The staff are friendly, gentle, polite and helpful
Posted Dec 21, 2016
This is the fifth visit, each of at least 5 days, I have had in the past seven months. Each visit has made me want to stay longer. The staff are genuinely friendly, gentle, polite and helpful, which is typical of Thais. This is a key attraction of the hotel. The river and city views from the hotel rooms and elsewhere are excellent, especially at night. The hotel is located close to department stores, skytrain (6 stops to SIAM Paragon), night market, and numerous river and other attractions. As a VIP member, it seems that I am entitled to an upgrade, as well as late check-in / check-out. This is not automatic, so it is worth asking upon check-in. By the time I had unpacked in my room, I received a phone call to say that I had an upgrade to the 58th floor with river views. I requested a late check-out on my sixth day, but this was politely declined. Everything is done in an exceedingly polite and friendly manner, from the entrance foyer, parking, check-in, elevator, small but useful business centre, great lounge on the 52nd floor, which is open from 6.00am - 6.00pm (a pity it is not open longer), and the magnificent buffet breakfast, which caters to a myriad of tastes from several continents. It is worth noting that the elevators are heavily used, especially to the upper floor restaurants at night, and can be frustratingly slow. It helps to chill out while waiting as there is little that can be done about it, except to stay at another hotel, which I have no intention of doing.
Comment from Hotel Management
Dec 26, 2016 by Sven Brunssen, Hotel Management
Thank you for your wonderful review and for having taken the time to share in detail your lebua experience. This is highly appreciated and a tremendous motivator for me and my team.
We are very happy that you thoroughly enjoy your stays with us and are looking forward to remain being your preferred Bangkok hosts in the future.
We wish and your loved ones a fantastic New Year's Eve party and wish you a marvelous year 2017
Most kind regards