Deluxe Studio, 1 King Bed | Free minibar items, in-room safe, desk, laptop workspace

Reviews of Novotel Living Bangkok Sukhumvit Legacy

4 out of 5
Novotel Living Bangkok Sukhumvit Legacy
12,14 Sukhumvit Soi 29 Wattana, Bangkok, Bangkok

Reviews

9.0

Wonderful

Rating 10 - Excellent. 563 out of 1001 reviews" "
Rating 8 - Good. 348 out of 1001 reviews" "
Rating 6 - Okay. 68 out of 1001 reviews" "
Rating 4 - Poor. 15 out of 1001 reviews" "
Rating 2 - Terrible. 7 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Tam

Liked: Cleanliness, staff & service, property conditions & facilities
Close to food market & mall
Stayed 2 nights in Apr 2024
Response from Ms. Pariyaporn W. Guest Relations Manager on Apr 9, 2024
Dear Tam, thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you found our location convenient, being close to the local food market and mall. We're glad that our location enhanced your experience. Looking forward to welcoming you back soon for another memorable stay!Warmest regards,

10/10 Excellent

Solomon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will come back again soon! Family friendly hotel, great stay and convenient place also kids loves the pool and the buffet breakfast!staff are friendly.Highly recommend this hotel...Thank you!
Stayed 3 nights in Mar 2024
Response from Ms. Pariyaporn W. Guest Relations Manager on Apr 1, 2024
Dear Solomon,Thank you so much for taking the time to share your wonderful experience with us. We're absolutely thrilled to hear that you and your family had a great stay and found our hotel to be conveniently located. It's fantastic to know that the kids loved the pool and the buffet breakfast – we believe these are essential parts of a memorable family holiday!We strive to create a welcoming and friendly environment for all our guests, so we're particularly glad to hear your kind words about our staff. Your recommendation means the world to us, and we sincerely look forward to welcoming you back again soon for another delightful stay.Warmest regards,

8/10 Good

Andeep

Traveled with family and small children
Good location and value for money. Spacious room. Friendly staff.
Stayed 3 nights in Mar 2024
Response from Ms.Pariyaporn WONGTAPHA Guest Relations Manager on Apr 1, 2024
Dear Andeep, thank you for taking the time to share your feedback with us. We're glad to hear that you found our location convenient, Spacious room, and friendly staff. Your feedback is invaluable to us as we seek to improve and provide all our guests with an enjoyable experience. We hope to welcome you back in the future and exceed your expectations again. Best regards,

10/10 Excellent

Pak Ho

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good, except the location
Stayed 2 nights in Mar 2024
Response from Ms.Pariyaporn WONGTAPHA Guest Relations Manager on Apr 1, 2024
Dear Park Ho,Thank you for taking the time to share your feedback with Novotel Living Bangkok Sukhumvit Legacy! We're glad to hear that you enjoyed your experience with us overall and location convenient. Your feedback is invaluable to us as we seek to improve and provide all our guests with an enjoyable experience. We hope to welcome you back in the future and exceed your expectations again. Warm regards,

8/10 Good

Kwok Chit Barry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience is fine!
Stayed 8 nights in Mar 2024
Response from Ms. Pariyaporn W. Guest Relations Manager on Mar 25, 2024
Thank you for taking the time to leave us a review for Novotel Living Bangkok Sukhumvit Legacy. We're glad to hear that your overall experience was fine. We aim to deliver exceptional service and ensure our guests satisfaction; your feedback is invaluable in helping us enhance our service. We are looking forward to serving you again!

10/10 Excellent

Collin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great
Stayed 4 nights in Mar 2024
Response from Ms.Pariyaporn WONGTAPHA Guest Relations Manager on Mar 20, 2024
Dear Collin, thank you so much for your kind words and for taking time to leave a review for Novotel Living Bangkok Sukhumvit Legacy. We're thrilled to hear that you enjoyed your stay with us.We look forward to welcoming you back in the future!

10/10 Excellent

vic

Nice all around place to stay good location. Nice rooms. Great pool. And very kind , as usual in Thailand, staff.
Stayed 3 nights in Feb 2024
Response from Best regards, Guest Service Team on Mar 11, 2024
Dear Vic, thank you for your perfect rating and kind words! We're delighted you enjoyed our location, rooms, pool, and the kindness of our staff, which reflects the warm hospitality Thailand is known for. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from all staff members, the room was wonderful and the pool was a great place to relax
Stayed 3 nights in Feb 2024
Response from Warm regards, Guest Service Team on Mar 11, 2024
Dear David, it's fantastic to hear you enjoyed your stay, especially the excellent service from our staff, your wonderful room, and the pool as a relaxing spot. We're thrilled to have made your experience memorable and look forward to welcoming you back soon.

