Ratings based on 135 Verified Reviews

They paid and stayed. We double-checked.
3.1 out of 5
62% of guests recommend
3.6 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Aug 14, 2016
In the heart of downtown and close, secure parking
Comment from Hotel Management
Sep 23, 2016 by ., Hotel Management
Thank you for staying with us! We hope to see you again in the future!
3 out of 5
by A verified traveler

Downtown Bangor

Posted Aug 5, 2016
It was not bad. The hotel could have had a better parking arrangement.
Comment from Hotel Management
Sep 24, 2016 by Danna - Asst. Manager, Hotel Management
Thank you for your feedback, your opinion is important to us.
2 out of 5
by A verified traveler

Nice staff but disappointing hotel.

Posted Aug 1, 2016
Pros: Pleasant staff
Cons: Cleanliness
Window appeared to have remains of salad thrown against it. Tub in bathroom had hair in drain.
Comment from Hotel Management
Sep 24, 2016 by Danna - Asst. Manager, Hotel Management
Thank you for your feedback, we do value your opinion. I apologize that you had this experience, I hope that you will be open to returning to this hotel. These issues will be looked into, thank you again.
4 out of 5
by John from Athens Ga.

Posted Jun 21, 2016 on Hotels
Couple that owns hotel was friendly and gave us great service.
Comment from Hotel Management
Sep 24, 2016 by General Manager, Hotel Management
Thank you for your feedback, your opinion is important to us!
4 out of 5
by Sidney from Chicago

Maggie's U of M graduation!

Posted May 23, 2016 on Hotels
Wonderful staff and access to nice restaurants and churches was very convenient! Great coffee shop next door was also appreciated! Just a 50 minute drive to Acadia National Park which is a national treasure!! Highly recommendthe Charles Inn!!
Comment from Hotel Management
Sep 24, 2016 by General Manager, Hotel Management
Thank you for your feedback, your opinion is important to us!
4 out of 5
by Matthew

Posted Apr 26, 2016 on Hotels
Comment from Hotel Management
Sep 24, 2016 by General Manager, Hotel Management
Thank you!!
4 out of 5
by A verified traveler

Great location

Posted Apr 21, 2016
Cons: Showers a bit old
Location: Great restaurants & bars downtown
Great location & friendly family staff, close to decent local restaurants in downtown Bangor
Comment from Hotel Management
Sep 24, 2016 by Danna - Asst. Manager, Hotel Management
Thank you for staying with us, we value your opinion!!
3 out of 5
by A verified traveler

Posted Feb 16, 2016
Cons: New Mattresses and how to lower heat
Good setting in downtown and friendly staff and clean room
Comment from Hotel Management
Jun 10, 2016 by Leeanne, Owner, Hotel Management
We agree! We just took this hotel over in September 2015. We are working on these items you have mentioned. Mattresses, Central A/C, New boiler and more. Be sure to ask for a room with a new mattress on your next stay. Thank you for your feedback. Safe Travels
5 out of 5
by mariah

Posted Nov 9, 2015 on Hotels
Comment from Hotel Management
Sep 24, 2016 by General Manager, Hotel Management
Thank you!!
1 out of 5
by A verified traveler from Halifax, NS

Hotel needs major upgrades.

Posted Dec 2, 2014
Avoid this hotel. When we first arrived a sign at the desk ask us to call Guest Services, we did & informed her we were checking in, she just hung up and arrived a few minutes later. The room was deplorable, curtains were falling off and torn, the floor was sloped and carpet was stained and burned. To top it off live music was in the bar 2 floors below that could be heard through the entire place. The breakfast was not very good. Terrible stay for the price.