Get an overview of this hotelLuxurious slopeside hotel with a full-service spa


Offering ski-in/ski-out access, this hotel in Bansko is in the mountains, 0.1 mi (0.2 km) from Bansko Ski Resort, and close to winter activities such as skiing lessons and snowshoeing. Dobrinishte Ski Resort is 6.2 mi (10.1 km) away.

Hotel Features

With direct access to the slopes, Kempinski Hotel Grand Arena makes guests feel at home with amenities like a full-service spa, ski storage, and a children's club.

Room Amenities

All 157 rooms boast deep soaking tubs and offer free WiFi and balconies. 24-hour room service and minibars are standard, as are LCD TVs with cable channels.

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Kempinski Hotel Grand Arena

Pirin Street 96 Bansko 2770

Hotel Amenities

Hotel Amenities

Enjoy a treatment at the full-service spa and a swim in one of the 3 indoor and 2 outdoor swimming pools after a day on the slopes. Kempinski Hotel Grand Arena helps provide the perfect winter holiday with ski storage and shopping on site. When the sun goes down, sip après-ski drinks in one of the hotel's 2 poolside bars.

Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at one of the 2 coffee shops/cafés. A complimentary breakfast is offered. High-speed wireless Internet access is complimentary. This luxury hotel also offers a children's pool, a complimentary children's club, and an outdoor tennis court. Parking is available onsite for a surcharge.

  • Babysitting or childcare (surcharge) 
  • Children's club (free) 
  • Supervised childcare/activities (free) 
  • Airport transportation (surcharge) 
  • Safe-deposit box at front desk 
  • 24-hour front desk 
  • Hair salon 
  • ATM/banking 
  • Shopping on site 
  • Babysitting or childcare 
  • Number of poolside bars - 2 
  • Barbecue grill(s) 
  • Coffee/tea in common areas 
  • Number of coffee shops/cafes - 2 
  • Free newspapers in lobby 
  • Free breakfast 
  • Concierge services 
  • Dry cleaning/laundry service 
  • Elevator/lift 
  • Fireplace in lobby 
  • Fitness facilities 
  • Full-service spa 
  • Gift shops or newsstand 
  • Tours/ticket assistance 
  • Number of indoor pools - 3 
  • Number of outdoor pools - 2 
  • Children's club 
  • Total number of rooms - 157 
  • Garden 
  • Luggage storage 
  • Laundry facilities 
  • Library 
  • Number of floors - 5 
  • Spa treatment room(s) 
  • Meeting rooms 4 
  • Multilingual staff 
  • Valet parking (surcharge) 
  • Terrace 
  • Porter/bellhop 
  • Outdoor tennis court 
  • Area shuttle (surcharge) 
  • Number of restaurants - 3 
  • Self parking (surcharge) 
  • Sauna 
  • Ski storage 
  • Ski-in/ski-out access 
  • Spa services on site 
  • Steam room 
  • Children's pool 
  • Outdoor seasonal pool 
  • Television in common areas 
  • Wedding services 
  • Turkish bath/Hammam 
  • Free WiFi 
  • Tennis on site 
  • Year Built 2005 
  • Number of buildings/towers - 5 


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge), Valet parking (surcharge)

Room Amenities

  • Balcony 
  • Air conditioning 
  • Blackout drapes/curtains 
  • Free newspaper 
  • Minibar 
  • Coffee/tea maker 
  • Free bottled water 
  • Daily housekeeping 
  • Private bathroom 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • Slippers 
  • Shower/tub combination 
  • Deep soaking bathtub 
  • Cable TV service 
  • In-room safe 
  • In-room climate control (air conditioning) 
  • In-room massage available 
  • Turndown service 
  • Room service (24 hours) 
  • Cribs/infant beds (surcharge) 
  • Rollaway/extra beds (surcharge) 
  • In-room childcare (surcharge) 
  • Free WiFi 
  • Pillow menu 
  • LCD TV 

Where to Eat

A complimentary breakfast is offered.

Gallery Restaurant - This poolside buffet restaurant specializes in international cuisine and serves breakfast only. Guests can enjoy drinks at the bar.

Come Prima Restaurant - Overlooking the pool and garden, this restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Sushi Bar and Teppanyaki - This restaurant specializes in sushi and serves dinner only. Reservations are required.

24-hour room service is available.

Nearby Things to Do

2 outdoor swimming pools and 3 indoor swimming pools are on site. In addition to a seasonal outdoor pool, other recreational amenities include an outdoor tennis court, ski-in/ski-out access, a sauna, and a fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Downhill skiing nearby 
  • Snowboarding nearby 
  • Snowmobiling nearby 
  • Snowshoeing nearby 
  • Rafting nearby 
  • Mountain biking nearby 
  • Fitness classes on site 
  • Bicycle rentals on site 
  • Hiking/biking trails on site 
  • Playground on site 
  • Safari nearby 
  • Ecotours nearby 
  • Ski lessons available nearby 
  • Ski equipment rental shops nearby 
  • Golf lessons available nearby 

Spa Services

Kempinski The SPA has 12 treatment rooms. Services include Thai massages, massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with Turkish bath/hammam.

Guests under 16 years old are not allowed in the spa.

  • Thai massage 
  • Reflexology 
  • Massages 
  • Minimum age to access spa is 16 
  • Number of treatment rooms 12 
  • Manicures and pedicures 
  • Body scrubs 
  • Aromatherapy treatments 
  • Body treatments 
  • Facial treatments 


To make special requests for accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • In-room accessibility 
  • Roll-in shower 

Hotel Policies


Check-in time ends at 3 PM

Check-in time starts at 3 PM


Check-out time is noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 20 per stay.
  • Cribs (infant beds) are available for EUR 20 per stay.


  • Pets allowed for an extra charge of EUR 20 per pet, per night, plus a one-time cleaning fee of EUR 25
  • 1 per room (up to 10 kg)

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


You'll be asked to pay the following charges at the property:
  • Christmas Eve (24 December) Gala Dinner per adult: EUR 55
  • Christmas Eve (24 December) Gala Dinner per child: EUR 27.50 (from 6 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: EUR 110
  • New Year's Eve (31 December) Gala Dinner per child: EUR 55 (from 6 to 12 years old)
  • A tax is imposed by the city: EUR 0.67 per person, per night. This tax does not apply to children under 6 years of age.
  • Resort fee: EUR 0.67 per person, per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.
  • Airport shuttle fee: EUR 160 per person (one way)
  • Self parking fee: EUR 5 per day
  • Valet parking fee: EUR 10 per day
  • Pet fee: EUR 20 per pet, per night plus EUR 25 one-time cleaning fee
  • Crib (infant bed) fee: EUR 20 per stay
  • Rollaway bed fee: EUR 20 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Arena Grand Hotel
  • Grand Arena Hotel
  • Grand Hotel Arena
  • Hotel Grand Arena
  • Kempinski Grand Arena
  • Kempinski Grand Arena Bansko
  • Kempinski Grand Arena Hotel
  • Kempinski Grand Hotel Arena
  • Kempinski Hotel Grand Arena
  • Kempinski Hotel Grand Arena Bansko
  • Kempinski Hotel Bansko
  • Kempinski Resort Grand Arena

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. Children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding. Only registered guests are allowed in the guestrooms.

Awards & Affiliations

  • The property is a member of the Leading Hotels of the World.