10/10 Excellent

Yazeed

Stayed 5 nights in Feb 2024
Response from Pariyaporn W(Parry) on Mar 11, 2024
Dear Yazeed, thank you for offering us high rating of your stay at Novotel Living Bangkok Sukhumvit Legacy. We sincerely hope to welcome you again, once again, thank you for choosing our service. Best regards,

10/10 Excellent

Lane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Pariyaporn W.(Parry) on Mar 11, 2024
Dear Lane, we really appreciated your high ratings of the stopover at Novotel Living Bangkok Sukhumvit Legacy. Look forward to welcoming you again. Best regards,

10/10 Excellent

Lane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Pariyaporn W.(Parry) on Mar 11, 2024
Dear Lane, we really appreciated your high ratings of the stopover at Novotel Living Bangkok Sukhumvit Legacy. We look forward to welcoming you again once your travel plan brings you to Bangkok in the near future. Best regards,

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
customer service
Stayed 3 nights in Jan 2024
Response from Pariyaporn W.(Parry) on Mar 11, 2024
Thank you for your feedback and sharing your wonderful experience during your stay at Novotel Living Bangkok Sukhumvit Legacy. We eagerly anticipate your upcoming stay with us. once again, thank you for choosing our service.

10/10 Excellent

Nandinzaya

Liked: Cleanliness, staff & service, property conditions & facilities
We had very good stay. Nice location, clean and modern property. We will stay again
Stayed 3 nights in Jan 2024
Response from Pariyaporn W.(Parry) on Mar 11, 2024
Thank you for your feedback and sharing your wonderful experience during your stay at Novotel Living Bangkok Sukhumvit Legacy.We eagerly anticipate your upcoming stay with us. once again, thank you for choosing our service.

8/10 Good

Tonny

Stayed 3 nights in Jan 2024
Response from Pariyaporn W.(Parry) on Mar 11, 2024
We really appreciated your review of the stopover at Novotel Living Bangkok Sukhumvit Legacy. We hope to have a pleasure of welcoming you again .

10/10 Excellent

Damian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Increíble
El hotel es perfecto para pasar unos días en Bangkok. La ubicación es genial y los servicios que brinda son perfecto. El personal nos hizo sentir en casa. Estuvieron a disposición y nos facilitaron todo lo que necesitamos para disfrutar nuestro viaje.
Stayed 2 nights in Jan 2024
Response from Pariyaporn W.(Parry) on Mar 11, 2024
We are so happy your stay went so smoothly and we would like to express our thankful for your wonderful review. We look forward to welcoming you again once your travel plan bring you to Bangkok in the near future.

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Stay
Spent 5 nights as part of 2 week vacation. Perfect location for access to train and metro friendly staff. Large room. Great pool facility.
Stayed 5 nights in Dec 2023

8/10 Good

Henna

Stayed 3 nights in Jan 2024

6/10 Okay

Nancy K, Chicago

Liked: Staff & service
Stayed 8 nights in Dec 2023
Response from Ms. Pariyaporn W. Guest Relations Manager on Apr 3, 2024
Dear Nancy, thank you so much for taking the time to share your experience at Novotel Living Bangkok Sukhumvit Legacy! Your feedback is incredibly valuable to us, as it helps us to continue improving our services and accommodation. We hope to have the pleasure of welcoming you and your family back again soon.Best regards,

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean and safe, recommend
Great hotel, clean, safe, comfortable, close to terminal 21. I recommend this hotel. The breakfast is average, hot western food gets cold and selection is minimal. However what is there is good quality and safe.
Stayed 3 nights in Dec 2023

6/10 Okay

Kent

Stayed 16 nights in Nov 2023

6/10 Okay

Kevin

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This hotel has just converted over to Novotel however it doesnt have the conveniences of other hotels such as food, room service, a decent breakfast nor anything in the servibar. They even lack creamer for the instant coffee. The front desk staff is rude and disrespectful. I stayed for several days because to lazy to move but I will never stay there again. Bangkok has many better choices.
Stayed 1 night in Dec 2023

10/10 Excellent

Binte Abdul Rahman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not my 1st time here, love the service and the staff experience!
Stayed 5 nights in Dec 2023

10/10 Excellent

herbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off the main street which provides a quiet respite from the Bangkok traffic. Staff were friendly and knowledgeable about the area and dining options. Facilities were clean and housekeeping staff attentive and responsive.
Stayed 10 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 4 nights in Nov 2023

10/10 Excellent

Nandagopal

Stayed 4 nights in Nov 2023

10/10 Excellent

Kong Chon

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Nov 2023

2/10 Terrible

YEE hang

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Menashe

Liked: Cleanliness, staff & service
Hotel is currently going through renovations, it causes some inconvenience and noise.
Stayed 1 night in Oct 2023

