Ratings based on 248 Verified Reviews

4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to everything I want.

Posted Jun 4, 2017
Room is clean. Close to shopping and retaurants. It easy to go around because it is so close to subway and MRT.
4 out of 5
Recommended
for Everyone
by A verified traveler

Cosy

Posted May 14, 2017
Pros: Rooms
Cons: Generally satisfied although
Nicely appointed rooms , helpful staff. Relatively central
1 out of 5
by A verified traveler from Singapore

Too cost saving at the expense of customers

Posted Mar 29, 2017
We stayed from 21-28th Mar. Room was ok. Cleanliness was ok. Location was ok. BUT!! This hotel wants to save on everything so your corridor is non air conditioned which means u have to wait in the humid stuffy lift area and there is ONLY ONE LIFT! The conceirge and all other hotel staff n guests use the same lift. So imagine each time u have to use the lift u have to wait in a stuffy humid hot corridor! PLUS the aircon in the room doesnt work well so the room is hot as well! Cafe closes at 10pm no room service there after. No housekeeping after 5pm!! No housekeeping during lunch hours!! And extra pax bedding didnt come we had to call and call waited till 3am to get the extra bedding! Guess what? It came without bedsheets!! The blanket came without covers! And the water heater doesnt work well!! Its either burning hot or cold water!!! Sinks choke! And the hotel staff treated my guest as if she is a thief when she decided to exit using level 2 cafe cos she wanted to see what are the operating hours. They asked why she didnt use the main exit. Well there is an exit at level 2 cafe which leads right out to the main road!!!! Why would she detour back to level 1??? No carparks available too. This hotel wants to stinge one EVERYTHING! we travel to bangkok 5x a year. Have stayed at better ones with lower price and better location.
3 out of 5
by Jana

Posted Mar 20, 2017 on Hotels
Convenient but extra charge is expensive
4 out of 5
by CATHERINE

Great location and comfy hotel stay

Posted Mar 8, 2017 on Hotels
The location and the royal suite is great. 5 minutes walk to bts. Conveniently located near shopping mall and restaurant along the street. Need improvement for the shower system.
4 out of 5
by A verified traveler

Spacious and clean, convenient location near BTS

Posted Jan 2, 2017 on Hotels
Room was very spacious, nice, modern and clean. staff is nice and polite. short walking distance to BTS and Emporium Shopping Malls. Wifi was annoying as you have to keep logging in everytime you want to use the device. Good value for what we paid (early advance booking)
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jan 1, 2017 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 16, 2016 on Hotels
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 15, 2016 on Hotels
3 out of 5
by A verified traveler

OK only

Posted Dec 5, 2016 on Hotels
Booked room with balcony.... No balcony as advertised