Ratings based on 176 Verified Reviews

3.1 out of 5
53% of guests recommend
3.4 Room cleanliness
3.1 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Mumbai

Nice hotel centrally located to shopping malls

Posted Jul 13, 2017
Pros: The staff and pool was nice.
Cons: Room cleaniness
Location: Shopping malls are nearby
We enjoyed our overall stay but the rooms were bit dirty.
Comment from Hotel Management
Jul 16, 2017 by Penn M., Hotel Management
We thank you very much for staying with us and a nice review. It is always inspiring to receive such positive feedback from valued guests, Thank you very kindly once again and we look forward to welcome you back in very near future. Best regards, Hotel Management Team
2 out of 5
by A verified traveler

Have lice

Posted Jul 1, 2017
The hotel too far from airport link station, the street so dark after 8pm... Besides that, the hotel's bed have lice...omg...
Comment from Hotel Management
Jul 10, 2017 by Penn, Hotel Management
Thank you very much for your time sharing your feedback. We are grateful for your information.It has been shared with our management team.
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Great service

Posted Jun 30, 2017
From outside , the hotel look old. Some of the facilities and furniture may be abit old. However, their cleanliness is good and they have an excellent service staff. No matter from check in to check out or breakfast . Location kinda convenient too , there are food stall, massage , 7 eleven behind the hotel .
Comment from Hotel Management
Jul 10, 2017 by Penn, Hotel Management
Thank you very much for your review. Your feedback has been shared with our management team. Best regards,
3 out of 5
by A verified traveler from Singapore

Not a convenient location to travel around

Posted May 20, 2017
Hotel is considered clean but is old. Situated further in and it is not convenient to walk to places. Is quite dark to walk alone at night too.
Comment from Hotel Management
Jul 1, 2017 by Penn, Hotel Management
Dear Guest, We thank you very much for your comments. We have noted. Best regards, The Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Fabulous 4 short & sweet nights :)

Posted May 13, 2017
Pros: Overall good
Location: Walkable distance to shopping center and street foods
Heaps of Shopping, delicious food especially pizza resurant "The Pizza Company " yum yum Will visit again
Comment from Hotel Management
Jul 1, 2017 by Penn, Hotel Management
Dear Guest, Thank you very much for staying with us and a nice review. It's always inspiring to receive such positive feedback from our valued guest. Best regards,
4 out of 5
by Shweta

Decent hotel, but service needs to improve

Posted Apr 16, 2017 on Hotels
Location of hotel was decent, with a very cooperative staff available to help you, when needed. Lobby and bar was quite nice. Only drawback, the room. Limited charging slots available, and the room made available to us there was a cockroach, which was attended to after we made repeated calls to the room service to attend to. Overall, a decent place. Some areas to improve on, but definitely will not say a full no.
Comment from Hotel Management
Apr 19, 2017 by Penn, Hotel Management
Dear Guest, Thank you very much for your suggestion. We appreciate the time to share your comments which will be seriously considered and adequately implemented. Best regards,
2 out of 5
by A verified traveler

Not up to International standard of a 3 Star

Posted Mar 31, 2017
Pros: Just near to local eateries.
Cons: Everything and also top Management for coming up with ridiculous policy on using the toilet at the Gym.
Location: Very General
Very ridiculous experienced. I used the GYM and when I went to the restroom that was just near the GYM, I was told by one of the staff that I have to pay 200 baht to use the toilet. I was already in the middle of urinating into the bowl and was told to stop. How stupid can the regulation be? Allow to use the Gym for free but not the toilet. The most stupid rigid regulation and policy I have ever came across.
Comment from Hotel Management
Apr 25, 2017 by Penn Ms., Hotel Management
Dear Guest, Thank you very much for taking the time to review our Hotel. We don't have any excuse but accept the complaint in full for his idiocy. We will make best use of your feedback to improve our service. Please kindly accept our sincerely apologies. Best regards,
3 out of 5
by A verified traveler

Can find a better hotel with the amount paid

Posted Mar 26, 2017 on Hotels
The entrance of hotel looks horrible. Staff will carry your bags for service till the room and will not leave the room until you give tips (eventhough you ignored him) . Room looks clean and walking distance to the trail station.
Comment from Hotel Management
Apr 22, 2017 by Penn, Hotel Management
Dear Guest, Please accept our sincerely apologies for our shortcoming. We value your comments and will take it seriously to our Management Team. Best regards,
2 out of 5
by A verified traveler from Haarlem, Noord Holland

Short break in BKK

Posted Mar 19, 2017
Pros: None,
Cons: Everything
Location: Central World, Platinum area ( walking distance 20 minutes) nearby too much massage and local poor restaurant.
It was unpleasant and dissatisfied to stay at Bangkok Palace Hotel. I was booked with ABF rate, the breakfast was terrible and looks unhealthy at all. The service is worst than canteen food or food court. The parking, was scary. You must park under the high way and quiet dark when you back from the night! Reception is poor and slow as Thai???????? Up on checked out, many queue and was disorder. Only one staffs to check out duty ( Old style Hotel in Thailand) . The staffs who are working there, no more service mind, hospitality. Just work and earn money in their life and waiting the retire???????? The room was so upset, it's dirty, old and smelly. I thought that it has been renovated already. That's why I booked. I recommend to stay another 3 stars hotel in Bangkok which could be better in Location, service and price. I am not recommend the foreigner to stay here for pleasure. Poor short break in Bangkok and regret to pay those money to Bangkok Palace Hotel.
Comment from Hotel Management
Apr 22, 2017 by Penn M., Hotel Management
Dear Guest, Thank you for staying with us and taking the time to share your feedback. While it is upsetting that the hotel did not exceed your expectations. Please kindly our sincerely apologies. Best regards
2 out of 5
by A verified traveler

Old hotel

Posted Mar 18, 2017
Good and clean hotel but it's a old property. Their breakfast is not up to mark as per the industry standard. Had limited choice. I am sure there are better places in Bangkok.
Comment from Hotel Management
Apr 22, 2017 by Penn M., Hotel Management
Dear Guest, We're very sorry to hear this, we didn't meet your standard