Ratings based on 3,055 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Surrey, UK

Lovely hotel, very close to airport and peaceful

Posted May 21, 2017
Location: Proximity to the airport was the main reason for stay.
Stayed one night as a stopover for a flight following day. Great airport hotel. Room was clean, bright, airy and surprisingly peaceful given its proximity to the airport. Meal and bar prices reasonable. Courtesy transport to and from airport was excellent. Staff all very polite and friendly. Would have no hesitation in staying again.
Comment from Hotel Management
May 22, 2017 by Christophe Geoffroy , Hotel Management
Dear S, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I believe our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back. Sincerely yours, Christophe Geoffroy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Surprising level for airport hotel

Posted May 21, 2017
The lobby area was large and bright, featuring several dining choices. My suitcase was taken at the entrance and delivered promptly after check-in. Staff was welcoming and overall I found it exceeding my expectations for an airport hotel. On check-out, shuttle to the airport was prompt. My flight was early and I had to depart to the airport at 4:45, so I was very happy a good breakfast was available beginning at 3 a.m. I dined at both the bar and the restaurant featuring world/Thai food and found both to be very good. My room faced the inner courtyard and was quiet, which I did not anticipate at this location. A definite plus.
Comment from Hotel Management
May 22, 2017 by Christophe Geoffroy , Hotel Management
Dear Eric, Thank you very much for sharing your feedback with us. I am happy to hear that your stay with us created such a great impression. We look forward to welcoming you at the Novotel Bangkok Suvarnabhumi Airport Hotel again in the near future. Sincerely yours, Christophe Geoffroy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Cebu, Philippines

You can't get any closer to the BKK airport

Posted May 20, 2017
Pros: Proximity to the airport
Cons: 2 bars of soap in the room would have been nice - one for the sink and one for the shower.
Location: Nothing to do nearby...you're at the airport after all. The hotel has the usual over-priced spa, but really nothing else.
A one night stay to catch a flight the next day. Quick and efficient check-in and check-out, typical buffet breakfast, and no surprises.
Comment from Hotel Management
May 22, 2017 by Christophe Geoffroy , Hotel Management
Dear Barnaby, Thank you for your review as it is very much appreciated. I surely welcome your feedback as it is an important part to continuously improve the quality of our services. We look forward to your next stay with us. Sincerely yours, Christophe Geoffroy General Manager
3 out of 5
by A verified traveler from British Isles

Convenient to airport but that's it

Posted May 15, 2017
Pros: Staff and initial impression
Cons: Refurbishment
Location: Near the airport. 30 minute frequent train ride to the centre.
We used the hotel in order to ensure that we were not inconvenienced by traffic on the departure date. 4 star hotel that is now getting a little tired. You cannot fault the staff. First time I've had to show my immigration card at check-in. The second floor, where were allocated, appeared to have had a damp problem and was smelling rather musty. The bathroom cleanliness did not impress me. Friends who stayed in a hotel about 1.5m from the airport seemed to have a better service for 80% less of the Novotel cost.
Comment from Hotel Management
May 17, 2017 by Christophe Geoffroy , Hotel Management
Dear VinC, Thank you very much for staying with us. I surely welcome your feedback as it is an important part to continuously improve the quality of our services. In the meantime I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Nevertheless, please rest assured that this will be shared with our team and we will look at ways for further improvement. Sincerely yours, Christophe Geoffroy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to airport

Posted May 6, 2017
Front desk staff are not very friendly. The restaurant & other staff are much friendlier. Room furniture a bit old. There is no international plug like the Novotel along Sukhumvit.
Comment from Hotel Management
May 9, 2017 by Christophe Geoffroy , Hotel Management
Dear Our Valued Guest, Thank you very much for staying with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Nevertheless, please rest assured that this will be shared with our team and we will look at ways for further improvement. Sincerely yours, Christophe Geoffroy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from udonthani, thailand

very convenient for overnight stays.

Posted May 1, 2017
adjacent to airport, good breakfast buffet. very friendly and helpful staff. nice hotel.
Comment from Hotel Management
May 2, 2017 by Christophe Geoffroy, Hotel Management
Dear mark, Thank you very much for staying with us. The voice of customers is critical in maintaining our high standards and I am pleased to read about the positive feedback you had. We look forward to your next stay with us. Sincerely yours, Christophe Geoffroy General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Brilliantly convinient.

Posted Apr 30, 2017
Very convinient for the airport. Breakfast is from 3am - which is great.
Comment from Hotel Management
May 2, 2017 by Christophe Geoffroy , Hotel Management
Dear Our Valued Guest, Thank you very much for staying with us. The voice of customers is critical in maintaining our high standards and I am pleased to read about the positive feedback you had. We look forward to your next stay with us. Sincerely yours, Christophe Geoffroy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 30, 2017
Third stay at this wonderful hotel. I highly recommend it.
Comment from Hotel Management
May 2, 2017 by Christophe Geoffroy , Hotel Management
Dear Our Valued Guest, Thank you very much for staying with us. Feedback such as this from our loyalty patrons is highly valued as it makes us better. I look forward to welcoming you back at the Novotel Bangkok Suvarnabhumi Airport Hotel. Sincerely yours, Christophe Geoffroy General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Boise, ID

Ideal location close to the airport

Posted Apr 27, 2017
Pros: Staff, pool, 24 hour room service, 3 AM breakfast service.
Cons: Nothing, it was perfect.
Location: Excellent location 5 minutes from the airport
I stayed here because I had a very early morning flight out of Bangkok; after reading some of the reviews on Trip Advisor I was a little concerned about my booking. However, I had a great experience at this hotel. The lobby is beautiful, the checkin process was seamless, and the staff could not have been more accommodating. The pool area was refreshing and relaxing; the room was modern, very clean with excellent air conditioning. The shuttle service every 10-15 minutes to the airport was very convenient as well. The breakfast spread at 3AM in the Executive Lounge was awesome. I have traveled extensively and this is by far the nicest airport hotel I have every stayed in.
Comment from Hotel Management
Apr 27, 2017 by Christophe Geoffroy , Hotel Management
Dear Lisa, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I believe our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to welcoming you back. Sincerely yours, Christophe Geoffroy General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the airport anda free shuttle

Posted Apr 26, 2017
Experience ok, but problem with billing. Although I paid for room with breakfast, I find an extra charge of $58 on my credit card and I don't know why?
Comment from Hotel Management
Apr 28, 2017 by Christophe Geoffroy , Hotel Management
Dear Sue, Thank you so much for your recent stay at Novotel Bangkok Suvarnabhumi Airport Hotel. May I point out to you that $58 is from card verify process. Upon arrival, the hotel estimated possible expenses for your stay and then preauthorized that amount as a guarantee only. Following the completion of your stay, the bank will automatically reverse the transaction as a credit; however, it will take approximately a few weeks to coordinate between our local bank and your bank. If there is anything we can do to assist you, please let us know at your convenience. Sincerely yours, Christophe Geoffroy General Manager