Ratings based on 1,349 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from jdm

Very close to BTS

Posted Apr 17, 2017
Great location for the hotel stay . Only negative thing we experienced is the in house slippers were not new and they are yellow stains with hair on them when we wanted to use them . Didn't end up using it after seeing it. Stayed 3 nights and last day , our room rubbish was not cleared Those are the 2 negative points that we experienced . The rest are great
5 out of 5
Recommended
for Everyone
by A verified traveler from bk

good location modern hotel

Posted Apr 16, 2017
clean, modern , close to shopping malls, walking distance, good minibar, international wall plug
Comment from Hotel Management
Apr 16, 2017 by JL Barc, Hotel Management
Dear bez, Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed stay with us. I look forward to welcoming you back soon. Kind regards, Jean-Louis Barc General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Bothell, WA.

Best in class in this area of Bangkok

Posted Apr 11, 2017
Pros: Great customer service by hotel staff! Poi in restaurant is great, she has outstanding customer service skills
Location: great BTS transportation located steps away from hotel entrance
This hotel makes customer service training a high priority which translates into a fine experience in all aspects of guest experience. I highly recommend this hotel not only for superior service, but great restaurant and comfortable accommodations with all amenities. You cannot find a better hotel in 4 or 5 star class of properties
Comment from Hotel Management
Apr 16, 2017 by JL Barc, Hotel Management
Dear Dennis, Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed stay with us. I look forward to welcoming you back soon. Kind regards, Jean-Louis Barc General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Good Location

Posted Apr 10, 2017
Good location, near to Bts station, friendly staff.
Comment from Hotel Management
Apr 16, 2017 by JL Barc, Hotel Management
Dear Guest, Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed stay with us. I look forward to welcoming you back soon. Kind regards, Jean-Louis Barc General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from WA

Nice family friendly hotel.

Posted Apr 4, 2017
We stayed for 2 days and a night. Excellent room and service. Friendly staff, guess a small problem, English is not their first language. But they are really helpful. I would recommend the hotel.
Comment from Hotel Management
Apr 16, 2017 by JL Barc, Hotel Management
Dear sree, Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at Novotel Bangkok Ploenchit Sukhumvit and look forward to welcoming you back again soon. Kind regards, Jean-Louis Barc General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from m

Cozy

Posted Feb 8, 2017
This hotel is great! Specially the staff at the fitness center, who was sweet and helpful when we were using the machines! Lovely!
Comment from Hotel Management
Feb 19, 2017 by JL Barc, Hotel Management
Dear ju, Thank you very much for your review. I am delighted that you enjoyed your visit at Novotel Bangkok Ploenchit Sukhumvit. I look forward to welcoming you back soon. Kind regards, Jean-Louis Barc General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Nice staffs, nice atmosphere, modern furniture...

Posted Feb 6, 2017
Great hotel to stay, nice staffs, nice atmosphere, modern furniture, great location....
Comment from Hotel Management
Feb 19, 2017 by JL Barc, Hotel Management
Dear Bob, Thank you very much for your review. I am delighted that you enjoyed your visit at Novotel Bangkok Ploenchit Sukhumvit. I look forward to welcoming you back soon. Kind regards, Jean-Louis Barc General Manager
3 out of 5
by A verified traveler from KL

Terrible staff

Posted Feb 3, 2017
Pros: The cleanliness and the food
Cons: Train the staff
I was staying with my family at the premier floor @ 29th floor, the highest floor but we were not having the privileges treatment but we were treated very badly by one if the lady staff, who bad attitude and errogant.
Comment from Hotel Management
Feb 19, 2017 by JL Barc, Hotel Management
Dear KH, First of all, may I thank you for staying at Novotel Bangkok Ploenchit Sukhumvit. I read your comments with great concern and unreservedly apologize for the totally inappropriate and uncaring service attitude of some of my associates. Nevertheless, please rest assured that your comments are not falling on deaf ears and that all departments concerned are investigating the events that led to the incident to make sure no other guest should ever have to encounter the same frustrations that you have experienced. Thank you once again for taking the time to share your feedback with us. Your ideas and suggestions are invaluable, and I thoroughly hope that this occasion has not entirely tarnished your judgment of our hotel and remain optimistic we will have the opportunity to welcome you in not so distant future Yours sincerely, Jean-Louis Barc General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 24, 2017
Super nice staff. perfect location just next to bts nice bar and live band too!
Comment from Hotel Management
Feb 19, 2017 by JL Barc, Hotel Management
Dear Guest, Thank you very much for your review. I am delighted that you enjoyed your visit at Novotel Bangkok Ploenchit Sukhumvit. I look forward to welcoming you back soon. Kind regards, Jean-Louis Barc General Manager
5 out of 5
by P. Shroff from Mumbai

Great Hotel, good location

Posted Jan 22, 2017 on Hotels
Stayed at the Novotel Bangkok Ploenchit Sukhimvit for the second time. Great hotel with all amenities and great location. Very happy with the service overall, except the concierge, who were unreliable the only time we reached out to them.