Outdoor pool, open 6:00 AM to 8:00 PM, pool umbrellas, sun loungers

Reviews of Centara Grand at Central Plaza Ladprao Bangkok

5 out of 5
Centara Grand at Central Plaza Ladprao Bangkok
1695 Phaholyothin Road, Chatuchak, Bangkok, Bangkok

Reviews

8.8

Excellent

Rating 10 - Excellent. 514 out of 1001 reviews" "
Rating 8 - Good. 361 out of 1001 reviews" "
Rating 6 - Okay. 83 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 18 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael, Bend

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Much appreciated Emmy Quality Manager on Mar 26, 2024
We value the positive review and are happy to hear that you enjoyed our service and facilities. Good to know that out location is convenience for you. We are connecting to public transportation, shopping mall, weekend chatuchak market and night market called JOD's Fair. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. I will pass on your compliments to team , We hope that in future visits you’ll have an opportunity to try more. If there are any specific areas where we can improve upon during your next visit, please do let us know as feedback is always welcome here.

10/10 Excellent

Carol-Ann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel and service is excellent! It is right beside a mall that leads to the sky train, all air conditioned. The concierge was most helpful. The breakfast buffet was excellent but a bit expensive. Worth it though! I highly recommend it!
Stayed 5 nights in Mar 2024
Response from Quality Manager on Mar 23, 2024
Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience at our hotel. Our convenient location near the mall and sky train station aims to provide our guests with easy access to transportation and amenities.We're delighted that our concierge team was able to assist you during your stay, and we'll be sure to pass along your kind words to them. Additionally, we're glad you enjoyed our breakfast buffet, although we apologize if you found it a bit pricey. We strive to offer a wide variety of high-quality options to cater to all tastes and preferences.Your recommendation means a lot to us, and we truly appreciate your support. If you ever find yourself in the area again, we would be honored to welcome you back for another enjoyable stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know. Thank you again for choosing our hotel

10/10 Excellent

Jerry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were extremely happy with the room, the cleanliness of the hotel and the staff.
Stayed 1 night in Mar 2024
Response from Emmy on Mar 21, 2024
We sincerely appreciate the time you have taken to provide us with feedback. Please be assured that we are dedicated to continuously enhancing our services and offerings to better serve our valued guests. We hope that you will consider returning to Centara in the future, allowing us the opportunity to provide you with an even more exceptional experience.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Emmy on Mar 21, 2024
We sincerely appreciate the time you have taken to provide us with feedback. Please be assured that we are dedicated to continuously enhancing our services and offerings to better serve our valued guests. We hope that you will consider returning to Centara in the future, allowing us the opportunity to provide you with an even more exceptional experience.

6/10 Okay

Harvey, Singapore

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel is a bit old and dated
Stayed 2 nights in Mar 2024
Response from Warm regards, Quality Manager on Mar 18, 2024
Thank you for bringing your concerns to our attention regarding the age of our hotel. We sincerely apologize for any inconveniences this may have caused during your stay.We understand the importance of maintaining modern and comfortable accommodations for our guests, and we are continually striving to enhance our facilities to meet the evolving needs and expectations of our valued patrons.Please rest assured that your feedback has been shared with our management team, and we are actively exploring options to improve and update our property wherever possible.We genuinely appreciate your patronage and hope that you will give us another opportunity to exceed your expectations in the future. If there's anything further we can assist you with, please don't hesitate to reach out to us directly.

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Emmy on Mar 18, 2024
I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. Also, Good to know that out location is convenience for you. we will continue to enhance our services and offering in order to serve you better. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.

10/10 Excellent

JOHN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location uptown, near 2 malls and Skytrain
Stayed 1 night in Mar 2024
Response from Much appreciated, Emmy on Mar 11, 2024
We truly appreciate your time sharing feedback with us. good to know that out location is convenience for you.we are connecting to public transportation, shopping mall, weekend chatuchak market and night market called JOD's Fair Also, we will continue to enhance our services and offering in order to serve you better. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.

