Ratings based on 69 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
83% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

Fantastic experience

Posted Oct 21, 2015
Pros: The room was great and the staff were very friendly and eager to please
Cons: n/a
Location: Location was central and near one of the big shopping centres
I booked a two bedroom apartment at Somerset and was really happy with the apartment and the location of the hotel. The apartment was very spacious and clean. The staff were excellent and very accommodating. We booked tours through the hotel which were the floating markets and Ayutthaya.
Comment from Hotel Management
Oct 26, 2015 by Apirat, Hotel Management
Dear Anonymous, Thank you for your feedback on the recent stay, we are pleased to hear that you enjoyed your stay and look forward to welcoming you back in to serve in the future. Regards, Apirat Lertpiya Assistant Residence Manager
4 out of 5
by A verified traveler

Nice hotel

Posted Oct 6, 2015
Pros: Clean, spacious rooms
Over all a decent stay - I was on the 16th floor and had a nice view. The only problem was it took a while for the maintenance staff to fix my lack of hot water.
Comment from Hotel Management
Jul 13, 2016 by Apirat, Hotel Management
Dear Pros, Thank you for your review of your recent stay. I am pleased to read you enjoyed your stay and do apologize for the inconvenience on hot water issue. We look forward to welcoming you back again. Your sincerely, Apirat Lertpiya Assistant Residence Manager
5 out of 5
by A verified traveler from 日本

近くに大使館が多く、治安が良い場所

Posted Aug 26, 2015
Pros: 部屋が広く価格もリーズナブル。
Cons: ジムをもっと充実させてほしい
Location: SILOMまで歩いて行けるので便利です。
SILOMからはちょっと歩きますが許容範囲です。部屋はとても広くきちんと清掃されています。朝食もとてもおいしく、価格もリーズナブルなため、また利用したいと思います。
Comment from Hotel Management
Aug 29, 2015 by Apirat, Hotel Management
Dear Na, Thank you for your feedback of your recent stay. I am pleased to read you enjoyed your stay, We look forward to welcoming you back again. Your sincerely, Apirat Lertpiya Assistant Residence Manager.
5 out of 5
by A verified traveler from Japan

Good Hotel

Posted Aug 14, 2015
Pros: 広い
Cons: 広い通りに出るまでが暗いところ
Location: 少し遠いがサラデーンに歩いていける距離
家族全員とても満足した。部屋が広いのにはとても驚いた。ベットもふかふかで快適に寝れた。部屋の中にランドリーがあったのでとても助かった。朝食もよかった。
Comment from Hotel Management
Aug 17, 2015 by Apirat, Hotel Management
Dear Ta, Thank you for your review of your recent stay. I am pleased to read you enjoyed your stay, We look forward to welcoming you back again. Your sincerely, Apirat Lertpiya Assistant Residence Manager.
3 out of 5
by A verified traveler from Perth Western Australia

Missed the mark this visit

Posted Apr 15, 2015
Stayed here 3 years ago and it was a great experience so I thought I would go back again. Staff not very friendly whole hotel vibe not friendly think they were too preoccupied with upcoming celebrations. We felt like we were intruding at times.
Comment from Hotel Management
Apr 17, 2015 by Valter Narminio, Hotel Management
Dear Guest from Perth, It was a great pleasure having you stay once again and thank you for sharing your feedback about your stay experience with us. Whilst we strive to maintain the highest customer satisfaction standards, I am really sorry to read that my staff, who usually are praised about their exceptional service, did not live up to your prior stay memory. I sincerely hope this was a one time issue and that you may consider to stay with us again giving us another chance to serve you better We will continue in our improvement efforts to provide excellent service and products to our guests. Once again, thank you for staying with us.
3 out of 5
by A verified traveler from New Zealand

