emporium Mall. The only down side was the room shower; it was very old and rusty and perhaps that's why the water pressure was so poor so it took a long time to get a proper shower. The hair dryer was old but functioning nonetheless. A refurbishment of the shower facilities would add to guests' comfort definitely but otherwise, it was a pleasant stay!
Comment from Hotel Management
Jan 23, 2017 by Rungnapa, Hotel Management
Dear Shortloh, Allow me to express my sincere gratitude for sharing your thoughts as your comments are very valuable to us in order for us to improve our services. I would like to apologize for the inconvenience you had experience during your stay here in regards to the room and bathroom facilities. Please rest assured that your constructive feedback has already been passed on to the engineering team who are already underway in finding alternatives to fix this problem. Once again, I am very sorry for the inconvenience you had experience. However, I do remain optimistic that we will have the opportunity to welcoming you back to our hotel again in the near future. Yours sincerely, Jagan Lacsher General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location and friendly staff!

Posted Jan 2, 2017
Pros: Location, location, location plus wonderful staff!
Location: Location is close to high end shopping areas like Yves Saint Laurent, Rolex , Patek Philippe, Coach, Starbucks Cafe, etc!
This was our first time in this hotel and our first time in Bangkok, Thailand. The location and staff are marvelous. My family had a good time in Bangkok plus the location is ideal because it is very close to the shopping district, restaurant, Starbucks and park. I would very well recommend this place for its ambiance and location!
Comment from Hotel Management
Jan 4, 2017 by Rungnapa, Hotel Management
Dear Guest, Thank you for choosing Bangkok Hotel Lotus Sukhumvit for your stay in Bangkok and also sharing your opinion towards our hotel. Your feedback is highly appreciated. I am overjoyed to hear that we have successes in exceeding your expectations in most of the aspects of your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations once again on your next stay Yours sincerely, Jagan Lacsher General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 15, 2016
A good stay... the room is clean, big and quite...
Comment from Hotel Management
Dec 28, 2016 by Rungnapa, Hotel Management
Dear Guest, Thank you for choosing Bangkok Hotel Lotus Sukhumvit for your stay in Bangkok and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Jagan Lacsher General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Close to most activity and also very close to BTS

Posted Nov 22, 2016
Pros: Very convenient, pleasant and clean, maintain very high standard in terms of comfort. The rooms were large and perfect.
Cons: Business centre for excess to computer usage should be open for 24 hours.
Location: 2 major shopping centre is near by within walking distance.
Excellent service, had a very pleasant 7 days stay, enjoyed every moments there. A lot of amenity in close proximity. Excellent service from the hotel staffs.
Comment from Hotel Management
Nov 30, 2016 by Rungnapa, Hotel Management
Dear James, Thank you for choosing Bangkok Hotel Lotus Sukhumvit for your stay in Bangkok and also sharing your opinion towards our hotel. I am overjoyed to hear that we have successes in meeting your expectations in most of the aspects of your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back soon and hope to exceed your expectations on your next stay Yours sincerely, Jagan Lacsher General Manager
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 19, 2016 on Hotels
1 out of 5
by A verified traveler

Jilted by Accor

Posted Nov 18, 2016 on Hotels
Probably the worst "Accor" hotel in Bangkok. Rude management, substandard room, ignorant front desk staff, and the list can go on and on. Luckily, it is no longer an Accor affiliate. Serve it right!
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Dear Guest, Thank you for taking the time to give us your feedback. On behalf of the hotel, I would like to apologize for the inconvenience you had experienced regarding our front office staff. The Director of Front Office has been briefed regarding her staff behavior with guests and is taking the necessary actions in order to improve the guest experience of the hotel Your constructive comments are of immense value in providing a focus for improvement of The Bangkok Hotel Lotus Sukhumvit products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated. I remain hopeful we will hear from you again and have a chance to welcome you in Bangkok in not so distant future. Yours sincerely, Jagan Lacsher General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good value BKK hotel for a one night stay.

Posted Nov 2, 2016
Pros: Price, clean room and location.
Just what I needed for my one night stay in BKK, friendly staff and clean room, would book again for sure.
Comment from Hotel Management
Nov 14, 2016 by Rungnapa, Hotel Management
Dear Pauly, Greetings from The Bangkok Hotel Lotus Sukhumvit! Thank you for taking the time to give us your kind feedback. We appreciate the scores you have given to our hotel regarding your stay here. Your scores will be passed down to our affable staff. I am certain that this will act as a motivation for them to continue striving for better and higher level of quality service. We look forward to hosting you again Yours sincerely, Jagan Lacsher General Manager
4 out of 5
by A verified traveler from Australia

Affordable 3 star

Posted Oct 25, 2016 on Hotels
Great service and comfortable. Close to major shopping outlets. Thai massage on tap. Inhouse massage a must.
Comment from Hotel Management
Oct 28, 2016 by General Manager, Hotel Management
Greetings from The Bangkok Hotel Lotus Sukhumvit! Thank you for taking the time to give us your kind feedback. We appreciate the scores and comments you have given to our hotel regarding your stay here. Your comments will be passed down to our affable staff. I am certain that this will act as a motivation for them to continue striving for better and higher level of quality service. We look forward to hosting you again Yours sincerely, Jagan Lacsher General Manager