Ratings based on 568 Verified Reviews

4.3 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Perth

Back for second time in 3 months

Posted Apr 17, 2017
Pros: Location, staff, facilities
Cons: Bathroom in room I occupied
Location: Slight distance from main road, but complimentary Tuk Tuk shuttle solves that, good shopping nearby, plenty to do and see.
I rated this hotel very highly from my stay in February, this time (April) different room and a little disappointment, only slight, room in Tower A 1129, nothing like the last I stayed in in Tower "B" smaller and less modern particularly the bathroom. Very disappointed in the bathroom, old tired and a little dirty, the size may well have been due to what I booked. Again though the staff, facilities and location are fantastic here, I would recommend to anyone travelling to Bangkok, I will be back in July and again staying at this hotel.
Comment from Hotel Management
Apr 20, 2017 by Apirat, Hotel Management
Dear guest, Thank you for your feedback on the recent stay and do apologize for the inconvenience, FYI-we have planned to refurbish Tower A and on process to discuss with the owner. We look forward to welcoming you again and serve you better. Regards, Apirat - Residence Manager.
2 out of 5
by A verified traveler from Singapore

So so motel located in a small lane/road.

Posted Apr 2, 2017
First, they did not give us the room type that we booked. They gave us the older type and said they upgraded us to a bigger room. They also said if we want the room type that we booked we must pay extra. Second, the check-in counter staffs were not helpful at all. However, this place is OK if you just want a place to sleep.
Comment from Hotel Management
Apr 20, 2017 by Apirat , Hotel Management
Dear guest, Thank you for your feedback on the recent stay and do apologize for the inconvenience, I have discussed with the respective team member to improve on the issue mentioned. We look forward to welcoming you again and serve you better. Regards, Apirat - Residence Manager.
5 out of 5
Recommended
for Families
by A verified traveler from singapore

Clean, comfortable and child friendly

Posted Mar 19, 2017
Pros: Housekeeping - very clean room daily, and convenient tuk tuk service
Convenient with Tuk tuk service to and fro main road (near terminal 21 shopping). Large 3 bedroom, with great gym, mini playground and pool. Family friendly. The housekeeping has kept our apartment very clean every day. My family felt comfortable coming back to our clean apartment after a tired shopping day. Mineral water refilled everyday and it's free. Will stay again if I come to Bangkok.
Comment from Hotel Management
Mar 29, 2017 by Apirat, Hotel Management
Thank you for your feedback on the recent stay, we are pleased to read that you enjoyed your stay with us. We look forward to welcome you again. Regards, Apirat Residence Manager
3 out of 5
by A verified traveler from Singapore

Nice lobby but basic room and not great location

Posted Feb 27, 2017
Pros: Nice lobby
Cons: Rooms in need of renovation.
Location: Location is far from TS/MRT. About 500m walk. Nearby there are about 4 massage parlors.
Hotel location is not close to BTS/MRT at all. Its about 500m walk. Hotel lobby looks nice but room is too basic and toiletries are of low quality and limited. 2 TVs in our apartment are of bad reception. Could hardly see the images on the screen. Overall we were disappointed.
Comment from Hotel Management
Mar 1, 2017 by Apirat, Hotel Management
Dear Maggie, Thank you very much for your valuable feedback. We are most delighted to hear that most of our facilities and service met your expectation. From all of us at Somerset Lake Point, we look forward to welcoming you back for another memorable stay. Kind regards, Apirat Residence Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Western Australia

Excellent hotel,

Posted Feb 23, 2017
Clean large rooms with all the facilities you could need. I loved it so much I will be back, already booked for April.
Comment from Hotel Management
Feb 25, 2017 by Apirat , Hotel Management
Dear Tony, Appreciate you feedback and be happy to read that you enjoyed your stay. We look forward to welcome you again. Regards, Apirat-Residence Manager
5 out of 5
by Traci

Nice hotel, good staff, good location

Posted Feb 23, 2017 on Hotels
The room was a great size for two couples and a baby. The beds, pillows, and linens were comfortable and the towels were clean as well. Only complaint would be the aircon is right over half of the bed so one person freezes and the other is hot but we just slept with the bedroom door open with the living room aircon on instead. The staff were helpful and pleasant. Tuk tuk rides were quick and easy to get you to the main road. Pool, gym, and kids play area were all great. Will stay again if we visit Bangkok again.
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
Dear Traci, Thank you for your compliment on our residence, facilities and staff service, we are pleased to read that you enjoyed your stay with us. I have also noted your comment on the air conditioner and do apologize for the inconvenience, I have discussed with the team to improve on this. We look forward to welcome you again and serve you better. Regards, Apirat Residence Manager.
4 out of 5
by Christian

Posted Feb 20, 2017 on Hotels
Comment from Hotel Management
Feb 25, 2017 by General Manager, Hotel Management
Dear Christian, Appreciate your feedback and look forward to welcome you back again. Regards, Apirat Residence Manager
5 out of 5
by james

Posted Feb 17, 2017 on Hotels
Very relaxing
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Dear James, Thank you very much for your kind feedback. We are delighted to hear that you had the enjoyable time whilst with us. We look forward to welcoming you back to Somserset Lake Point for another memorable stay. Kind regards, Apirat Residence Manager
4 out of 5
by Shonnda

Posted Feb 15, 2017 on Hotels
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Dear Shonnda, Thank you very much for your kind review. We look forward to welcoming you back to Somerset Lake Point for another memorable stay. Kind regards, Apirat Residence Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Montreal and Thailand

Great location.near everything!!!!!!!

Posted Feb 15, 2017
Pros: Everything was good
Cons: Menu at restaurant
Location: Close to everything
Easy check inn..clean room..kitchen. Washing machine!!!!! Cleaning staff did a very good job. Only complaint was the restraint at hotel. Food the same every day...but many restraunts close by. Overall a very good experience. WILL BOOK AGAIN FOR SURE!!!
Comment from Hotel Management
Feb 20, 2017 by Apirat, Hotel Management
Dear James and Aree, Thank you very much for taking your time to share your stay experience with us. We are most delighted to hear that you enjoyed our clean room, washing machine together with the service from our staff. Regarding your comments pertaining to the breakfast items. We have taken your feedback and will definitely bring up with our Restaurant operator for further improvement. We apologize for the inconvenience caused. From all of us at Somerset Lake Point, we look forward to welcoming you back to serve you better. Best regards, Apirat Residence Manager