10/10 Excellent

Melinda

Stayed 3 nights in Feb 2024
Response from Quality Manager on Mar 27, 2024
Thank you so much for taking the time to rate us! We truly value your feedback and are thrilled to hear about your experience with us.Your satisfaction is our top priority, and we're delighted to know that we met your expectations. We're constantly striving to provide the best service possible, and your feedback helps us in our continuous improvement efforts.If you have any further comments, suggestions, or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure that every aspect of your experience with us is exceptional.Once again, thank you for choosing us. We look forward to serving you again soon!

10/10 Excellent

John, Andover

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Excellent value for the money compared to comparable hotels in the US. The location is great. Mall is next door, and the BTS and MRT are within easy walking distance making it easy to get around town without a car. Highly recommend.
Stayed 2 nights in Mar 2024
Response from Quality Manager on Mar 4, 2024
We value the positive review and are happy to hear that you enjoyed our service and facilities. Good to know that out location is convenience for you. We are connecting to public transportation, shopping mall, weekend chatuchak market and night market called JOD's Fair. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. I will pass on your compliments to team , We hope that in future visits you’ll have an opportunity to try more. If there are any specific areas where we can improve upon during your next visit, please do let us know as feedback is always welcome here.

10/10 Excellent

Jacqueline Maamefyniba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Much appreciated Emmy Quality Manager on Mar 4, 2024
We value the positive review and are happy to hear that you enjoyed our service and facilities. Good to know that out location is convenience for you. We are connecting to public transportation, shopping mall, weekend chatuchak market and night market called JOD's Fair. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. I will pass on your compliments to team , We hope that in future visits you’ll have an opportunity to try more. If there are any specific areas where we can improve upon during your next visit, please do let us know as feedback is always welcome here.

8/10 Good

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The baggage staff and commisisonaire very helpful when I arrived and departed. Simple and convenient check in with the reception staff being very friendly and courteous. Price of beer a bit steep.
Stayed 1 night in Feb 2024
Response from Quality Manager on Mar 4, 2024
We value the positive review and are happy to hear that you enjoyed our service and facilities. Good to know that out location is convenience for you. We are connecting to public transportation, shopping mall, weekend chatuchak market and night market called JOD's Fair. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. I will pass on your compliments to team , We hope that in future visits you’ll have an opportunity to try more. If there are any specific areas where we can improve upon during your next visit, please do let us know as feedback is always welcome here.

10/10 Excellent

Mark

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the Centara Grand for 5 nights from Feb.10th to Feb.15th. Check in was quick & efficient. Our room was on the club floor & it was spacious, clean & comfortable with all the amenities you could need. The bed was very comfortable. All of the hotel staff we met, from the cleaners to management, were very friendly and we were always greeted with a smile. As we were staying on the club floor we had access to the club lounge. The food , from breakfast to the evening canapés, was of a very good standard. A special mention must go to the girls in the club lounge . Tik, May, Mook, Fong & Fah looked after us ( and everyone else ) extremely well and nothing was too much trouble for them . They are a credit to the hotel . We would certainly stay at the Centara Grand again.
Stayed 5 nights in Feb 2024
Response from Emmy on Feb 20, 2024
Good evening from Centara Grand at Central Plaza Ladprao Bangkok. We would like to thank you for your kind patronage and compliment to us. Your valued comment will be bring up to our team for keeping up their good work and hospitality. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. We will continue to enhance our services and offering in order to serve you better. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.

10/10 Excellent

utcharee, Porter ranch

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Feb 2024
Response from emmy on Feb 20, 2024
Good evening from Centara Grand at Central Plaza Ladprao Bangkok. We would like to thank you for your kind patronage and compliment to us. Your valued comment will be bring up to our team for keeping up their good work and hospitality. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. We will continue to enhance our services and offering in order to serve you better. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.

