Ratings based on 885 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Ottimo hotel

Posted Aug 18, 2016
Hotel con camere abbastanza spaziose, ma pulite e confortevoli. Ottima colazione a buffet. Situato alla fine di Silom Road (conviene prendere il taxi una volta usciti dalla stazione della metro di Silom). Facilmente raggiungibile dall'aeroporto. Wifi gratuito e personale cordiale. Situato in zona comoda per raggiungere ogni punto della città (in Tuk Tuk o taxi). Dal Grand Palace, circa 50 minuti a piedi. Consigliato
5 out of 5
by A verified traveler from PT

Comodidad y ubicación

Posted Aug 15, 2016
Perfecto hotel para estancia en Bangkok Buena ubicación cerca del tren y del río Habitaciones limpias y cómodas, piscina pequeña pero agradable Varias opciones para comer cerca, hotel lebua a 5 min, centros de masajes, varios 7 eleven..
Comment from Hotel Management
Aug 19, 2016 by Nisara V. - Executive secretary, Hotel Management
Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Bangkok Fenix Silom. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.
4 out of 5
by A verified traveler from Singapore

Hotel Location review

Posted Aug 15, 2016
Pros: Hotel staff is very caring and helpful.
Cons: Swimming pool and Gym is quite small but still adjustable.
Location: All the main tourist places are very near by and well connected with the public transportation.
This hotel is centrally located and well connected via Metro and Ferry terminal. Market is also near by and very convenient to roam around through out Bangkok.
Comment from Hotel Management
Aug 17, 2016 by Nisara V. - Executive Secretary, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Bangkok Fenix Silom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
3 out of 5
by A verified traveler from Singapore

Old hotel with untrained receptionist

Posted Aug 14, 2016
Pros: Easy booking via Expedia
Cons: Hotel needs renovation and also trained staff.
Location: Nothing.
The hotel was old and not up to our exception. Check in takes a long time and receptionists are not trained with a simple smile.
Comment from Hotel Management
Aug 17, 2016 by Nisara V. - Executive Secretary, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Bangkok Fenix Silom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
4 out of 5
by A verified traveler

Cozy hotel in reasonable price

Posted Aug 9, 2016
Nice hotel with good service. Though we arrived after midnight, staff on duty were able to help us check in immediately. The room was clean and large. It took us 10 mins to walk to BTS station. Finally, we found that hotel also provide shuttle van to BTS.
Comment from Hotel Management
Aug 17, 2016 by Nisara V. - Executive secretary, Hotel Management
We very much appreciate your comments regarding your stay at the Novotel Bangkok Fenix Silom. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
2 out of 5
by A verified traveler from SG

Posted Aug 9, 2016
Uncomfortable stay, unhelpful staff, basic amenities, nothing much to shot about the hotel
Comment from Hotel Management
by Nisara V. - Executive Secretary, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Bangkok Fenix Silom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
4 out of 5
by A verified traveler from 神戸

移動に便利

Posted Jul 27, 2016
Pros: 清潔
Cons: 水道の栓が壊れていた。
Location: 車・BTSどちらの移動にも非常に便利。
高速の出口に近く、車での移動に便利。またBTSの駅も徒歩5分圏内にあり、ひじょうに便利だった。 タニヤにも歩いて15分。
Comment from Hotel Management
by Nisara V. - Executive Secretary, Hotel Management
ひーちゃん様 この度は、Novotel Bangkok Fenix Silom でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。
4 out of 5
by A verified traveler from Sens (Yonne)

WEEK END à BANGKOK

Posted Jul 24, 2016
Pros: La l'accueil, et la propreté.
Cons: Les ascenseurs (2), sont vite saturées, et l'attente peut sembler longue, mais ça reste dans l'acceptable. La climatisation est bruyante.
Location: Très bruyant, c'est comme le quartier de La Défense, en ile de France.
Bien sur tout les rapports, j'ai même eu la chance d'être accueilli par une stagiaire Française,à mon départ le personnel Thaï à mis un point d'honneur à me saluer en Français. J'ai trouvé ça très gentil.
Comment from Hotel Management
by Nisara V. - Executive Secretary, Hotel Management
Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Bangkok Fenix Silom. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs
3 out of 5
by A verified traveler from Vancouver, BC, Canada

Superb location

Posted Jul 23, 2016
The hotel staff is friendly however the variety and quality of food on the buffet table for breakfast is poor
Comment from Hotel Management
by Nisara V. - Executive Secretary, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Bangkok Fenix Silom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
4 out of 5
by A verified traveler from Tampa

Nice Hotel , convenient location

Posted Jul 18, 2016
Pros: Central location
Cons: Consumer service should be improve stuff hardly smiling , not very helpful but. for their credit when i got their they been very busy . slow internet
Trust me in Thailand location is extremely important because traffics is insane ( from airport to hotel 25 km trip , took 1 h 39 mn in rush hour ) so its a bonus that this hotel is close to everything you may need . stuff speaks good English
Comment from Hotel Management
Jul 25, 2016 by Nisara V. - Executive Secretary, Hotel Management
Thank you for taking the time to tell us about your experience at the Novotel Bangkok Fenix Silom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,