Hotel Zepter Palace

Photo gallery for Hotel Zepter Palace

Featured Image
Minibar, free WiFi, bed sheets
Minibar, free WiFi, bed sheets
Minibar, free WiFi, bed sheets
Minibar, free WiFi, bed sheets

Overview of Hotel Zepter Palace

Hotel Zepter Palace

4 out of 5

3.6/5 Good

Guests rated this property 3.6/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Business services
  • Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Kralja Petra I Karadordevica, 60, Banja Luka, 78000

Explore the area

  • Popular LocationBanja Luka Castle4 min walk
  • Popular LocationPark Petar Kocic6 min walk
  • Popular LocationOrthodox Sanctuary of Christ the Savior9 min walk
  • AirportBanja Luka (BNX-Banja Luka Intl.)25 min drive

Choose dates to view prices

About this area

Banja Luka

Hotel Zepter Palace is located in Banja Luka. Local points of interest include Banja Luka Castle, Park Petar Kocic, and Orthodox Sanctuary of Christ the Savior.

What's nearby

  • Banja Luka Castle - 4 min walk
  • Park Petar Kocic - 6 min walk
  • Orthodox Sanctuary of Christ the Savior - 9 min walk
  • Orthodox Cathedral of Christ Saviour - 11 min walk
  • Grand Trade Banja Luka - 15 min walk

Getting around

  • Banja Luka Station - 5 min drive

Restaurants

  • Konoba Kod Jankovica — 3 min walk
  • Picerija Verdi — 4 min walk
  • Studenac — 5 min walk
  • Kazamat — 6 min walk
  • Banjalučki splav — 6 min walk

About this property

Hotel Zepter Palace

3-star hotel with 24-hour front desk and restaurant
A restaurant, a bar/lounge, and laundry facilities are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and a front-desk safe are onsite. All 66 rooms offer free WiFi, minibars, and flat-screen TVs with cable channels. Guests will also find room service, hair dryers, and showers.
Hotel Zepter Palace offers 66 air-conditioned accommodations with minibars and hair dryers. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily. Renovation of all guestrooms was completed in December 2020.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Ecolab (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • 1 restaurant
  • 1 bar/lounge
  • Room service available

Family friendly

  • Laundry facilities

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities

Languages spoken

  • English
  • German

Business services

  • Meeting rooms - 3

Outdoors

  • Terrace

More

  • Renovated entire property - December 2020

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV

Food and drink

  • Minibar

Similar properties

See similar properties

Policies

Check-in

Check-in from noon - 10 PM
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for EUR 10.22 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.28 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: EUR 10.22 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts Visa, Mastercard, and American Express
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Property is also known as

Hotel Palas Banja Luka
Palas Banja Luka
Hotel Palas
Hotel Zepter Palace Hotel
Hotel Zepter Palace Banja Luka
Hotel Zepter Palace Hotel Banja Luka

Frequently asked questions

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 7 out of 14 reviews
5 - Excellent 50%
Rating 4 - Good. 2 out of 14 reviews
4 - Good 14%
Rating 3 - Okay. 0 out of 14 reviews
3 - Okay 0%
Rating 2 - Poor. 2 out of 14 reviews
2 - Poor 14%
Rating 1 - Terrible. 3 out of 14 reviews
1 - Terrible 21%

3.6/5

Cleanliness

4.3/5

Staff & service

3.8/5

Amenities

3.5/5

Property conditions & facilities

1/5 Terrible

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Bedömning
Okunnig o otrevlig personal
Stayed 1 night in Aug 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were very helpful with all our queries.
Stayed 2 nights in Dec 2019

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2019

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and rooms. Bed super comfy! And beer cheap!!!
Stayed 1 night in Aug 2019