8/10 Good

Vorrapot

Liked: Staff & service
The bathroom is outdated and the hot water takes forever to get hot.
Stayed 4 nights in Feb 2024
Response from Emmy on Feb 12, 2024
We truly appreciate your time rating us , we do promises continue to enhance our services and offering in order to serve you better. Your helpful comments are much appreciated and your feedback will help us to continually improve the standard of facilities and services. We have taken your notes to our concerned departments to rectify accordingly. We do also hope that you choose to come back to us in the future allowing us to provide you with an even better experience than the one you just had.Best regards

8/10 Good

Tan Tong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for a late check out Should i still be entitled to topping up of water, coffee and toiletries?
Stayed 3 nights in Jan 2024
Response from Emmy on Feb 5, 2024
We truly appreciate your time rating us , we do promises continue to enhance our services and offering in order to serve you better. We do also hope that you choose to come back to us in the future allowing us to provide you with an even better experience than the one you just had. However, we will consider as you mention.

10/10 Excellent

Hanh, Raleigh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel accommodations and staff services are excellent. The room is well layout and equipped for working and relaxation. In addition to many restaurant choices in the hotel, a very good shopping mall with a good variety of shops, restaurants, and coffee shops is just across a covered garage from the hotel.
Stayed 3 nights in Jan 2024
Response from Much appreciated on Feb 5, 2024
We value the positive review and are happy to hear that you enjoyed our service and facilities. Good to know that out location is convenience for you. We are connecting to public transportation, shopping mall, weekend chatuchak market and night market called JOD's Fair. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. I will pass on your compliments to team , We hope that in future visits you’ll have an opportunity to try more. If there are any specific areas where we can improve upon during your next visit, please do let us know as feedback is always welcome here.

10/10 Excellent

Siriphun

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place also staff
Stayed 1 night in Feb 2024
Response from Emmy on Feb 2, 2024
We value the positive review and are happy to hear that you enjoyed our service and facilities.I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. Also, Good to know that out location is convenience for you. we will continue to enhance our services and offering in order to serve you better. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.

8/10 Good

Pairoj

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
นอน 5 คืน Front ,bell boy , roommaid (คุณใหม่ ชั้น20) , reception ห้องอาหารเช้า อัธยาศัย ยิ้มแย้มแจ่มใส่ดีมากๆ ค่ะ แต่พนักงานเก็บโต๊ะ ที่ห้องอาหารเช้า บางคน(บางคนเท่านั้นนะคะ) หน้าไม่ยิ้มเลยค่ะ อาจเป็นเพราะลูกค้ามากคงเหนื่อยค่ะ ห้องพักมีตินิดนึงค่ะ โคมไฟที่โต๊ะทำงาน ฝุ่นค่อนข้างมากค่ะ แต่โดยรวมดีมากค่ะ
Stayed 5 nights in Jan 2024
Response from ด้วยความเคารพ อุทัยรัตน์ ผู้จัดการฝ่ายควบคุมคุณภ on Jan 24, 2024
เรามความยนดอยางยงทไดทราบวาทานประทบใจในการใหบรการของพนกงานและความสะดวกสบายระหวางททานเขาพก รวมถงอาหารของเราทเราตงใจคดสรรวตถดบและรงสรรเมนจากเชพทมประสบการณ ความคดเหนของทานเปนกำลงใจทดทสดใหกบพวกเราทกคนและเปนประโยชนอยางยงทจะพฒนาการบรการใหดยงขน อยางไรกตามเราจะพฒนาบคลกภาพของบคลากรตอไปคะ

10/10 Excellent

Thanyathorn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Jan 2024
Response from Emmy on Jan 17, 2024
We truly appreciate your time rating us , we do promises continue to enhance our services and offering in order to serve you better. Your helpful comments are much appreciated and your feedback will help us to continually improve the standard of facilities and services. We have taken your notes to our concerned departments to rectify accordingly. We do also hope that you choose to come back to us in the future allowing us to provide you with an even better experience than the one you just had.

6/10 Okay

Rodney

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Inside looks old, bed uncomfortable and toilet not to the required standard. I don’t think I will book that hotel again
Stayed 3 nights in Dec 2023
Response from Emmy on Jan 11, 2024
We truly appreciate your time rating us , we do promises continue to enhance our services and offering in order to serve you better. Your helpful comments are much appreciated and your feedback will help us to continually improve the standard of facilities and services. We have taken your notes to our concerned departments to rectify accordingly. We do also hope that you choose to come back to us in the future allowing us to provide you with an even better experience than the one you just had.

