Ratings based on 915 Verified Reviews

4.1 out of 5
86% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from kuala lumpur

Nice location

Posted Jul 20, 2017
Pros: Friendly staff
Cons: Have a ramp into main entrance of hotel instead of only stairs.
Nice location though room a bit smaller than we thought. And no ramp into hotel so bait inconvenient for those with stroller or wheelchair.
4 out of 5
Recommended
for Everyone
by A verified traveler from SG

Boutique hotel within a short walk to BTS & MRT

Posted Jul 8, 2017
Room was comfortable. Only issue was with hot water not working in shower. Hotel was able to fix it. So that's good. Good breakfast. Nice Italian buffet lunch. Very convenient location. Pool is really small though.
Comment from Hotel Management
Jul 14, 2017 by The Continent Hotel, Bangkok, Hotel Management
Dear RY, Greetings from The Continent Hotel, Bangkok. Thank you for visiting us again. Thank you for your open and candid feeback. We are glad that you enjoyed several aspects of the stay but we fell short on some. We shall try our level best to ensure that you enjoy all aspects of the stay the next time you visit. We apologize for the inconvenience caused. We look forward to welcoming you back. Yours sincerely, Marketing Communications Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from singapore

Friendly staff

Posted Jun 29, 2017
Overall is fair, but shall give a credit to their staff , friendly n helpful impressions for the experience, as room facilities is not up to 4 star hotel standard , cleanliness, found a stain on the bedsheet and when open the washroom basin drawer hv noisy sound . Continent sky room is horrible , washroom bathtub and the roof both leaking , it's really spoiled our stay even hotel staff did offer to change other room for us but is down graded the room that we choose due to same room all fully booked( base on they mentioned) hotel has try to recover the issue and offer complimentary limousine to airport . Good location , 5'min to asok bts and terminal 21 shopping mall
Comment from Hotel Management
Jul 8, 2017 by The Continent Hotel, Bangkok, Hotel Management
Dear wenyi, Greetings from The Continent Hotel, Bangkok. Thank you for taking the time to give us open and candid feedback. We sincerely apologize for all the points mentioned by you and we are very sorry to learn that our hotel does not match your requirements and is not to your liking. Thank you for your patience. Your patronage is important to us. We would be delighted to welcome you back to the hotel and prove to you that we are capable of much better services. Yours sincerely, Marketing Communications Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2017
Beside is Asok BTS n Terminal 21. Quite convenient to travel. A waste there is no nearby night market n massage around there except 2 stores as its always very full pack. Hotel staff is nice n friendly.. and the breakfast is great too
Comment from Hotel Management
Jul 19, 2017 by The Continent Hotel, Bangkok, Hotel Management
Dear valued guest, Greetings from The Continent Hotel, Bangkok. Thank you for visiting us again and your positive feedback. We are encouraged and delighted by your feedback. We look forward to welcoming you back. Yours sincerely, Marketing Communications Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Taiwan

Nice high floor hotel

Posted Jun 27, 2017
Pros: high floor, front desk staff
Cons: if room is bigger might be better
Location: Terminal 21. BTS MRT. Supermarket.
Located just nearby MRT BTS. Very easy for the supermarket or Terminal 21.
Comment from Hotel Management
Jul 6, 2017 by The Continent Hotel, Bangkok, Hotel Management
Dear Victor, Greetings from The Continent Hotel, Bangkok. Thank you for visiting us again and your positive feedback. We are encouraged and delighted by your feedback on the value offer at The Continent Hotel. We look forward to welcoming you back. Yours sincerely, Marketing Communications Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel . close to Asok train station

Posted Jun 24, 2017
convenient location. Terminal 21 is just 2 min by walking. hotel clean and buffet breakfast is great.
Comment from Hotel Management
Jul 6, 2017 by The Continent Hotel, Bangkok, Hotel Management
Dear valued guest, Greetings from The Continent Hotel, Bangkok. Thank you for visiting us again and your positive feedback. We are encouraged and delighted by your feedback on the value offer at The Continent Hotel. We look forward to welcoming you back. Yours sincerely, Marketing Communications Manager
3 out of 5
by A verified traveler from Malaysia

Excellent location

Posted Jun 5, 2017
Pros: Location
Cons: Remove the lady on the night shift at reception - otherwise, teach her some manners and respect for guests
Location: Terminal 21 shopping mall; Asoke BTS station;
Positives: - location (walking distance to Terminal 21 shopping mall and Asok BTS station) - room amenities - room cleanliness - concierge staff were helpful and friendly Negatives: - the lady who handles the night shift at reception was absolutely miserable and rude. We asked for an extra luggage rack and she flat out said no. We asked her for an extra room key (as we were 3 people to a room) and she begrudgingly handed it to us. The morning shift staff at reception were much friendlier.
Comment from Hotel Management
Jun 13, 2017 by The Continent Hotel, Bangkok, Hotel Management
Dear Joan, Thank you for your open and candid feedback. We are sorry to learn that we did not portray the right attitude towards you. We did not intend to appear that way. Thanks to your feedback we shall continue to train internally and ensure that we get it right the next time. We appreciate your giving us a chance to prove that we are capable of much better services. We would be delighted to welcome you back and enjoy all angles of the stay. Yours sincerely, Marketing Communications Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Good location and amenities nearby.

Posted Jun 3, 2017
Pros: Location and breakfast.
Cons: Room cleanliness can be better.
Location: Shop and eat all you want.
Very good location with access to both Bts and mrt. Close to terminal 21.
Comment from Hotel Management
Jun 13, 2017 by The Continent Hotel, Bangkok, Hotel Management
Dear Chong, Greetings from The Continent Hotel, Bangkok. Thank you for visiting us again and your positive feedback. We are encouraged and delighted by your feedback. We look forward to welcoming you back. Yours sincerely, Marketing Communications Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to BTS & Terminal 21

Posted May 2, 2017
We always stay here in Bangkok because it is so central. You can walk, BTS or train to everything you need.
Comment from Hotel Management
May 15, 2017 by Marketing Communications Manager, Hotel Management
Dear valued guest, Greetings from The Continent Hotel, Bangkok. Thank you for visiting us again and your positive feedback. We are encouraged and delighted. We look forward to welcoming you back. Yours sincerely, Marketing Communications Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide Australia.

Nice and well located with Boutique Hotel feel.

Posted Apr 20, 2017
We've stayed at many hotels around the world over the years and this one was an absolute pleasure to stay at. Will definitely return. We arrived at 9.30 am, prior to check-in at 12. We expected to leave our bags and wander off until the room was ready. After checking in we were offered breakfast in the Sky room whilst the room was being prepared. We were escorted by one of the reception girls to the 37th floor for a great breakfast. At about 11 the room keys were brought to us and we were escorted to our room. What great service and what a great first impression. Reception staff were great with local restaurant advice, and always greeted us with a smile. We had opted for the Sky Benefits package which gave us wonderful breakfasts, great cocktails and hors d'oeuvres from 5-7 pm each day, free mini bar and laundry each day. We could not fault the hotel. The hotel has a Boutique feel about it and has a great location on Sukhumvit Road adjacent to the Sky Train and near the Terminal 21 shopping centre. Our room had great views. Will be back in Bangkok again in a couple of months and will definately check in at The Continent Bangkok.