Kimpton Maa-Lai Bangkok is one of those hotels that you will keep coming back to ... it's modern, minimalist, cozy, great location, excellent facilities and one of the best staff in the hotel industry so compliments to the management.
Check-in: waited for a few minut before someone attended to me, but that's fine; we were escorted to our room and explained everything we needed to know. The one who brought us our luggage was also perfect! I will get his name and update my review. He helped us navigate how to use Chromecast from my phone! This guy also was very cheerful! He alway said hi when he saw us in the lobby and would check on us and our stay!
Concierge: Oui (super excellent!) and Beer (very entertaining!). These two are simply the best! Very helpful and so apparent that they love what they do! If you need help with anything, go to them, and they will go the extra mile to help! Kudos to Oui and Beer!
Stock.Room: The staff and service at Stock.Room is simply outstanding! Breakfast with a smile 😊 All of them are fantastic and good at their jobs!
Housekeeping: I had a minor concern, but it was immediately resolved. Duty Manager, Knot, handled it like a pro. He listened to my feedback, and I appreciated the honesty and made up for it by being transparent and genuine concern. Thank you, Knot, for the professionalism that you've shown. To the housekeeping team, all is well that ends well. A super lovely gesture on the flowers. I didn't expect it, but it warmed our