8/10 Good

James, San Jose

Stayed 1 night in Jan 2024
Response from Emmy on Jan 11, 2024
We value the positive review and are happy to hear that you enjoyed our service and facilities.I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. Also, Good to know that out location is convenience for you. we will continue to enhance our services and offering in order to serve you better. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.

10/10 Excellent

Kiranjit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and location was great!
Stayed 6 nights in Jan 2024
Response from Emmy on Jan 24, 2024
We truly appreciate your time rating us , we do promises continue to enhance our services and offering in order to serve you better. We do also hope that you choose to come back to us in the future allowing us to provide you with an even better experience than the one you just had.

10/10 Excellent

terry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top quality hotel for the money.
Stayed 1 night in Jan 2024
Response from Emmy on Jan 11, 2024
We value the positive review and are happy to hear that you enjoyed our service and facilities.I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. Also, Good to know that out location is convenience for you. we will continue to enhance our services and offering in order to serve you better. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower is amazing!!! My favourite feature of the stay.
Stayed 4 nights in Jan 2024
Response from Emmy on Jan 11, 2024
We value the positive review and are happy to hear that you enjoyed our service and facilities.I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. Also, Good to know that out location is convenience for you. we will continue to enhance our services and offering in order to serve you better. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.

10/10 Excellent

Paresh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms were clean and of reasonable size,apart from the mattress which was not the best hotel facilities are good ,only that the breakfast dining was overcrowded -unable to enjoy the good variety of breakfast peacefully. thumbs up to the concierge service.
Stayed 2 nights in Jan 2024
Response from Emmy on Jan 11, 2024
We truly appreciate your time rating us , we do promises continue to enhance our services and offering in order to serve you better. Your helpful comments are much appreciated and your feedback will help us to continually improve the standard of facilities and services. We have taken your notes to our concerned departments to rectify accordingly. We do also hope that you choose to come back to us in the future allowing us to provide you with an even better experience than the one you just had.

6/10 Okay

homar

Traveled with family
Stayed 7 nights in Dec 2023
Response from Emmy on Jan 11, 2024
We truly appreciate your time rating us , we do promises continue to enhance our services and offering in order to serve you better. Your helpful comments are much appreciated and your feedback will help us to continually improve the standard of facilities and services. We have taken your notes to our concerned departments to rectify accordingly. We do also hope that you choose to come back to us in the future allowing us to provide you with an even better experience than the one you just had.

10/10 Excellent

Oliver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Emmy on Jan 8, 2024
Good evening from Centara Grand at Central Plaza Ladprao Bangkok. We would like to thank you for your kind patronage and compliment to us. Your valued comment will be bring up to our team for keeping up their good work and hospitality. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. We will continue to enhance our services and offering in order to serve you better. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.

10/10 Excellent

Chioma

Stayed 5 nights in Dec 2023
Response from Emmy on Jan 24, 2024
We truly appreciate your time rating us , we do promises continue to enhance our services and offering in order to serve you better. We do also hope that you choose to come back to us in the future allowing us to provide you with an even better experience than the one you just had.

8/10 Good

yikhwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
It was a great stay. Decent location, very friendly staff, and great breakfast. Only downsides were that we checked in around 3:30 PM but still had to wait an hour to check in. The bed is also hard. But i suppose this is just a preference thing. Good value overall.
Stayed 4 nights in Dec 2023
Response from Emmy on Jan 2, 2024
We truly appreciate your time rating us , we do promises continue to enhance our services and offering in order to serve you better. Your helpful comments are much appreciated and your feedback will help us to continually improve the standard of facilities and services. We have taken your notes to our concerned departments to rectify accordingly. We do also hope that you choose to come back to us in the future allowing us to provide you with an even better experience than the one you just had.

8/10 Good

Kumar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well pleased with the 5-nite stay. Overall clean, breakfast excellent choices and shopping mall next door.
Response from Emmy on Jan 31, 2024
We value the positive review and are happy to hear that you enjoyed our service and facilities.I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. Also, Good to know that out location is convenience for you. we will continue to enhance our services and offering in order to serve you better. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.

