Reception
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Reviews of Badala Park Hotel

2 out of 5
Badala Park Hotel
Kotu Creek, Serrekunda

Reviews

6.6
Rating 10 - Excellent. 7 out of 57 reviews" "
Rating 8 - Good. 18 out of 57 reviews" "
Rating 6 - Okay. 20 out of 57 reviews" "
Rating 4 - Poor. 6 out of 57 reviews" "
Rating 2 - Terrible. 6 out of 57 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

SULAY PROSPER

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff clean and environment
Stayed 1 night in Mar 2024

6/10 Okay

Prince

Liked: Cleanliness, amenities
Disliked: Staff & service
The hotel has many good facilities, but guests are not informed. Consequently, I had to go out and obtain most of the things or facilities that were easily available and accessible to guests. Additionally, there should be a clear explanation of the room facilities on the booking page for guests' convenience. The cleaners are doing a great job. They take good care of the room, and the gate security was very vigilant. The receptionists are also friendly.
Stayed 6 nights in Jan 2024
Response from Lamin on Jan 11, 2024
Thank you for your comments which are appreciated and well noted. We have taken note of the facilities which in future guests will be informed accordingly. thanks for informing us about the good job of the cleaners, the gate security, and the receptionist. We really appreciate your input and will always try to give a better service to our clients. Thank you.

6/10 Okay

DAVID

The maids did not always knock at the door before entry towels were not always ready one time there was no bed sheet to cover myself the table had woodworm breakfast was not always available ontime and we had to vacate room by 12 which was not good
Stayed 17 nights in Nov 2023

8/10 Good

CLAUDIO

Stayed 10 nights in Apr 2023

4/10 Poor

Sacklay

Disliked: Property conditions & facilities
They serve the same breakfast everyday. There was no television in my room in time or relaxation in my room. They were asking for 200 dalasi a day to hire a fridge. This is something that should be provided for guests to keep our drinks cold especially in the heat. I do not think I will book that hotel again.
Stayed 20 nights in Mar 2023

10/10 Excellent

Modou lamin

Stayed 1 night in Mar 2023

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything
Stayed 17 nights in Nov 2022

8/10 Good

PETER

Liked: Cleanliness, staff & service, room comfort
Great, if you are planning a budget holiday.
It is a good standard for a 2* hotel. Good customer service. Breakfast could have been more varied, but overall food is acceptable here. Badala Park is surrounded by lush vegetation and is nice and quiet. If you are looking for somewhere quiet, clean, away from the main tourist hub but in easy reach of it, and on a budget, this is the place for you. However, do not expect all the benefits of a 3 or 4 Star hotel. I have been coming to The Gambia for work and holidays for 24 years and this is acceptable standard for me with not much to complain about.
Stayed 14 nights in Nov 2022
Response from Lamin on Nov 30, 2022
Dear Peter, thank you for your comments and we are glad to know that you enjoy your stay with us.

8/10 Good

ROBERT, congleton

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
StAFF VERY GOOD PROPERTY IS IN NEEDOF RENOVATION
Stayed 14 nights in Mar 2022

6/10 Okay

Ian

Liked: Cleanliness
No wifi
Stayed 3 nights in Nov 2021

2/10 Terrible

Fatou

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money good location good entertainment lovely breakfast wonderful staff.
Stayed 3 nights in Dec 2019
Response from Lamin on Feb 25, 2021
Thanks for your review and we are happy that you enjoyed your stay with us. Look forward to seeing you again soon.

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Jan 2021

8/10 Good

Verified traveler

Stayed 2 nights in Dec 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 15 nights in Mar 2020

8/10 Good

Verified traveler

Stayed 7 nights in Mar 2020

8/10 Good

Kim, England

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great except lady on reception, no small portions or children’s menu available, entertainment good, staff all very nice, had to upgrade standard rooms not very good.
Stayed 21 nights in Jan 2020
Response from Lamin on Jan 27, 2020
thank you for your comments. Points have been noted and will be dealt with accordingly. Thank you.

