The first step to this hotel on my first day was a terrible experience. The water and power was out due to maintenance which meant the elevators were out till 6ish. We ended waiting 25minutes in the warm for a fireman lift. To compensate this, the hotel had a little canapés/drinks station.
I had an upgrade, room was reasonable. 2802 for those who want a corner deluxe twin room of the view of Bangkok’s cityscape.
Breakfast next day- had a choice of international buffet which was nothing to rave about. Pancakes were left out under light but still quite cold. Coffee was clearly from a machine- absymal. Tea was glugy and thick. Choice to sit inside or outside- if you do intend to sit outside, you might wanna head there early due to its popularity.
Throughout my stay the corridor outside my room leading to the elevators smelled like cigarette smoke. I have complained about this both to okura services and front desk, but they just looked at me without offering a change of room. Housekeeping was slow with request, asked for teabags and bottles of water which I had to wait 2hours for. Appalling.
My final straw to cap this stay at this hotel was that I had to lug and lift my luggage (with help of the Grab driver). I felt the hotel was overstaffed.
Honestly, the perks are the convenience of having central embassy and BTS within a stone throw distance but the service…remains absymal.
Although thanks for the super late checkout without additional fees and a upgrade