Ratings based on 159 Verified Reviews

3.2 out of 5
68% of guests recommend
3.7 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from nova scotia

Downtown Bangor

Posted Sep 10, 2017
Danna was lovely! Room was fair for the price. Bed was a bit tired as we rolled together, lol, and sad no hairdryer in the room. Very cute though and a good location for wandering around the old town.
Comment from Hotel Management
Sep 10, 2017 by Danna B. - GM, Hotel Management
Well, thank you for the sweet compliment! I feel terrible since we do have hair dyers available at the front desk, I apologize for that. Thank you for your feedback, we take every opportunity to improve what we can for our guests! :)
4 out of 5
Recommended
for Everyone
by A verified traveler from NJ

nice place in the center of the town

Posted Aug 21, 2017
Pros: location and friendly staff
Location: very central
Hotel staff fantastic! Helpful and friendly and just happy to be able to assist. Hotel is historic and old, but has a nice feeling about it, and has rooms with themes.
Comment from Hotel Management
Aug 21, 2017 by Leeanne, Hotel Management
Thank you for being our guest! We are striving daily to improve our locations so that our guests may enjoy the ongoing changes as we improve. We hope to have you again and again. Thank you for your kind words.
3 out of 5
Recommended
for Everyone
by A verified traveler from Maine

Great location

Posted Aug 17, 2017
This hotel is in a great location. The room was a bit dated and dusty. Some noise from nearby bars on a Saturday night but nothing too crazy. The woman who checked us in and out was very nice. We had some trouble with the nearby parking lot so be careful if you park there on a Sunday.
Comment from Hotel Management
Sep 5, 2017 by Kristin, Hotel Management
Thank you so much for your feedback! It is very important to us at The Charles inn. We are currently working on renovating our rooms and would love to have you stay in one that has a less dated feel. I do apologize if there was any inconvenience with parking on Sunday. The front desk does actually have a pass to give you access to the garage and we will do better to inform the guests they need it before they check out! We hope to have you here you again!
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Location

Posted Aug 11, 2017
Pros: Location
Location: Coffee shops, restaurants, shopping.
Excellent location for concerts at the Water Pavillion (walking distance), restaurants/bars/shops all close by. The hotel is old but has lots of character and the bed was comfortable. We didn't spend our weekend in the hotel room; we explored the downtown area. Excellent antique stores close by! If you are looking for an updated, high-end place this is not the place for you.
Comment from Hotel Management
Aug 11, 2017 by Danna B. - GM, Hotel Management
Thank you for your review! We are in great location to explore downtown!
4 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland Heights, OH

Posted Aug 2, 2017
Pros: A neat historic hotel in downtown Bangor.
Danna was very lovely sending us greeting emails and greeting us at the front desk.
Comment from Hotel Management
Aug 9, 2017 by Danna B. - GM, Hotel Management
Thank you for your review, Traci! I hope you stay with us again in the future! :)
5 out of 5
by A verified traveler

Fantastic location in Bangor

Posted May 19, 2017 on Hotels
This hotel is in a fantastic location right in downtown Bangor. You can easily walk to endless bars/restaurants and shopping spots. The hotel itself is pretty no frills, but you cant beat the location! The only downside is that our room was on the first floor facing a parking lot, and trucks started rolling through before 6:00am and they were RIGHT outside our window. Otherwise, we had a great stay!
Comment from Hotel Management
May 31, 2017
Excellent! Very happy you enjoyed your stay at the hotel, we hope to see you again in the future! :)
4 out of 5
by Alice

Posted May 16, 2017 on Hotels
Comment from Hotel Management
May 18, 2017
Thank you for your review, Alice!
3 out of 5
by Priscilla

Shabby.

Posted May 2, 2017 on Hotels
This is a very old hotel that desperately needs updating. The room was very large, but the sink water pressure was almost nothing. The shower pressure was somewhat better. Things are pretty shabby and the neighborhood not the best. It was OK for one night, but would not stay for any longer than that. Also, there was road construction going on ALL NIGHT LONG right outside our room. The coffee place off the lobby was nice and the person at the desk was pleasant and helpful.
Comment from Hotel Management
May 18, 2017
Thank you for your review, Priscilla! We absolutely agree our hotel needs upgrades, which we are currently in the process of doing. We strive to give our guests the most comfortable stay possible. I do apologize for the construction noise that the city is doing right now, we could have moved you to a different side of the hotel where it was quieter? I am sorry you didn't have the best experience, I hope you will come check us out in the future when there is no construction and our upgrades have been completed. :)
4 out of 5
by Zach

Amazing Location, Unique Hotel

Posted Feb 10, 2017 on Hotels
Could not ask for a better location. The hotel is right in the heart of Bangor and is very close to a bunch of restaurants and bars. I enjoyed the older, quaint vibe that the hotel had. While the hotel in general could use some investments in it and the rooms felt a little dated, it was an overall amazing stay. The staff was very helpful. The night manager, Kristin, gave fantastic recommendations on places to go out to in Bangor which made the stay that much better. She made check in very easy and made me feel welcomed. I will be staying here again.
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you for your feedback, Zach! We value your opinion!
4 out of 5
by ned

Posted Jan 30, 2017 on Hotels
I enjoyed that it wasn't too fancy . II was a very homey feel. I would definitely come back the next time I come to Bangor.
Comment from Hotel Management
Feb 22, 2017 by General Manager, Hotel Management
Thank you for your feedback, we value your opinion!