2/10 Terrible

Verified traveler

Stayed 2 nights in Jan 2020

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peace on earth
Badala park is wonderful full of beautiful people
Stayed 9 nights in Dec 2019
Response from Lamin on Jan 10, 2020
Thank you for your comment which is highly appreciated.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This is the hotel i stayed in when i first visited the Gambia. Enjoyed brilliant staff.
Stayed 5 nights in Dec 2019
Response from fatou on Dec 19, 2019
Thank you very much for your comments on our hotel. We appreciate your feed back and we look forward to welcoming you our hotel again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
A great location, 5 minute walk from the beach. Breakfast same most days but enough choice so very good. Most of the staff very pleasant and hardworking, especially Lamin in the restaurant and the pool guy, name might have been Paul?? Room was spacious and recently painted, adequate for the job. Looks like the management are doing a overhaul, which would be beneficial. Overall a good experience, I would recommend.
Stayed 8 nights in Nov 2019
Response from Fatou on Dec 5, 2019
Thank you for your comments which are much appreciated. We work hard to please our guests.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pool
The Pool is large and nice. The staff friendly
Stayed 2 nights in Nov 2019
Response from Fatou on Dec 5, 2019
Thanks for your comments. Highly appreciated.

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
The location is stunning but the property is very much in need of a face lift. Food is lovely and staff are fantastic and friendly
Stayed 14 nights in Feb 2019

8/10 Good

Ingram

Liked: Cleanliness, property conditions & facilities, room comfort
Not a bad place to stay. My standard room consisted of two single beds pushes together, a fan and a toilet ans shower. No shower gel so get your own. Got a balcony where i did my workouts in the morning. WiFi hardly works in the E block i was staying and i had to come to the bar by the pool to use it. Somedays it was completely down. However it is strategically located. The Bertil Harding highway is up the road and you can be by kairaba avenue traffic lights in minutes abd senegambia strip in the opposite direction in minutes as well. Ill recommend staying here. Just don't bank on the wifi!
Stayed 14 nights in Jan 2019

8/10 Good

Simon

Liked: Cleanliness, property conditions & facilities, room comfort
Ok for pricing
Generally mediocre for a lovely site. Most staff were friendly apart from a couple of rude ones. Ok if your looking for cheap accommodation and monkeys running across your roof in the morning waking you up.
Stayed 7 nights in Dec 2018

6/10 Okay

CVTraveler

Liked: Cleanliness
This is a great place to come if you are package tourist on a budget as the rooms were very basic. I got to room & there was no mosquito net or fan so I had to back to reception to request a fan in which a maintenance person then needed to come to my room to install it. The beer prices were good & the food was okay. Very close to the beach.
Stayed 2 nights in Dec 2018

6/10 Okay

K

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have stayed at this hotel several times only because of the staff. The rooms are very basic and in need of an upgrade and coat of paint. Facilities are non existent there is one bar open eleven hours and one restaurant open for breakfast only. Lunch and dinner is available but in the form of bar snack only. That said you have to remember that you are after all in the missle of the jungle with wild monkey running across the tin roof of your room being your early morning alarm call
Stayed 14 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Badala Park is a short 300 walk to the beach. The rooms can be quiet dark as the complex is surrounded by palm trees. You also get great wildlife, as you eat your breakfast you may see a monkey or 2. I was in B Block as the monkeys could be heard though the night running abount on the roof, especially if tou are on the upper floor - but you soon get used to it. Breakfast is ok where there is fruit, beans, sauages, mushrooms, toast, porridge and freshly coomed eggs. Mosquitoes were quiet active this time of the especially if you get some humid nights...take repelent. For eveing meals, I ended up next door as JD'S (Jim, David and Sharon) lovely family run restaurant with great food and entertainment.
Stayed 14 nights in Nov 2018

4/10 Poor

David, Gambia

We where moved from this hotel seeing how they were still refitting it after a 2 hour delay at the airport and then to arrive at the hotel all in darkness we at to find taxis to take us to the new hotel if we had bern informed beforehand we could have travelled straight there without ibcurring further costs for taxis
Stayed 1 night in Nov 2018

6/10 Okay

Beverley

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Very Basic
The hotel is simple and basic. Requires modernisation.
Stayed 11 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Staff & service
Central hotel
We were there at the time when civil war could have broken out. the staff were very helpful under the circumstance. I have stayed there beforfe and will stay there again.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
It's ok for a brief stay but too much smoking!
Too much smoking in open areas despite a smoke free law in The Gambia. Very weak and slow internet. Plenty of small crawlies in ground level room. You pay for everything - AC, TV even room safe!