2/10 Terrible

Pernille

Stayed 3 nights in Dec 2023
Response from Emmy on Jan 2, 2024
We are sorry to Know of your disappointment on your recent your visit. Please drop a message through Email or gave us your detail will get you back shortly on so that we have the opportunity to address your review.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Started off as a bit of a nightmare as the room we booked was for 3 adults however the room we got was like a baked bean can without having the extra bed in it as yet. The manager handled the situation very well and put us in a room with a lot more space and the ability to use the desk at comfort for work stuff (kudos to the manager). All in all the room was super clean and comfortable just like the rest of the hotel. Food was brilliant through the day and night and the Blue Sky Bar was super cool. The location of the hotel was superb being above a mall and next to the Skytrain making getting around and necessary amenities simple and fun. Thanks for giving us a memorable Christmas time in Bangkok!
Stayed 5 nights in Dec 2023
Response from Emmy on Dec 28, 2023
We are absolutely delight you have given us the opportunity to be at your service and to provided professional service experiences. We appreciate your graceful feedback as we focus on your satisfaction of every guest who walks through our doors. Our comments are well-acknowledged with much appreciation, we are certainly grateful to learn that you were enjoyed every aspect throughout the stay.On behalf of the entire team, we look forward to welcoming you back to the place where you can comfortably reside in the near future.Respectfully,

10/10 Excellent

George

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Connected to a large mall with restaurants, a food court, a supermarket, within walking distance to Lotus supermarket, connected to the metro system. The breakfast was excellent, with lots of variety. This was my 9th visit to Thailand and I recommend this hotel
Stayed 4 nights in Dec 2023
Response from Emmy on Jan 31, 2024
We value the positive review and are happy to hear that you enjoyed our service and facilities.I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. Also, Good to know that out location is convenience for you. we will continue to enhance our services and offering in order to serve you better. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.

8/10 Good

Alan, kailua

Stayed 3 nights in Dec 2023
Response from Emmy on Dec 27, 2023
Good evening from Centara Grand at Central Plaza Ladprao Bangkok. We would like to thank you for your kind patronage and compliment to us. Your valued comment will be bring up to our team for keeping up their good work and hospitality. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. We will continue to enhance our services and offering in order to serve you better. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.

10/10 Excellent

Ng

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Emmy on Dec 26, 2023
We truly appreciate your time sharing feedback with us. good to know that out location is convenience for you.we are connecting to public transportation, shopping mall, weekend chatuchak market and night market called JOD's Fair Also, we will continue to enhance our services and offering in order to serve you better. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.

10/10 Excellent

Warit, Burnaby

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Emmy on Dec 25, 2023
We truly appreciate your time rating us , we do promises continue to enhance our services and offering in order to serve you better. We do also hope that you choose to come back to us in the future allowing us to provide you with an even better experience than the one you just had.

4/10 Poor

Evan

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
First and last
Long wait to checkin, old rooms without modern features, construction outside my room tearing up carpets and hammering without notification or consideration
Stayed 2 nights in Dec 2023
Response from Emmy on Dec 25, 2023
We truly appreciate your time rating us , we do promises continue to enhance our services and offering in order to serve you better. Your helpful comments are much appreciated and your feedback will help us to continually improve the standard of facilities and services. We have taken your notes to our concerned departments to rectify accordingly. We do also hope that you choose to come back to us in the future allowing us to provide you with an even better experience than the one you just had.

10/10 Excellent

Lap Kei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Emmy on Dec 25, 2023
We truly appreciate your time rating us , we do promises continue to enhance our services and offering in order to serve you better. We do also hope that you choose to come back to us in the future allowing us to provide you with an even better experience than the one you just had.

10/10 Excellent

pete

Stayed 1 night in Dec 2023
Response from Emmy on Dec 25, 2023
We truly appreciate your time rating us , we do promises continue to enhance our services and offering in order to serve you better. We do also hope that you choose to come back to us in the future allowing us to provide you with an even better experience than the one you just had.

