Wot??? Warm beer and No chicken?
Posted Nov 24, 2016
2nd of 4 stays over 3 weeks and a most disappointing let down. In desperate need of a face wash, the water is a filthy brown and takes a good 10minutes to clear so have a shower anyway, towels and toiletries not fully prepped, safe was dead and minibar was warm and empty. Called down and some bruiser called 'security' comes in, flicks a switch at the back and safe is working. 20 questions later he finally answered my question - that it had been switched off - and by that time, it's speak to manager time... And guess who the 'night manager', 'duty manager' is? Downstairs , it's 20 questions again and unequivocally he's the top man tonight ; well he is until I start to complain when he rudely refers me to the real manager who, after 20 questions again finally admits that the room had not occupied for some two weeks (as far as her records go back) which explains the state it was in but not the lack of housekeeping. Anyway, change rooms and by that time i'm too late and too tired to go out so give the 24hr coffee shop a try... The beer I asked for came in a bottle lid off with ice cubes, and telling me the beer was warm, proceeded to pour my beer whether I liked it or not. Then, amazingly, told the two dishes I had ordered were not available as they were out of chicken and would I like pork? By that time I must admit I flipped.. and after a far from friendly discussion with another manager about whether I should pay for his watery beer, I went to eat outside.. to my regret