Ratings based on 245 Verified Reviews

4.3 out of 5
90% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

In need of renovation but stay was fine

Posted Dec 13, 2016
The front desk and porters are excellent. The rooms are a little tired but for what I paid it was fine. Pool staff probably need to go around and sell drinks instead of guests going to the bar. Would sell more drinks and offer service
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Posted Oct 7, 2016
The room was very clean and spacious however a little dated. Staff where excellent
5 out of 5
Recommended
for Everyone
by A verified traveler from Turkey

Nice hotel

Posted Sep 17, 2016
Nice hotel in city, but making you feel like you are in a tropical area, very nice staff, big, comfortable rooms, good price, staying there for 10 years each time l come to Bankok.
Comment from Hotel Management
Sep 20, 2016 by ThomasW, Hotel Management
Dear T, thank you very much for your continued trust in Swissôtel Nai Lert Park Bangkok. We feel honored to host you for such a long time and we are already looking forward to welcoming you back soon. Best regards, Thomas Witmer, Quality Manager
2 out of 5
by A verified traveler from Los Angeles, CA

Temper your expectations then you'll be Okay

Posted Aug 23, 2016
Pros: Nothing much
Cons: Quality of service should not be hit or miss.. it should be consistent with the brand.
When we arrived late into Bangkok our cab driver took us to the hotel and was amazed from the exterior. He commented that this 5 star hotel was one of the nicest in Bangkok. We arrived at the check in counter and they couldn't find our reservation for 3 separate bookings for our family. We had to go into our individual accounts and forward our confirmation emails to them. After an extended wait, we finally got the booking cleared up. Our hotel rooms were subpar. The shower drain wasn't installed at all and was floating around when the shower was running. The tub was also dirty. The following morning our non english / non thai speaking parents and niece were set to start eating at the breakfast buffet 20 minutes before brunch service. We asked if they would be allowed to stay for brunch since most of the breakfast offerings were already cleared out. They accepted our request and off the rest of us went to explore the city. When we got back later that afternoon, we found that our parents had been unceremoniously removed from the brunch and barely had a plate to eat. When you're charging $30 USD per person and make a promise to us, the least you can do is keep your word. My parents were starving and grumpy at this time, and so were we.
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic Hotel

Posted Aug 22, 2016
Fantastic service, close to attractions, comfortable room, good food.
Comment from Hotel Management
Sep 7, 2016 by Thomas Witmer, Hotel Management
Dear Guest, thank you for your recent stay at Swissôtel Nai Lert Park Bangkok. We feel delighted to read that you had a great time on your visit and are already looking forward to welcoming you back. Best regards, Thomas Witmer, Quality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NY

Great place, Great Location

Posted Aug 12, 2016
Great place. Clean , Modern But be carful with the concierges he works with the cab drivers and more , so he gets commission. Which means all the pricing he gives you are wrong, I call that being a scam ! Very sad !!! We realized after the second time !!!
Comment from Hotel Management
Sep 20, 2016 by ThomasW, Hotel Management
Dear Guest, thank you for choosing Swissôtel Nai Lert Park Bangkok. While we feel delighted to read that you enjoyed your stay with us, we are shocked by your assumption of malpractice by our associates. It is common that big taxis charge a 800 THB flat rate for trips to the airport. After investigating this case, please rest assured that none of our staff gets any commission whatsoever. Also, I have already contacted you personally regarding this case. Best regards, Thomas Witmer, Quality Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

Nice pool and gym room

Posted Jul 29, 2016
Excellent breakfast n staff. The hotel provided daily yoga class is good for me.
5 out of 5
Recommended
for Everyone
by A verified traveler from singapore

A great place to rest my legs and chill out.

Posted Jun 21, 2016
I previously stayed 8 nights at the executive suites and now 4 nights. The lounge has enough to keep me indoors. Snack, drinks, alcohol all provided free. Hotel provide free yoga lessons every day. I love the treatment bed sheets and towels are freshened 2x a day. Wonderful place affordable luxury. 850m walk to platinum mall, 8min stroll to central shopping centre, 10min walk to chidlom station which is one stop away from siam square, 20min walk to central world and the 4-face Buddha. Wireless road is relatively free from traffic jams and very close to the sirat expressway. Time to airportl on a busy weekday afternoon is 35mins at the cost of around 250bht + 75baht toll charges. My only only gripe was that the bathtub taps are all dirty. I left the hot water tap running for 20mins to clear a whole bunch of ants, black sooty stuff and other sediments. Water was yellow until later. So dun jump in yet. Check the water quality before u do. Other than that swissotel hospitality is definitely a cut above the rest. Oh yes The breakfast spread and the pool is definitely not a common sight in Bangkok. 10/10
Comment from Hotel Management
Jun 25, 2016 by Eric , Hotel Management
Dear Jeremy, Thank you so much for choosing Swissotel Nai Lert Park and writing such a detailed review for us. We are very happy that you have always had a good experience with us. We are also very pleased to read that you liked so much about our hotel. About the bathtub, I am very sorry that we failed to provide you with clean water. Please be rest assured that I have spoken about this with my team, we will be working on having those areas improved. Please contact hotel immediately if this happens again next time, we will be sure to fix the problem for you. Thank you so much again for recognizing our hotel, and telling us what you thinking about our hotel. We look forward to welcoming you back in the not distant future. Best regards, Eric Piatti
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 29, 2016
So pleasant, relaxing, and fun. It's a dream place to have a vacation.
Comment from Hotel Management
May 30, 2016 by Eric Piatti, Hotel Management
Dear Value Guest,Thank you for taking your valuable time sharing us the feedback. We appreciate your rating on us and your comment gives us a true motivation boost. Once again thank you for your support and look forward to welcoming you back in the near future.Sincerely , Eric Piatti , General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Muscat

Green haven

Posted May 22, 2016
Pros: Green haven in central Bangkok; well established trees & vegetation, ponds with sounds of frogs; squirrels & birds in trees. Excellent pool.
Location: 10 min walk to Sukhumvit Rd, sky train, to 'shop till you drop' locations.
3 peaceful, relaxing days/nights at quietly efficient and friendly hotel.
Comment from Hotel Management
May 30, 2016 by Eric Piatti, Hotel Management
Dear Junot,Thank you for your review, I happy to hear that you enjoyed stay with us . your feedback is very important in helping us improve. Once again thank you for your support and I look forward to welcome you back at Swissotel Nai Lert Park in the near future, Sincerely , Eric Piatti , General Manager