Ratings based on 703 Verified Reviews

4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Belfast, ME

Not up to expectations

Posted Nov 19, 2017
Full of dust and mold. The food was terrible. And, I resented the $50 held for anticipated expenses, and that it would take days to make that back to my account if I didn't use it. And, I've never been charged extra for "amenities" like a bottle of water before (whether I drank it or not.).
Comment from Hotel Management
Nov 22, 2017 by S, Hotel Management
We strive hard to consistently ensure our guests at the hotel are happy and enjoy their stay. If anything is subpar with your room, please always call or stop at the front desk and we will gladly make it right as we cannot fix something if we do not know there was an issue. The $50 hold is for incidentals and is a standard in the industry to allow our valued guests to charge things to their rooms rather than paying cash or having to carry their card with them at all times. We appreciate your feedback and thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great time!

Posted Nov 11, 2017
Very good hotel for nice price 😊😊 Staff was very helpful and quick service throughout facility.
Comment from Hotel Management
Nov 12, 2017 by Toni Soucy, Front Desk Supervisor, Hotel Management
Thank you for taking the time to do a review for the Hotel and Casino. We appreciate the feedback and hope to see you again. Have a great day.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sandy Hook, CT

A well deserved vacation

Posted Oct 27, 2017
Pros: The room was really comfortable, very friendly staff. But I didn't like the freight train waking me up at 3:32am. Loved 99 hops house.
Cons: Putting a heat lamp/fan in the bathroom. I wish there was a refrigerator in the room. I couldn't bring back leftovers from dinner.
Location: Visited town of Glenburn, Maine where my husband grew up. I loved the raceway too. High Tide restaurant was really delicious. Highly recommend.
I have never ever been to the state of Maine. Such a very scenic state. We celebrated our 26th wedding anniversary too. It was a wonderful week of great weather. The hotel was absolutely gorgeous. The staff was very friendly. I loved the pictures of the old actors in the hallway to the casino. The bed was very comfortable. The view was spectacular
Comment from Hotel Management
Oct 31, 2017 by S, Hotel Management
Good Afternoon Shari, I am so happy that you enjoyed your stay with us. We look forward to having you again with us very soon here in Maine. Just for future reference, if you would like a refrigerator, please ask for it upon making your reservation or at check in and we will gladly bring one up for you at no charge.
5 out of 5
Recommended
for Everyone
by A verified traveler

Overnight stay to take the SK tour.

Posted Oct 21, 2017
There were four of us and we ate dinner at Hops House the hotel restaurant and it was very good. The rooms were large and comfortable. Highly recommend this hotel if staying in Bangor.
Comment from Hotel Management
Oct 24, 2017 by S, Hotel Management
We are very happy that you enjoyed your stay with us and we look forward to seeing you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveler from Lake Forest, CA

Down town and fun

Posted Oct 17, 2017
Loved the location and were pleased with the staff and room. Had a great time at the Casino and was sad that we had to leave.
Comment from Hotel Management
Oct 18, 2017 by S, Hotel Management
We are thrilled that you had such a great time with us. We always try and ensure that our guests get the best service we can provide and we look forward to your next visit with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Clean and well located.

Posted Oct 15, 2017
The hotel staff were excellent and the room was very clean. The view from the river side was an unexpected bonus. The train at 2am was unexpected too, but less of a bonus ;)
Comment from Hotel Management
Oct 15, 2017 by S, Hotel Management
Thank you very much for staying with us and are so happy you enjoyed your stay. I am so sorry that the train came by at 2am and hopefully you got a restful sleep.
5 out of 5
Recommended
for Everyone
by A verified traveler from Cornwall

Friendly place

Posted Oct 14, 2017
Great stay and experience All started with friendly check in staff Got to my room and phone call from front desk to see if everything was fine with room Professional touch Had a minor issue with room safe Called Amanda at front desk and maintenance was at my door within 5 mins and gone just as quick Great customer service and great location Close to shopping and eateries in downtown core
Comment from Hotel Management
Oct 15, 2017 by S, Hotel Management
We are so happy that you had a great stay with us. We look forward to seeing you again and thank you for taking the time to post a review.
5 out of 5
Recommended
for Everyone
by A verified traveler from Ft. Mill, SC

Nice hotel with access to the cadino

Posted Oct 13, 2017
Had fun, good rest. A little hard to determine where to park for best hotel access.
Comment from Hotel Management
Oct 13, 2017 by S, Hotel Management
We are very pleased to see that you enjoyed your stay with us. If you would like to park on the first floor in the future, just use the VIP entrance off of Main Street. We hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

convenient to cross center

Posted Oct 10, 2017
Pros: everything
Cons: nothing- question concerning bill- the receipt at hotel said 100.00 and it cost 140 including tax through expedia- is that because of guaranteed room
Location: casino and cross center
very good- casino in building provides something to do.
Comment from Hotel Management
Oct 13, 2017 by S, Hotel Management
Thank you so much for taking the time to let us know that you enjoyed your stay. Your receipt should have reflected what you did pay to Expedia. There was an issue with net rate showing instead of actual rate.
5 out of 5
Recommended
for Everyone
by A verified traveler from brunswick Maine

A night to gamble

Posted Oct 3, 2017
Very easy check in and clean comfortable beds. Fun gambling
Comment from Hotel Management
Oct 4, 2017 by S, Hotel Management
Hi Judy, we are so pleased that you enjoyed your stay. We try and ensure that all of our guests are taken care of and we look forward to your return.