Ratings based on 1,029 Verified Reviews

4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jan 16, 2017
Hotel staff are very helpful, friendly n cheerful. Abt 15 mins to BTS. Complimentary shuttle service at every hr interval. However during our stay room amenities were not fully provided n have to make several calls to request for comb, shower cap n toothbrush/tooth paste.
Comment from Hotel Management
Mar 2, 2017 by Nisara V - , Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Bangkok Fenix Silom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
2 out of 5
by A verified traveler

Not worth for money

Posted Jan 11, 2017
Not at all worth for money . Small pool. Small room, poor breakfast
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic hotel

Posted Jan 11, 2017
Good value for money, huge, clean. Friendly concierge - readily assist to call for metered taxi. Good selection of breakfast. The spa at the hotel is great - chantrara spa
Comment from Hotel Management
Feb 20, 2017 by Nisara V - Executive Secretary, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Bangkok Fenix Silom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2017
Courteous and helpful staff who helped me with changing of room due to noise and finding bandage for my blisters on my feet. Location of hotel is not near silom but an hourly shuttle bus is provided to saladaeng station. Room size is adequate and clean. Breakfast is ok. For the price it is definitely value for money.
Comment from Hotel Management
Jan 9, 2017 by Nisara V. - Executive Secretary, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Bangkok Fenix Silom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Conveniently located hotel

Posted Dec 14, 2016 on Wotif
Pros: Prompt response of the receptions staff to change from smoking to non smoking room
Cons: The lighting in lobby and the passages on the floor. I know conserving energy is the right thing, but I am more in favour of safety of the people.
Location: Conveniently located near local bus, they shuttle service to nearest train station, close to the tollway to the airport,
The lobby of the hotel is not impressive at all, feels cramped up and dark. First thing you see are the shops leading up to the reception. Even the passage on each floor is not lit enough and is dark, giving it a cheeze look. The Staff, I was given a room that has smoking option and hence smelled heavily of stale smoke in the room. Called up reception and straight away I was given a non smoking room.
Comment from Hotel Management
Dec 19, 2016 by Nisara V - Executive Secretary, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Bangkok Fenix Silom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
1 out of 5
by A verified traveler

Poor service for an Accor chain!

Posted Dec 14, 2016 on Hotels
We stayed here for 3 nights while in Bangkok and I don’t think I will be booking a stay in a Novotel again. For what you expect in a hotel brand like this, the service was poor. There were just 2 elevators between 19 floors that took a long time to come when called, breakfast was cold with barely any choice for lacto-vegetarians, coffee machine kept breaking down and there was no hot water in the shower! The engineer was called and we were told that this is the same water temperature throughout the hotel, which is of course a whole load of nonsense. The location was not bad, a 10-minute walk to the nearest skytrain station and around 15-minute walk to the river pier.
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
]Thank you for taking the time to tell us about your experience at the Novotel Bangkok Fenix Silom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
4 out of 5
by A verified traveler

Short Holiday

Posted Dec 14, 2016 on Hotels
good stay but a little far from BTS
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Bangkok Fenix Silom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your next visit, please contact our concierge to book complimentary shuttle van to drop you off at BTS Saladeang Station. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
by A verified traveler

Convenient and new hotel with good food.

Posted Dec 13, 2016 on Hotels
Nice new property but needs better managed. The room was not ready and had to wait for more than 30 min (even at 2:30 pm...). Pool is very small. Restaurant is nice. I liked chicken tikka masala.
Comment from Hotel Management
Dec 19, 2016 by General Manager, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Bangkok Fenix Silom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 9, 2016
Good location, very friendly staff, tasty breakfast
Comment from Hotel Management
Dec 19, 2016 by Nisara V. - Executive Secretary, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Bangkok Fenix Silom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 9, 2016 on Hotels