Ratings based on 3 Verified Reviews

4.3 out of 5
4.3 Room cleanliness
4.7 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from LONDON

20 nights at Mercure Banjarmasin.

Posted Oct 22, 2016
Pros: That it was a clean and modern hotel .
Cons: The car park issues .
Location: Hotel is built on top of the biggest shopping mall in Banjarmasin and is also good central location .
I had 20 good nights at the Mercure , The hotel is very modern and everything is in very good condition and clean , All the Hotel staff are very good at their Jobs and know what they are doing . My hotel room was a standard room but still it had a king size bed and the room had lots of space with good A.C , 32''T.V , Fridge and WIFI , very happy with this room . The Hotel is built on top of a Shopping centre mall , so for me it was perfect location . The Hotel is 1 hour from the Airport , but on Saturdays and Sundays allow for 2 hours as the traffic is unforgiving , plus at the moment with the shopping mall carpark and hotel being developed it could also take 30 minutes to get through the car park to the Hotel , and another 30 minutes to get out of the carpark on Saturdays and Sundays only . When i am in Banjarmasin again i will stay at the Mercure again as it an excellent hotel and good value for money .
Comment from Hotel Management
Dec 20, 2016 by Ayu Pratiwi - Front Office Manager, Hotel Management
Dear Mark, We very much appreciate your comments regarding your stay at the Mercure Banjarmasin. I am happy to hear that you enjoyed a comfortable stay with us. I will share your comments with all staff and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards
4 out of 5
Recommended
for Everyone
by A verified traveler

Stayed a few nights.

Posted Jan 16, 2015
Pros: Hotel employees very polite.
Cons: Little confussing on the front lobby with the metal detector. Couldnt figure out if you needed to walk around it or throught it.
Location: Its next door to a mall. Everything you need is there.
Stayed a few nights with my wife. Normaly we enjoy eating in the hotel for breakfast but we did not receive a comp. breakfast. Room locked me out every morning and I had to reset my key to reenter at the lobby. Very polite and helpful employees working there. Clean and quite rooms with AC. Nice clean pool.
Comment from Hotel Management
Aug 1, 2015 by Sendek Prawinko, Hotel Management
Dear Valued Guest Thank you for taking the time to tell us about your experience at the Mercure Banjarmasin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sendek Prawinko General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Tanah Bumbu

Hotel di tengah kota Banjarmasin

Posted Aug 18, 2015
Pros: Dekat mall
Cons: Parkir
Location: Dekat ke mall, dekat dengan wisata pasar apung, dikelilingi tempat makan
Hotel dengan fasilitas lengkap, staff yang ramah, dekat dengan pusat perbelanjaan, serta dikelilingi tempat makan yang bervariasi.