Ratings based on 79 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
62% of guests recommend
3.5 Room cleanliness
3.1 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler

Is dangerous

Posted Jul 23, 2016
Go to this hotel must walk around 500meter quiet road under the flyover bridge. So dark and smelly on that road. Will scare any robbery or thief to rob over thing. Breakfast is a problem. I'm first time face the breakfast only until 930am only. All the while I stay hotel the breakfast server until 10am. We are travelers. Not business man. We won't wake up so earlyBcos I need having my breakfast end before 930am.
3 out of 5
by Andre from noumea

des calédoniens heureux

Posted Apr 20, 2016 on Hotels
tres sécurisé,petit déjeuné reservé plus tôt pour l'énorme clientèle chinoise et indienne .Si non très serviable ,attentif Tres bon service en tout .
Comment from Hotel Management
Jul 9, 2016 by Penn, Hotel Management
We would like to express our sincere apology for the problem caused during your stay with us. We will assure you that hotel will continue to conduct maintenance of the hotel properties for guests comfort. We appreciate your understanding. Sincerely Yours. Bangkok Palace Hotel Management
1 out of 5
by ABIGAIL from Somewhere

Posted Apr 20, 2016 on Hotels
Worst hotel I've ever been! Customer service is awful and terribly long. The room was not clean when they asked us to move in... all terrible service!!!!!!! Wifi sucks. They will require you to go down just for the password.
Comment from Hotel Management
Jul 9, 2016 by Penn, Hotel Management
We would like to express our sincere apology for the problem caused during your stay with us. We will assure you that hotel will continue to conduct maintenance of the hotel properties for guests comfort. We appreciate your understanding. Sincerely Yours. Bangkok Palace Hotel Management
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 11, 2016 on Hotels
4 out of 5
by A verified traveler

ห้องพักกว้างขวาง สะดวกสบายทัวร์จีน แขก เยอะมาก

Posted Apr 3, 2016 on Hotels
ห้องพักกว้างขวาง สะดวกสบายทัวร์จีน แขก เยอะมาก
Comment from Hotel Management
Jun 11, 2016 by Penn, Hotel Management
ขอบคุณมากค่ะที่สละเวลาแชร์ประสพการณ์ โปรดกลับมาพักกับเราอีกนะคะ
3 out of 5
by A verified traveler

Nice, but service and treatment could be better

Posted Mar 4, 2016 on Hotels
The hotel was old but well-maintained, in an area perfect for shopping. The hotel normally charges its guests for WiFi, but we got free access because our vouchers mentioned free WiFi. Make sure your booking voucher mentions free WiFi. The complimentary breakfast was elaborate. The food at the restaurant was good, but the service was very slow. The bar service was bad and slow. They have posters in the lift offering a "Buy 1 Get 1 Free" on beer during Happy Hours (till 8 PM), but we were told very curtly that this offer wasn't available anymore and that the poster is old. Maybe we were denied this because we were Indian, and because they've had bad experiences with Indians before. Or maybe they just forgot to remove the poster. Whatever. You never know. But being curt with a guest just because they asked you about a stupid offer isn't a nice thing. Otherwise, the rooms were nice and clean. Go stay there if you want. But let me also tell you that there are better hotels. Hotels where you actually feel welcome, and not tolerated.
Comment from Hotel Management
May 21, 2016 by Penn, Hotel Management
Dear Guest, Thank you very much for posting a review following your recent stay at Bangkok Palace Hotel in Bangkok. We truly appreciate your thoughts and are pleased to hear that overall your enjoyed your stay and are sorry that you're disappointed about the bar service. We hope, that your next visit in Bangkok, we can welcome you once again at Bangkok Palace Hotel. Best regards, Bangkok Palace Hotel Team.
1 out of 5
by A verified traveler from america

Horrible hotel

Posted Feb 17, 2016
- full of Chinese tour groups - very difficult to get a taxi -rock hard beds -not known by taxis -$10 a day wifi -breakfast buffet horrible - very out dated Pool. Pool is not nice at all and horrible drink/food service -
Comment from Hotel Management
Apr 2, 2016 by Penn, Hotel Management
Dear Guest, Thank you very much for taking the time to review Bangkok Palace Hotel. We're sorry, that we didn't meet all your expectations during your stay. Please accept our apologies. Best regards, Bangkok Palace Hotel Team
3 out of 5
by Sulabh from Jakarta

Good Hotel

Posted Feb 17, 2016 on Hotels
We enjoyed our stay in the Bangkok Palace Hotel. The rooms were clean and bed had clean linen too. The rooms very quite spacious too. WiFi was an issue as they only allowed for 1 device which was very unconvienient. The last 3 days of our stay also they closed the front entrance of the hotel as they were renovating the hotel. This was very uncomfortable for us as we need to use the back entrance which was quite far. They should have opened the entrance every evening once they were done during the day
Comment from Hotel Management
May 21, 2016 by Penn, Hotel Management
Dear Guest, Thank you very much for choosing Bangkok Palace Hotel. We truly appreciate to hear that overall your enjoyed your stay. We're very sorry for any inconvenience regarding renovation on the entrance. We look forward to welcoming you again at Bangkok Palace Hotel. Best regards, Bangkok Palace Hotel Team
1 out of 5
by A verified traveler from america

Horrible hotel

Posted Feb 13, 2016
The beds are rock hard. The wifi is 10$ a day. Difficult to get a taxi. Packed full of Chinese tourists. Buffet is horrible and cheap. I would never go back. Be warned.
Comment from Hotel Management
Mar 18, 2016 by Penn, Hotel Management
Thank you very much for your review. We are very sorry, that we were disappointed overall during your stay. We will take your comments seriously and will work on improvement to meet with our guest expectations. Please accept our apologies once again. Best regards, Bangkok Palace Hotel Team
3 out of 5
by A verified traveler from 福島

ダウンタウンにある

Posted Feb 7, 2016
大きくて古く、裏通りにあるホテルです。 価格に見合っているのでプールもあるし、まあまあかな。古いホテルでもスタッフが良いと満足しますが感心できない事が多い。