Poor service for an Accor chain!
Posted Dec 14, 2016 on Hotels
We stayed here for 3 nights while in Bangkok and I don’t think I will be booking a stay in a Novotel again. For what you expect in a hotel brand like this, the service was poor.
There were just 2 elevators between 19 floors that took a long time to come when called, breakfast was cold with barely any choice for lacto-vegetarians, coffee machine kept breaking down and there was no hot water in the shower! The engineer was called and we were told that this is the same water temperature throughout the hotel, which is of course a whole load of nonsense.
The location was not bad, a 10-minute walk to the nearest skytrain station and around 15-minute walk to the river pier.
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
]Thank you for taking the time to tell us about your experience at the Novotel Bangkok Fenix Silom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.