4/10 Poor
Suman
Traveled with family and small children
Mar 17, 2024
Disliked: Cleanliness, staff & service, amenities
The check in to the property was great. The staff at the reception desk was very nice, they even upgraded us to a bigger room.
But after that things went downhill.
1. Room : room appeared to be clean but it was infested with cockroaches. We were awake in the room for less than 30 mins as we were there just to get a few hours of sleep and in that 30 mins I saw 2 cockroaches.
2. We needed something to eat so went down to the restaurant…. Big mistake… though the food was very average (not bad, but nothing great) but the service was tremendously slow. After we were seated, no one came to take order or ask us drinks until we really had to stand up and flag them down ( there were around 5 tables occupied and 6 staff walking around).
Then the food took super long to arrive and then when we asked for the bill, and waited for 20 mins, and then had to walk up to the cashier to get my bill. And all that for no apologies for the delay…
When checking out, the reception nor the porter didnot even ask how the stay was.
3. Shuttle : the shuttle service was the best…. Right on time and the shuttle driver was very courteous and nice… full marks for shuttle.
Suman
Stayed 1 night in Mar 2024