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor
Hotel was very poor staff was very nice would not stay there again.

2/10 Terrible

Vincent, Nigeria

Disliked: Cleanliness, property conditions & facilities, room comfort
My Experience At Badala Park
We arrived at the hotel a day earlier and had to pay for the night that was not part of our earlier booking via Expedia. That night was terrible. Air-conditioning attracted extra payment, no fridge in the room and to provide it, one needed to pay extra. Even TV was not provided and to get one will attract another charges. The toilet was blocked and to get us to use took it multiple visits by the plumber. The room was infested with mosquitoes and when we asked the receptionist to arrange to spray the room with insecticide, we were told it was not part of the deal. That if we wanted to spray the room, we should go to the shops to buy the insecticide and spray the rooms ourselves. We managed to stay a night there on the 22nd of Dec and the next day when our booking was to take effect we had to abandon the hotel for another hotel along the same avenue. We contacted Expedia and complained and David of Expedia took our call but could not reach the hotel because their phones were not going through. David told us that he would try again and again to get hold of the hotel manager and after he would contact us for follow-up but never did. I wanted to cancel the booking on the 23rd Dec but was advised by David not to do so online for we would lose 100% of money due to late cancellation for he would intervene to help switch us to another hotel but that did not happen. We paid for another hotel for 13 days and still there is no hope of getting our earlier payment for Badala park back.

6/10 Okay

Mick, Bolton

Disliked: Property conditions & facilities
OK ............................... but only just!
This place is fairly cheap so I was expecting the world but although overall I've said it was ok so many things let it down. Examples are: * No wifi the whole time we were there. Every day I was told that someone was working on it and it would be fixed by tomorrow; it never was. * On 4 out of the 7 days I was there I came back to my room late afternoon and ready for a shower only to find that they had taken my towel and not replaced it. I then had to tour the hotel to find the room boy to get a clean one. * One day we were on a trip so needed to breakfast early. They advertise breakfast from 7am - 10am but when we got there at 7 it was deserted. It was 7.30 before they had set up, too late as we needed to go. * Breakfast is a very limited affair with bread, cheese, ham, tomatoes and cucumber and omlettes. One day I was there just after 9 and the man in front took the last cheese and ham. I asked for some and the girl behind the counter said it was finished; when I asked her to get some more she said, 'when it's gone it's gone.'

6/10 Okay

George

Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for
It's not the most pleasant place you'll stay in, the room wasn't very clean, breakfast isn't great, but at this price you can't complain.I was just here for my first night, then moved on straight after breakfast, so it was fine for me.

6/10 Okay

R. Dodds

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Thehotel was adequate. The staff very friendly but not well organised. Breakfast should start at 7 a.m. but never ready on time. The power was more often than not off during the day despite the hotel having 2 generators which seem to be broken.. A disadvantage is one cannot pay by credit/debit card.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Badala Park Jan 2012
We reserved 2 rooms for 3 people but the next dauy the manager said we had only pre-paid for two people. We had to show him the expediate papers. They have no internet. The Hotel is laid out in blocks A-J The mosquito netting is badly maintained and the door locks stiff or hard to turn It is heavily staffed - Staff are very friendly - frequent 5 dalasi (20p) tips seem to be expected - and you should budget £2 / day for this (cleaners gardeners, Security etc.) They are very poor people and these tips are more than their meagre wages Rooms don't have TV but there is one in reception with BBC news channel The paper seller outside the breakfast room sells used UK papers for 100 dalasi = £2 Nothing was stolen, no tummy problems and wearing long cotton clothes after sundown with Deet spray sorted the mosquito problem. The days are hot 35 and the nights cool 15-20 The Bumsters at the gate sell (apart from Taxi trips + wood carvings) marijuana, native girls and also themselves. there is a bicycle rack outside the front gate (50 D / hour) AVOID the expensive green taxis - use the cheaper yellow ones

