Posted Oct 11, 2016
Was early for check in but requested 3 rooms @ the same floor. Was asked to cm bk @ 3pm. Came bk need to Q again for rooms key which is long Q as there's ppl checking in @ that timing. Ask for assistance but was told just to Q! Should have a priority Q for ppl taking rooms keys only as we already done the checked in earlier ard 11am. Waste of time to re-Q again. Talked to 1 of the staff Abt our unhappiness, we tok he will be helping us to check, instead he walked away to stand @ the front lobby. So we have no choice bt to re-Q again. Finally our turn, we feedback to the staff as she was the 1 to help us with the check in in the moring. But she said she did not attend to us as she was seated in the front table all the while. All of us 7 pax pointed to her that she is the 1 attending to us. After checking again on her system, she finally recalled that she did attended to us. N said that we were the 1 to requested for 3 rooms rite. We said YES!
After all, the hotel facilities was good.