Jilted by Accor
Posted Nov 18, 2016 on Hotels
Probably the worst "Accor" hotel in Bangkok. Rude management, substandard room, ignorant front desk staff, and the list can go on and on. Luckily, it is no longer an Accor affiliate. Serve it right!
Comment from Hotel Management
Nov 22, 2016 by General Manager, Hotel Management
Thank you for taking the time to give us your feedback.
On behalf of the hotel, I would like to apologize for the inconvenience you had experienced regarding our front office staff. The Director of Front Office has been briefed regarding her staff behavior with guests and is taking the necessary actions in order to improve the guest experience of the hotel
Your constructive comments are of immense value in providing a focus for improvement of The Bangkok Hotel Lotus Sukhumvit products and services. Thank you for giving us the opportunity of improving our services, your time invested in sharing your opinion is greatly appreciated.
I remain hopeful we will hear from you again and have a chance to welcome you in Bangkok in not so distant future.