8/10 Good

Clara

Traveled with partner
Liked: Staff & service, property conditions & facilities

10/10 Excellent

Berthold

Liked: Staff & service, amenities, property conditions & facilities
Es gibt nichts was für den Preis pro Übernachtung gegen das Babdala Hotel spricht !! Das Personal ist freundlich und zuvorkommend und aufmerksam . Ich möchte anmerken das man nicht mehr erwarten kann , ich werde es wieder buchen wenn möglich !!
Stayed 22 nights in Nov 2021
Response from Lamin on Dec 17, 2021
We are very happy to know that you enjoyed your stay with us and that you will book our hotel again. We thank you very much.

2/10 Terrible

Susanne

Stayed 11 nights in Apr 2020

6/10 Okay

Annette

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice but outdated hotel
It is a beautiful hotel, especially the outdoor area and the pool. Unfortunately it is very outdated and in need of reparations. The wifi only worked in the reception area. Otherwise nice, friendly staff and a nice breakfest
Stayed 7 nights in Jan 2020

4/10 Poor

Monica

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Otrevlig personal
Rent och fint men fruktansvärt otrevlig personal och chef. Personalen hävdade att min betalning i samband med bokningen inte gällde utan alla gäster måste betala på plats. Chefen informerade att personalen inte visste ”systemet” och att han inte hade för avsikt att informera sin personal om det. Chefen hänvisade attt det var Hotels.com som har ”sitt system”. Min vän som bodde i annat rum hade inte fått handduk och filt. När hon sade till om det vägrade personalen först att ge henne det innan hon hade betalat en natt för rummet. Efter diskussion fick hon handduk och filt (som alltid ligger på sängen när man kommer).Städ-och poolpersonal var mycket vänliga och bjöd på leenden.
Stayed 1 night in Jan 2020

6/10 Okay

Eckart

Liked: Staff & service
Stayed 7 nights in Feb 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
Een wat verouderd hotel met zeer vriendelijk personeel en prima eten. Veel aandacht voor de gasten. Verwacht geen luxe maar wel een goede sfeer.
Stayed 2 nights in Feb 2019

10/10 Excellent

ebou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantanstisk Hotel, og veldig sentral.
vi hadde veldig fint ferie. Jeg har bodd i badala park hotel 2 ganger , FANTANSTISK HOTEL
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Stayed 20 nights in Nov 2018

6/10 Okay

Pernilla, Göteborg

Liked: Staff & service
Disliked: Property conditions & facilities
Ok hotell med fina uppträdanden 6dag/v!
Vi bodde här i 2 veckor. Det är en låg standard på rummen och uselt wi-fi. Men ett plus att rummen städas varje dag och man får då även nya handdukar. Stor och bra golvfläkt vid sängen. Balkong som vette ut mot poolområdet. Lite tråkig pool för småbarn om man är kräsen. Serveringspersonalen var lite si och så, en del mycket professionella och en del som hasade benen efter sig. God mat och det finns personal i serveringen/baren hela tiden. Det finns en scen vid poolen där det är uppträdanden och musik alla kvällar utan söndag. Det anordnas även tävlingar, bingo o dyl där. Mycket trevlig eventpersonal! Vissa dagar spenderade vi bara på hotellet, men hälsade oftast på släkt/vänner i närområdet och besökte även marknader och krokodildammen.
Stayed 14 nights in Nov 2017

8/10 Good

silvia

Liked: Staff & service, property conditions & facilities
alguna habitación interior un poco decepcionante
Estupendas instalaciones y personal, aunque mi habitación era interior y desmerecía respecto al aspecto general del Hotel

2/10 Terrible

jose e, barcelona

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
no volveré
lo único que vale la pena del hotel es el sedrvicio... hotel en estado de semiabandono, mantenimiento cero, puertas que no cierran..