First impressions didn't last
Posted Mar 30, 2014 on Hotels
Room itself fine - clean, goof wifi, complimentary water, reasonably comfortable bed (on par with budget accommodation in SE Asia, a little hard but okay). Hotel is located near Khao San Road, the Palace and Wat Pho so if these things are on your 'to see' list, then the location is great. The only issues I had were regarding service. I experienced difficulty as I had two bookings (night 1 - tour group, night 2, my own) trying to find out if they required me to change rooms. I asked 3 different staff members and only the third, I think the manager, was able to assist me. Not a huge deal, but a little frustrating. On my second morning I went to access the complimentary breakfast that was listed on my booking as being provided as an inclusion. Long story short was that despite my complaining and showing my booking details, they refused to allow me to have my breakfast. In practice not a huge deal - however what was frustrating for me was the quality (or lackthereof!) of service in dealing with this issue. The cost of a buffet breakfast per person is minimal for a hotel and given that my booking very clearly stated that it includes breakfast, I think it would have been more appropriate for the hotel staff to just accommodate. In some ways an interesting experience of the difference between Western and Asian views of 'the rules' and enforcing them. On the basis of this final experience, I probably wouldn't return, just left a sour taste in my mouth.