10/10 Excellent

bikram

Stayed 3 nights in Oct 2023

8/10 Good

Nobushi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Now, this hotel is constructing gate. So, I didn't find reception. If there is bigger signboard, we can find easily the reception.
Stayed 2 nights in Oct 2023

10/10 Excellent

Guillaume

Stayed 2 nights in Oct 2023

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pool was being built next to entrance. Total construction zone. So temp pool was not really usable if I wanted to breathe. Shower was extremely slippery/dangerous. No hand soap or wash cloths. Room was nice and comfortable other than shower and unusual lip/drop off when entering bathroon. Staff was pleasant. Not my favorite place for the price

4/10 Poor

Joseph

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This hotel is soft opened as of October 2023. Not a great value. The rooms are spacious and clean. They are going to need to take a hard look at their price if they want to compete with the Many hotels in the area. Sorry to say but there are better values nearby.
Stayed 4 nights in Sep 2023

8/10 Good

Nathan Tinghain

Stayed 3 nights in Oct 2023

10/10 Excellent

Danny

Traveled with group
Liked: Cleanliness, staff & service, room comfort
The hotel is clean, the staffs are friendly and professional. The front entry is under construction which doesnt bother us. The temporary sign is too small for the first timer to see. Very close to the main street. Will be back.
Stayed 4 nights in Oct 2023

8/10 Good

Maria Isabel

Stayed 4 nights in Sep 2023

8/10 Good

Dongwoo

Stayed 3 nights in Sep 2023

2/10 Terrible

hau yung

Stayed 3 nights in Sep 2023

6/10 Okay

Nathan Tinghain

Traveled with group
Liked: Cleanliness, staff & service, amenities
Shower is cold and hot at the same time which made us very frustrated,, the water power come from shower is not strong enough. There were no toothbrush. Air conditioning at window side is too strong (air blowing ) but it is too hot inside . Other than that. Other facilities are quite good. Rooms are quiet , floor is clean , towels are clean. Staff are nice and helpful.
Stayed 5 nights in Sep 2023
Response from ์Nondanig Norasedhsiri - Front Office Manager on Sep 26, 2023
Thank you for taking the time to provide us with feedback on your recent stay. We appreciate your comments as they help us identify areas where we can improve our services.We apologize for the issues you encountered with the shower. Inconsistent water temperature can indeed be frustrating, and we will investigate and address this issue promptly to ensure our guests have a comfortable and enjoyable experience. We also take note of your feedback regarding the water pressure in the shower, and we will work to improve it.Regarding the absence of toothbrushes, we apologize for any inconvenience. We can certainly provide toothbrushes upon request, and we will ensure that our housekeeping staff communicates this to our guests more clearly in the future.We're glad to hear that you found our other facilities to be good, including the cleanliness of the room and the helpfulness of our staff. We will certainly share your kind words with our team, as they take great pride in ensuring a positive guest experience.In regards to the air conditioning, we will review the temperature settings to ensure a more comfortable environment for our guests.Thank you once again for sharing your feedback, and we hope that you will consider staying with us again in the future. Your satisfaction is important to us, and we look forward to the opportunity to serve you better on your next visit.

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment I arrived, the staff made me feel right at home. Their warm and welcoming demeanor set the tone for my stay, and their willingness to assist with any request was greatly appreciated. The friendly service truly stood out as a highlight of this establishment. I booked a suite for my stay, and one feature that I found particularly convenient was the in-suite washing machine. It made a longer stay more manageable, and I didn't have to worry about laundry during my trip. However, there were a couple of issues that affected my overall satisfaction. The shower was a bit of a challenge as the water temperature seemed to fluctuate between hot and cold, making it difficult to enjoy a comfortable shower. The hotel's cleanliness was impressive. The common areas and my suite were impeccably maintained, contributing to a pleasant atmosphere throughout my stay. Evidently, the housekeeping team takes their job seriously, and it certainly didn't go unnoticed. Furthermore, the friendly atmosphere extended beyond the staff to the other guests. Everyone I encountered in the hotel seemed to be in good spirits, which created a positive and sociable environment.
Stayed 3 nights in Sep 2023
Response from Nondanig - Front Office Manager on Sep 18, 2023
Thank you for taking the time to provide your feedback on your recent stay at our hotel. We appreciate your comments and are pleased to hear that you found our location convenient for your arrival, with easy access to the train.We are, however, sorry to hear that you were not entirely satisfied with our pool area. We understand that the placement of the pool near the entrance may not have been as inviting as you had hoped. We appreciate your honesty and will certainly consider your feedback as we continue to enhance our facilities.In the future, if you decide to stay with us again, please feel free to let us know your preferences, and we will do our best to accommodate your needs to ensure a more enjoyable experience.Once again, thank you for choosing our hotel for your stay. We hope to have the opportunity to welcome you back and provide you with an improved experience.

