Ratings based on 652 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Families
by A verified traveler from Johor

Relaxing, Comfortable and Convenient

Posted Jun 12, 2017
Pros: The friendliness, going-the-extra-mile attitude of the staff and the room comfort.
Cons: Nothing major but the toilet may need extra light where the mirror and sink are, it was a little dark when I used the mirror and hair-dryer.
Location: The hotel is just next to Asok Station, you can just hop on a train to go to any of the major shopping malls there. Terminal 21 is nearby too.
Check-in was fast and efficient, really appreciate it since we had an early flight and were also stuck in bad traffic. Though we had to wait for half an hour or so, the hotel went the extra mile to get the room ready even though it was not our check-in time yet. Kudos! Thanks to the hotel, my family was able to keep our luggage in the room and also freshened up before we went out for shopping. The breakfast spread was sumptuous and they serve great coffee, just to kickstart the day!
5 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

Location close to sky train and very convenient ,

Posted Jun 8, 2017
Very convenient location , clean and spacious room , bathroom is spacious and nice amenities , Good lake view , easy access to sky train ,live jazz lounge is nice and relaxing , wish the hotel offers club floor where guests can enjoy drinks and entertain friends
Comment from Hotel Management
Jun 13, 2017 by Richard Chapman, Hotel Management
Dear iggy, Thank you for choosing Sheraton Grande Sukhumvit. I am pleased to read that you enjoyed our convenient location and the spacious room. I cannot agree with you more that the hotel has a very good city view especially the lake. With regards to the club floor we provide the guest in choosing any of our three bar and lounges, The Living Room, BarSu and The Sala, all of them are great place to enjoy a few drinks with friends if different atmosphere. We look forward to the next opportunity of welcoming you to Sheraton Grande Sukhumvit. With kind regards, Richard Chapman General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in Bangkok in a perfect location

Posted May 28, 2017
The Sheraton Grande Sukhumvit is a very nice hotel with all the desired amenities. The staff are excellent and and the facilities are all well appointed. One of its best attributes is its location - adjacent to Terminal 21 shopping and dining and connected to the BTS/MRT Metro system.
Comment from Hotel Management
May 30, 2017 by Richard Chapman, Hotel Management
Dear Dr J, Thank you for your patronage and the time taken to share your feedback on your stay at the Sheraton Grande Sukhumvit on Expedia. I am happy to read that you appreciated the facilities of the hotel and the service from our staff. I cannot agree with you more that the hotel is very conveniently located. Should you visit Bangkok again in the near future we look forward to welcoming you back. With kind regards, Richard Chapman General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, California.

One of the best hotel

Posted May 24, 2017
My experience with this hotel is so wonderful. The staffs are so friendly, professional and helpful. The place is so clean. The pool is so beautiful. The spa is so nice. The breakfast buffet is excellent. I highly reccomend this hotel.
Comment from Hotel Management
May 30, 2017 by Richard Chapman, Hotel Management
Dear Amarin, Thank you for sharing your stay experience at Sheraton Grande Sukhumvit, a Luxury Collection Hotel, Bangkok. Here at the Sheraton Grande Sukhumvit, we strive to provide exceptional customer service to all of our guests and your kind comments have been passed on to the team to recognize their efforts. We look forward to welcoming you back in the near future. With kind regards, Richard Chapman General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Sandton

Perfect central hotel

Posted Apr 21, 2017
Pros: Room was amazing with incredible views of the city
Cons: Pool bar service needs some work
Location: All the malls, aquarium, temples
Sign up for the Sheraton rewards and you'll get to the special vip floors. Great location, great amenities and very good access to public transport.
Comment from Hotel Management
Apr 25, 2017 by Richard Chapman, Hotel Management
Dear Eugene, Thank you for your kind words and detailed review as it is very much appreciated. I certainly welcome your feedback as it is an important part of our self-assessment in knowing we are providing the services for the most important aspect of the hotel – our guests. We look forward to welcoming you back soon. With kind regards, Richard Chapman General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from HK

close to Asoke BTS, Terminal 21 and SPA

Posted Apr 18, 2017
Pros: nearby BTS ASOKE and many SPA or restaurants
Cons: provide more and better SPA and SALON
Location: BTS ASOKE...Terminal 21 shopping malls....local SPA....restaurants
GOOD staffs....very helpful including front desk...concierge....bellboy and else the breakfast buffet like a brunch.....many many choices
Comment from Hotel Management
Apr 25, 2017 by Richard Chapman, Hotel Management
Dear F, Thank you for your support for the Sheraton Grande Sukhumvit, a Luxury Collection Hotel. I am pleased to know that you enjoyed your stay with us, including our location and international breakfast and brunch buffet, because the voice of customers is critical in maintaining our high standards. Should you visit Bangkok in the near future we look forward to welcoming you back. With kind regards, Richard Chapman General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Posted Apr 16, 2017
Elegant little Hotel with everything you need. Everything within the room was well thought out including toiletries....the bed was super comfortable and the food was amazing. Quality Hotel & once familiar with location accessible to most attractions in Bangkok!
Comment from Hotel Management
Apr 25, 2017 by Richard Chapman, Hotel Management
Dear Simone, May I take this opportunity to thank you for staying with us here at Sheraton Grande Sukhumvit. I am happy to read that you found our hotel to be conveniently located and appreciated our room amenities and the food and beverage we have to offer at the hotel. Should you visit Bangkok again soon we look forward to welcoming you back. With kind regards, Richard Chapman General Manager
4 out of 5
by Charles

Posted Mar 3, 2017 on Hotels
Comment from Hotel Management
Mar 17, 2017
Dear Charles, Thank you for your rating for Sheraton Grande Sukhumvit. We look forward to welcoming you back on your next visit to Bangkok. With kind regards, Richard Chapman General Manager
3 out of 5
by A verified traveler from jerusalem

Central area

Posted Feb 27, 2017
Expensive hotel - should include breakfast and high speed internet in the price instead of peddling them as additional packages!
Comment from Hotel Management
Mar 3, 2017 by Richard Chapman, Hotel Management
Dear tamny, Thank you for staying at the Sheraton Grande Sukhumvit on your recent visit to Bangkok and for going to the trouble of sharing with me your feedback. With regard to the room rate, please allow me to explain that our room rates fluctuate depending on the demand. Moreover, we do provide a selection of room categories to choose from. Our Grande rooms provide room only whereas the Premier category and up all include breakfast, wifi and butler service as a minimum. I hope that now knowing our room categories you will be able to select your preferred category accordingly. We look forward to welcoming you back. With kind regards, Richard Chapman General Manager
5 out of 5
by Antony

Stunning hotel and exemplary service

Posted Feb 21, 2017 on Hotels
We were a couple on a one night stop over in Bangkok. What a stunning hotel and outstanding service from the moment we arrived to the time we left.
Comment from Hotel Management
Mar 1, 2017
Dear Antony, Thank you very much for choosing Sheraton Grande Sukhumvit on your one night stop over stay in Bangkok. It is always a great pleasure to receive positive feedback. We continuously strive to provide exceptional customer service. We look forward to welcoming you back with warm gracious Thai hospitality. With kind regards, Richard Chapman General Manager