10/10 Excellent

MOHD ZAIFULNIZAM

Traveled with family and small children
Liked: Cleanliness, amenities
Stayed 5 nights in Dec 2023
Response from Emmy on Dec 25, 2023
We truly appreciate your time rating us , we do promises continue to enhance our services and offering in order to serve you better. We do also hope that you choose to come back to us in the future allowing us to provide you with an even better experience than the one you just had.

10/10 Excellent

Mona Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Emmy on Dec 25, 2023
We truly appreciate your time rating us , we do promises continue to enhance our services and offering in order to serve you better. We do also hope that you choose to come back to us in the future allowing us to provide you with an even better experience than the one you just had.

10/10 Excellent

Per

Stayed 3 nights in Dec 2023
Response from Emmy on Dec 20, 2023
We value the positive review and are happy to hear that you enjoyed our service and facilities.I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. Also, Good to know that out location is convenience for you. we will continue to enhance our services and offering in order to serve you better. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.

10/10 Excellent

KENNEDY

Stayed 6 nights in Dec 2023
Response from Emmy on Dec 20, 2023
We value the positive review and are happy to hear that you enjoyed our service and facilities.I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. Also, Good to know that out location is convenience for you. we will continue to enhance our services and offering in order to serve you better. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.

10/10 Excellent

Lloyd

Stayed 11 nights in Dec 2023
Response from Emmy on Dec 20, 2023
We value the positive review and are happy to hear that you enjoyed our service and facilities.I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. Also, Good to know that out location is convenience for you. we will continue to enhance our services and offering in order to serve you better. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.

10/10 Excellent

ole

Stayed 3 nights in Dec 2023
Response from Emmy on Dec 20, 2023
We value the positive review and are happy to hear that you enjoyed our service and facilities.I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. Also, Good to know that out location is convenience for you. we will continue to enhance our services and offering in order to serve you better. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.

10/10 Excellent

Mick

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023
Response from emmy on Dec 14, 2023
We value the positive review and are happy to hear that you enjoyed our service and facilities.I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. I will pass on your compliments to team , We hope that in future visits you’ll have an opportunity to try more. If there are any specific areas where we can improve upon during your next visit, please do let us know as feedback is always welcome here.

10/10 Excellent

Warit, Burnaby

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The overall is great and we have been here so many times. Thet being said, the kettle in out suite was quite moldy for some unfortunate reason.
Stayed 1 night in Dec 2023
Response from emmy on Dec 14, 2023
We value the positive review and are happy to hear that you enjoyed our service and facilities.I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. I will pass on your compliments to team , We hope that in future visits you’ll have an opportunity to try more. If there are any specific areas where we can improve upon during your next visit, please do let us know as feedback is always welcome here.

10/10 Excellent

DAVID, BELMONT

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I left a comment on Expedia about my check-in experience & how I wished the beds were softer. Within the hour all 3 of my families rooms were updated with mattress toppers. The hospitable customer service & attention to detail is TOP NOTCH. Thanks again for a wonderful stay. We HIGHLY RECOMMEND Centara Grand for your stay in Bangkok.
Stayed 7 nights in Oct 2023
Response from Emmy on Dec 12, 2023
We value the positive review and are happy to hear that you enjoyed our service and facilities.I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. Also, Good to know that out location is convenience for you. we will continue to enhance our services and offering in order to serve you better. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.

4/10 Poor

Seah

Stayed 4 nights in Dec 2023
Response from Emmy on Dec 12, 2023
We value the positive review and are happy to hear that you enjoyed our service and facilities.I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. Also, Good to know that out location is convenience for you. we will continue to enhance our services and offering in order to serve you better. It is always encouraging for us to learn that our guests are satisfied with our services and facilities as it is what we strive for every day.

2/10 Terrible

Kakeru

Stayed 3 nights in Dec 2023
Response from Emmy on Dec 12, 2023
We are sorry to hear of your disappointment on your recent your visit. Please drop a message through message boxes on platform with your contact information so that we have the opportunity to address your review. We value your business.