4/10 Poor

Christopher, Ozark

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We stayed here before in 2017 and the hotel was better but now on our return it was not a good experience. The hotel doesn't give enough towels or have any face clothes to use in the bathroom. Additionally, the hot water is not consistent so the water temp goes from cold to scolding hot. Even though we were moved to a nicer room, the problem still exists.
Stayed 2 nights in Sep 2023
Response from Nondanig - Front Office Manager on Sep 18, 2023
Thank you for taking the time to provide feedback about your recent stay at our hotel. We sincerely apologize that your return visit did not meet your expectations and that you experienced issues with the amenities and hot water.We appreciate your loyalty as a returning guest, and we regret that you found your recent stay to be less satisfactory than your previous visit. We take guest feedback seriously, and we will investigate and address the issues you mentioned promptly.We apologize for any inconvenience caused by the shortage of towels and the absence of face cloths in the bathroom. We will review our inventory and ensure that guests have an ample supply of towels and other essential amenities.The inconsistency in hot water temperature is certainly not the experience we aim to provide. We will have our maintenance team investigate this issue in detail to identify and resolve the root cause to ensure that all guests have a comfortable bathing experience.Thank you for bringing these matters to our attention. Your feedback helps us make necessary improvements, and we hope that you will consider giving us another chance to provide you with a more enjoyable stay in the future

10/10 Excellent

BARRY

Stayed 4 nights in Aug 2023

10/10 Excellent

Antony L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option hotel
Very good hotel and nice room, near a good area in Bangkook, the sataff very friendly and great service!
Stayed 3 nights in Sep 2023
Response from Nondanig - Front Office Manager on Sep 18, 2023
Thank you for sharing your positive feedback about your recent stay at our hotel in Bangkok. We are delighted to hear that you had a very good experience, enjoyed your room, and found our hotel conveniently located near a great area of the city.We are particularly pleased that you found our staff to be very friendly and appreciated the great service they provided. Our team takes pride in ensuring that our guests have a memorable and enjoyable stay.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back in the future. If you have any further comments or suggestions, please feel free to share them with us.Thank you for choosing our hotel, and we look forward to serving you again.

10/10 Excellent

Chee Mun

Stayed 4 nights in Aug 2023

6/10 Okay

Amer, Charlotte

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We had stayed at Legacy Suites many times before and always had a good experience, but this time around, the hotel was going through remodelling and it was very noisy with many things limited such as pool and fitness. Breakfast was subpar compared to previous times. Overall the area where the hotel is located is pretty good.
Stayed 4 nights in Aug 2023
Response from Nondanig - Front Office Manager on Sep 18, 2023
Thank you for your continued loyalty and for taking the time to provide feedback on your recent stay at Legacy Suites. We truly appreciate your ongoing support.We apologize for any inconvenience caused by the ongoing remodeling during your stay, which resulted in noise and limitations in the use of certain facilities like the pool and fitness center. We understand how this can impact the overall experience, and we regret any inconvenience it may have caused.We also appreciate your feedback about breakfast, and we will use your comments to work on improving the dining experience for our guests.On a positive note, we are pleased to hear that you find the area where the hotel is located to be quite good.Thank you for sharing your thoughts with us, and we hope that you will consider staying with us again once the remodeling is complete, where we aim to provide an even better experience.

10/10 Excellent

Cheng-Hong

Stayed 5 nights in Aug 2023

8/10 Good

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice big comfortable room
Stayed 3 nights in Aug 2023
Response from Nondanig - Front Office Manager on Sep 18, 2023
Thank you for your brief yet delightful feedback regarding your recent stay at our hotel. We're thrilled to know that you found your room to be nice, big, and comfortable.Your comfort and satisfaction are our top priorities, and we are pleased to have provided you with a comfortable accommodation. If you have any additional comments or suggestions you'd like to share, please feel free to let us know.We hope to have the pleasure of hosting you again in the future. Thank you for choosing our hotel.

6/10 Okay

Susan Soe Han

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2023

8/10 Good

JAEHUN

Stayed 4 nights in Aug 2023
Response from Nondanig - Front Office Manager on Aug 16, 2023
Thank you for your rating. We appreciate your feedback and look forward to seeing you again soon.

10/10 Excellent

Ighama

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and staff were very friendly
Response from Nondanig - Front Office Manager on Aug 11, 2023
Thank you for your feedback! We're glad to hear that you found our property nice and that our staff were very friendly. Providing a pleasant experience for our guests is our priority, and we're delighted to know that we succeeded in doing so during your stay. If you have any other comments or suggestions, feel free to let us know. We look forward to welcoming you back in the future.