Beware the hidden costs

Posted Feb 23, 2015
No free hotel transfers, airport transfer via taxi, tok tok only works during the week, service charges per day on top of what you were already quoted as the total price. Half the hotel has been renovated, yet we were put on the floor that hadn't, when the hotel wasn't full...and yes we paid for a superior room with kitchen dinning etc...which brings me to the bathroom, every time we had a shower the bathroom floor got flooded. when advised the front desk about the room...nothing got done. The address of the hotel was too confusing for local drivers and some called the street/area different names...
Comment from Hotel Management
Mar 12, 2015 by Valter Narminio, Hotel Management
Dear Spinner, Thank you for staying with us and taking the time to write this review giving us the opportunity to address your concerns highlighted. The property does not advertise or offer free airport transfers however we do offer limousine transfers at a cost or the alternative is a taxi. Out tuk tuk service operates 7 days per week from 830am to 6pm daily. If our tuk tuk is broken, our van operates in its place. At the moment we have only completed some one bedroom premier rooms in the current refurbishment and all public areas are nearly completed. All our rooms have kitchen and dining facilities. The issue with some water trickling over the bath tub onto the bathroom floor is a design fault in some older rooms that is being addressed in the current refurbishment. Our property has been in existence for 16 years and is very well known to Taxi Company, however, many taxi drivers cannot read or speak English in Thailand. Finally, I note that you claim to have paid more than the contracted price quoted by Expedia. Please do write to the property supplying a copy of your invoice from Somerset and a copy of your Expedia paperwork so we can investigate your claim. Should there be any discrepancy, we are happy to refund the difference to you. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.
3 out of 5
by A verified traveler from Frankfurt

Abgewohntes Hotel, dass derzeit renoviert wird

Posted Jan 12, 2015
Pros: Das sehr gute Frühstück.
Cons: Die Zimmer und das gesamte Interieur erneuern.
Location: In der Nähe von Patong. 20 Minuten zu Fuß zur Skytrain. Nur alle 30 Minuten Hotelshuttlebus.
Wir hatten ein sehr großes Zimmer im 16. Stock. Leider war hier noch nichts renoviert. Die Möbel und sonstige Einrichtung war abgenutzt und alles etwas schmuddelig. Während unseres Aufenthaltes kam im Bad Wasser durch die Decke. Wohl nicht zum ersten Mal, da die Decke bereits deutliche Wasserflecken hat.
Comment from Hotel Management
Mar 12, 2015 by Valter Narminio, Hotel Management
Dear M from Frankfurt, Thank you for taking the time to write this review. It was great to have you stay with us. We appreciate your review and the information. The rooms are being refurbished and many are now complete. We hope to welcome you again.
5 out of 5
by Sue from Perth Australia

My First stay

Posted Jun 4, 2014
Pros: Friendly staff and the cleaners deserve a medal for the work they do
Location: easy access to sky train, restaurants, Lumpini park
My First stay overnight on 4th May I was put into a room that had not been cleaned from existing traveller Other than that I am pleased with my month at the hotel
Comment from Hotel Management
Jan 24, 2015 by Valter Narminio Area Mana, Hotel Management
Dear Sue, It was a great pleasure having you stay with us and I do apolgise for the inconvenience caused by the room not being ready when you arrived. I have since spoken with the Guest Service team to ensure this issue is not repeated. We hope that you will consider staying with us again when next travelling to Bangkok.
4 out of 5
by 小太郎 from 兵庫県神戸市

広さはピカイチ!

Posted May 26, 2014
良いです。 残念なのは、水回りが弱いです。 それ以外は良いです。 スタッフの対応はとても良いです。
Comment from Hotel Management
Nov 29, 2014 by Valter Narminio Area Mana, Hotel Management
Thank you for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. We hope you will stay with us again.
4 out of 5
by sachiko from 日本

静かにこもりたい人、ロングステイ向け

Posted Apr 14, 2014
Pros: 値段のわりに広い部屋
Cons: シャトルバス的なものをもっと用意してほしい。。
ホテル自体は清潔、広い、スタッフは丁寧でした。値段もこの広さからしたら許容内。 ロングステイ向き。 立地については 最寄駅からは歩かないといけないので少し不便 買い物重視だったのでサヤームエリアがよかったかも 部屋のアメニティが石鹸とボディクリームしかなかった。 歯ブラシもなし。
Comment from Hotel Management
Oct 18, 2014 by Valter Narminio Area Mana, Hotel Management
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your review and the comments about our service and facilities. Toothbrushes are available on request basis. We hope to welcome you again when next you travel to Bangkok.