Ratings based on 492 Verified Reviews

4.1 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Nice and clean hotel but terrible experience

Posted May 21, 2017
Everything is fine except during the check in. Front desk staff and manager not helpful, and ask me to call the Expedia for clarification, so I need to make an oversea call for more than 20mins. The wifi in the room go slow for all night long, check with front desk but been ask to pay extra THB700 to get speed. Been stop during breakfast, by saying I got no breakfast included which I was entitled. Good hotel and horrible experience
Comment from Hotel Management
May 23, 2017 by gmcglb, Hotel Management
Dear guest, Thank you to take the time to give your feedback. At check-in you mentioned that you had reserved two rooms, but the reservations was done for one room only. Our Front Office Manager explained you all and offered another room with a special rate, which you accepted later. Our team has contacted Expedia as well and Expedia confirmed that the reservation was for one room only and not two, this was the reason that our Front Office Manager asked you to contact Expedia by yourself. Unfortunately you could not come back to the Front Office Manager or to myself as requested in my Real-time Feedback reply, so that we could take more action if required. Please do not hesitate to contact me directly if you have any question and we hope to welcome you another time. With best regards, Wim N.M. Fagel General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Convenient location to Chatuchat

Posted May 20, 2017
Good to stay for business trip, close to shopping mall, direct access to MRT station, reasonable price, will definitely choose to stay again!
Comment from Hotel Management
May 22, 2017 by General Manager, Hotel Management
Dear Bae, Thank you to take the time to share your experiences with other travellers and your recommendation. We are looking forward to your next visit. With best regards, Wim N.M. Fagel General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Thailand

Nice and clean Hotel. Good location. Great staffs.

Posted Apr 2, 2017
Pros: Close to Central plaza. Staffs are very helpful.
Cons: Nothing.
Location: Only few steps from Central Plaza.
We always have a deep comfort sleep every time we stay in this hotel.
Comment from Hotel Management
Apr 3, 2017 by gmcglb@chr.co.th, Hotel Management
Dear Sira, Thank you to take the time to share your experiences at Centara Grand at Central Plaza Ladprao Bangkok with other travellers. It is great to read that you had a comfortable and deep sleep every night. We are looking forward to welcome you back soon. With best regards, Wim N.M. Fagel General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from KB

Nice gotel next to the shopping center

Posted Mar 14, 2017
It s a nice spending time at the hotel near the shopping location , just go down and enjoy. Everything is comfortable and convenience . The staff especially the lady at the breakfast, she is a pretty nice service-minded, that s so impressive. Will return soon
Comment from Hotel Management
Mar 16, 2017 by gmcglb@chr.co.th, Hotel Management
Dear Patrick, Thank you to take the time to share your experience with other travellers on Expedia. It is great to read that you have enjoyed your stay and we are looking forward to welcome you back soon. With best regards, Wim N.M. Fagel General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 12, 2017
The shower was beyond wonderful, the overhead rain shower head is my favorite. The robes were wonderfully comfortable and room service was quick and professional.
Comment from Hotel Management
Mar 13, 2017 by gmcglb@chr.co.th, Hotel Management
Dear guest, Thank you to take the time to review Centara Grand at Central Plaza Ladprao Bangkok. It is a pleasure to read that you have enjoyed your stay and especially the shower, the bathrobe and the quick and professional service of our in-room dining. We are looking forward to your next visit. With best regards, Wim N.M. Fagel General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago, Illinois. USA

My go-to hotel in Bangkok

Posted Feb 23, 2017
I have an excellent experience staying here as always. That's why I keep coming back. My family and friends have also used the hotel for our gathering; both for lunch and dinner. Whenever I need to go elsewhere, connecting to public transportation is very convenient, by just a few minutes of walking or a free shuttle.
Comment from Hotel Management
Feb 24, 2017 by gmcglb@chr.co.th, Hotel Management
Dear guest, Thank you for this great review and to welcome you as one of our regular guests! Our team members are very pleased with your compliments and they are looking forward to welcome you, your family and friends back at Centara Grand at Central Plaza Ladprao Bangkok. With best regards, Wim N.M. Fagel General Manager
2 out of 5
by business from London

poor maintenance, service + electrical safety

Posted Feb 19, 2017 on Hotels
awful. charged me 1000 more when I left hotel even though all settled during checkout. mold in all bathrooms. electrical socket comes off the wall. if you have children or vulnerable adults choose another hotel. YOU have been WARNED
Comment from Hotel Management
Feb 21, 2017 by General Manager, Hotel Management
Dear guest, Thank you to take the time to give your feedback of your recent stay at Centara Grand at Central Plaza Ladprao Bangkok. I am disappointed that we have not achieved your expectations. Safety and cleanliness are top priority all the time and sure that I will discuss your comments with the concerned head of departments. With best regards, Wim N.M. Fagel General Manager
5 out of 5
by DAI HYUN

Oriental

Posted Feb 16, 2017 on Hotels
Such a nice hotel in Bangkok
Comment from Hotel Management
Feb 19, 2017 by General Manager, Hotel Management
Dear Dai Hyun, Thank you for this "Oriental" review of your recent stay at Centara Grand at Central Plaza Ladprao Bangkok. Always it is a pleasure to read that our guests have enjoyed their stay. We are looking forward to your next visit soon. With best regards, Wim N.M. Fagel General Manager
4 out of 5
by Rod

Posted Feb 14, 2017 on Hotels
A good central point between city and Don Meuan airport
Comment from Hotel Management
Feb 15, 2017 by General Manager, Hotel Management
Dear Rod. Thank you to take the time to share your experiences with other travellers. My team and I are looking forward to welcome you back soon. With best regards, Wim N.M. Fagel General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

5 star hotel easy

Posted Feb 14, 2017
Pros: everything
Cons: maybe the setup of air conditioning which was way to strong every time we entered but that is nitpicking.
Location: see my main writing
This hotel would easily be over 700 bucks in the States. Got a premium room and had plenty of space. Only used pool facility and gym so I can't speak for the other stuff but these were great. No issues with staff or anything like that. Adjacent to mall and a huge weekend market called Chatuchuk which was a bonus. You could walk to public transport. A little off from where the majority of tourists are but who cares. I would stay here again no problem.
Comment from Hotel Management
Feb 14, 2017 by gmcglb@chr.co.th, Hotel Management
Dear guest, Thank you to take the time to review Centara Grand at Central Plaza Ladprao Bangkok/ It is a pleasure to read that you have enjoyed your stay and the location of the hotel. I have discussed your comment with the concerned head of department. We are looking forward to welcome you back in the near future. With best regards, Wim N.M. Fagel General Manager